- Dial 1-844-4GENIUS to reach the BMW Genius Hotline (New Product Customer Care) (443-6487)
- Send an email to bmwgenius@bmwusa.com for the BMW Genius Hotline (New Product Customer Care).
- To reach customer service, dial (800) 831-1117.
In This Article...
Speak with BMW Corporate
BMW of North America, LLC is a global manufacturer of luxury vehicles, sports cars, motorcycles, and bicycles. Over 116,000 people are employed by it globally, and its 2014 revenues were estimated to be €80 billion. There is only one BMW manufacturing facility in the United States, and it is situated in Greer, South Carolina. The majority of BMW vehicles are manufactured in Germany.
Franz Josef Popp established BMW in Munich, Bavaria, Germany, in 1916. Munich continues to be the global headquarters. It started out as an aviation engine manufacturer but was obliged to halt operations after World War I was declared over by the Treaty of Versailles. In 1923, production shifted to motorcycles, and in 1928, to automobiles. The parent business of the Royals Royce Motor Car is called Bayerische Motoren Werke AG, or BMW. Facebook, Twitter, and YouTube are where BMW has a social media presence.
What you’ll need
Independent dealerships are supervised by BMW, which also provides a section for handling client complaints. In order to establish communication between corporate BMW and the specific dealership that is causing the issue, BMW car owners must notify the BMW complaint department. An owner can cover all of their bases and find a solution by phoning BMW and filing a formal written complaint.
Collect details about your car, such as the model and VIN. When you call the BMW dealership where you are having issues, ask to speak with the manager. Give him the specifics of your car and let him know the issues you have with the dealership. You won’t have to expend the effort of carrying out the complaint procedure if the manager can fix the problem.
If the dealership manager is unable to fix your problem, contact BMW of North America (BMWNA) by email through the primary BMW website. In an email, file a formal complaint outlining your grievances and include your VIN, contact details, and the name of the nearby dealership.
Step 2’s email should be followed with a letter outlining the same details. On the BMWNA website, locate the business’ most recent mailing address. Use certified mail to deliver the letter to that location. This will ensure that BMW receives a documented copy of your grievance, possibly leading to a prompt resolution.
On the BMWNA website, you may find the phone number for the complaints section. Call the number and let the complaint department know you’ve written them a certified letter and an email about a problem with your neighborhood dealership that hasn’t been resolved. Give specifics about the issue and ask BMWNA to get in touch with the dealership to resolve it.
Make sure BMWNA and your neighborhood dealership are in touch with one another and working to solve your issue by following up with them. If BMW does not acknowledge and resolve your problem, think about contacting the Better Business Bureau.
What to do if you want to complain to BMW Australia Finance.
The finest caliber goods and services are what BMW Financial Services is dedicated to provide. Please let us know if, for any reason, you believe that we have fallen short of your expectations or that any aspect of our service hasn’t completely satisfied you. The information below advises you where to direct your complaint and gives you a basic description of how we handle complaints in our consumer dispute resolution process.
Give our knowledgeable customer service representatives a chance to help and address any issues you may be experiencing. Please choose the most appropriate contact information from the list below. On Monday through Friday, between 8:30 and 5:30 p.m. (AEST), our teams are ready to answer your call.
Please give us the following information so that we can better investigate and address your complaint:
- Your Contract No.
- names and addresses of you
- Information on how to reach you and preferred methods of contact
- a concise explanation of your issue and the outcome you seek;
- copies of any supporting paperwork that is pertinent.
The best efforts of BMW Financial Services will be made to
1) Recognize your grievance as soon as it is practical to do so and begin collaborating with you on a solution.
2) Within 21 days of receiving the complaint and all pertinent data, give you a final response in cases where concerns about financial hardship are raised. The complexity of your case, if all necessary information has been provided, how quickly you typically respond, and other factors will all affect how quickly we respond to you. We will respond to concerns about things other than financial hardship within 30 days.
3) Conduct thorough, unbiased, and in good faith investigations into all complaints, asking you for more information as necessary.
4) Respond to every complaint in a sincere, timely, and effective manner while taking into account all pertinent aspects to guarantee a just and reasonable resolution for you, the customer.
5) After we’ve come to a decision, talk to you about it and confirm in writing our final response and the justification for the decision.
Lemon Rules
When a car is found to be irreparably flawed, it is referred to as a “lemon”. To safeguard car consumers, the majority of states have some type of lemon law. Typically, only new autos are covered by these restrictions. To find out if they also cover secondhand autos, contact the consumer protection bureau in your state. Although each state has its own specifications, the following are typical criteria to qualify as a lemon:
- Miles driven – The problems had to occur within a predetermined period of time or mileage.
- Major flaws – A flaw must affect the car’s ability to function. The ignition, brakes, engine, and transmission are some examples.
- Repair attempts: You must offer mechanics several opportunities to fix the issues.
- Days spent in the shop — Within a calendar year, your car must have spent a significant amount of time in the repair.
Contact the automaker first to get your issue handled. Send a certified letter of complaint outlining the issues to the manufacturer. Include a request for a refund or other resolution along with copies of the work orders and invoices. Even if the manufacturer is unable to assist, you might be able to fix the issue. Mandatory arbitration provisions are a common feature in car contracts. Get the regulations from the consumer protection office or attorney general of your state.
Additionally, get in touch with the BBB AUTO LINE. The participating manufacturers’ warranties are covered by this lemon law complaint program.
How do I file a grievance with BMW Australia?
- STEP 1: Inform Us.
- The 133 BMW customer service staff (133 269)
- Crisis line: 1800 333 636.
- 2. RAISE THE LEVEL OF YOUR COMPLAINT.
- Phone: 133 269.
- resolutionsofficer@bmwfinance.com.au is the email address.
- Mail: BMW Australia Finance Complaints Officer
- 3. RESEARCH FOR AN INDEPENDENT REVIEW
How can I submit a BMW warranty claim?
Yes, your BMW warranty is valid outside of the United Kingdom. If your BMW needs to be repaired outside of the UK during the first 24 months of the warranty, you can take it to any Authorized BMW Center or BMW Service Authorized Workshop. When a warranty repair is necessary while you are traveling, the work should be done by a BMW Service Authorized Workshop or an Authorized BMW Center. When you return to the UK, you should get in touch with your nearby BMW Center, and they will handle the warranty claim. Please be aware that the AUC warranty only applies to the UK.
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How do I get in touch with BMW Germany?
- BESbswy. BESbswy. Address: Munich, 80809, Petuelring 130. Phone: +49 89 382-0.
- BESbwy, BESbwy. Petuelring 130, 80809 Munich is the address. Phone: +49 89 382-0.
- Address: Dostlerstrasse, 80809 Munich. BESbswy. BESbswy. Phone: +49 89 382-0
Where can I find BMW Corporate?
- Address: Germany, 80788 Munchen, Petuelring 130.
- US Postal Code: 07677 Woodcliff Lake, New Jersey 300 Chestnut Ridge Rd.
- Contact us at 1-800-831-1117.
- Customer relations email address is bmwusa.com.
- 134,682 employees are employed.
- Founded: 7 March 1916
How can I get in touch with BMW Australia?
- Roadside Assistance, available 24/7/365 at 1800 808 111
- Call 133 BMW (133 269)
- Message me at info@bmw.com.au.
- Address: 783 Springvale Road, Customer Care, BMW Group Australia. Mulgrave, Victoria, 317
Who are the customers of BMW?
The premium car maker divides its selection into categories based on behavioral, psychographic, and demographic characteristics.
A typical BMW consumer is between the ages of 35 and 50, is doing well in his or her job, enjoys aspirational products, and places a high value on his or her own social standing. These folks look for advantages like supremacy, performance, dependability, and quality.
BMW aims to attract clients from upper class socioeconomic groups since they are the ones who can buy a BMW and will also value the work of art. As the leader in the world, BMW has established a reputation as a premium, technologically cutting-edge, high-performance, and exclusive automaker.
What nullifies the BMW warranty?
I want to change a couple things with my BMW. It is still covered under warranty at the moment, but I don’t want to unintentionally void it by performing any of these changes. Do certain modifications or other actions nullify a BMW warranty?
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A modification that results in mistakes or issues with components of the automobile covered by the initial BMW warranty is the only thing that could void the warranty. For instance, if replacing the exhaust system or changing a turbocharger for a supercharger results in the failure of a covered component, the warranty may be nullified.
The guarantee wouldn’t be nullified, though, if you switched to larger wheels or tires, tinted your windows, or covered your taillights in black. The Magnuson-Moss Warranty Act of 1975 provides federal protection for warranties, so as long as you don’t harm other components, you should be fine to go.
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How does BMW interact with its clients?
In order to communicate its marketing message to the representatives of the target customer segment, BMW Group employs a variety of components of the marketing communication mix, such as print and media advertising, sales promotions, events and experiences, public relations, and direct marketing in an integrated manner. The marketing strategy for the BMW Group focuses on the innovative features and high level of digitalization of its automobiles. According to the graph below, the BMW Group spent USD 291.4 million on advertising in 2014, a modest increase from the prior years.