- The customer service number is 1-800-822-8987.
- Call the corporate office at (248) 754-5000.
- Twitter Customer Care for Volkswagen
- Volkswagen USA tweets.
- Volkswagen’s tweet.
- Observe Volkswagen.
In This Article...
What renders a VW warranty void?
The majority of car components are covered by the Volkswagen warranty, which has a 4-year/50,000-mile duration and only a few limitations.
The majority of your car’s components are covered by the Volkswagen warranty, with the exception of wear-and-tear items, glass, tires, the bumper, and upholstery. Damages brought on by auto accidents or environmental factors are not covered by the warranty.
For up to 10 years/120,000 miles, Volkswagen offers Platinum, Gold, and Powertrain extended warranty coverage options. Generally speaking, extended warranties from third-party suppliers will cover your car for longer and cost less.
Any inappropriate maintenance or vehicle modifications that result in problems with your car will void your Volkswagen warranty. The guarantee covers damage caused by owners but does not cover components that are defective or have workmanship defects.
Volkswagens require annual maintenance and repairs that cost an average of $676, according to RepairPal. This is more than what drivers generally pay for comparable vehicles from Toyota, Chevrolet, and Hyundai and is somewhat higher than the $652 annual industry average.
years/ 36,000 miles
Wheel alignment, tire balance*, and the repair or replacement of tires are the only repairs not covered by this guarantee that are necessary to address a flaw in the manufacturer’s materials or workmanship (i.e., mechanical flaws). 3 years or 36,000 miles, whichever comes first, are the terms of coverage. If ownership of the vehicle changes within the warranty period, the New Vehicle Limited Warranty is freely transferable.
*Disclaimer: Wheel alignment and tire balance will be paid for when necessary to fix a manufacturer’s material or workmanship defect that existed at the time the vehicle was delivered to the original buyer or lessee, or if the vehicle was first used as a “demonstrator” or “company car” on the date it was first used.
Complaint Letter Format to the Manufacturer for Defect in Car
Vehicle manufacturers typically provide a limited warranty to cover manufacturing flaws in their products.
If you think your car has one of these issues, you should either report it right away to the dealer where you bought it, or you can directly report it to the firm with the specifics of the issue.
Here is an example of how to write a letter of complaint about a manufacturing flaw in your car.
I want to officially complain to you about the issues I’m having with my car, which I purchased in (Month, Year). I also want to ask you to take quick action to fix the issues.
Please take note that I purchased my car using the information below:
I ran into issues with the ________________ after __ weeks/months. I returned the car to the dealer’s service department. They had made a few fixes. But after a few days, the same problem reappeared, and I had to have it fixed once more by the dealer. I’m including the repair invoices in this document.
The issue is still present, and after speaking with other professionals, I’ve come to the conclusion that my car has a manufacture flaw.
As this problem is covered by the vehicle warranty provided by your organization, I politely ask that you inspect my car and have it fixed or replaced very away.
Who is Volkswagen USA’s CEO?
2018 saw Scott Keogh appointed as the president, chief executive officer, and head of the Volkswagen brand in North America.
Where is Volkswagen’s headquarters in Germany?
Volkswagen Aktiengesellschaft is listed as HRB 100484 in the Braunschweig District Court’s Register of Companies.
Volkswagen is neither required or obligated to take part in a dispute before a board of consumer arbitrators.
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How To Claim a Volkswagen Warranty Over the Phone
You must telephone Volkswagen and advise them of the problems your car is experiencing. Act as follows:
- Call 1-800-544-8021
- Tell the customer support representative that you want to make a warranty claim.
- Inform them of the issues with your vehicle.
- Give them information about your purchase.
- Observe any additional instructions.
Where is the German headquarters of Volkswagen?
The German government established the Volkswagen Group, commonly known as Volkswagen AG, as a significant vehicle company in order to mass-produce an affordable “people’s car” in 1937. German city of Wolfsburg serves as the headquarters.
Volkswagen is dependable?
With a reliability rating of 3.5 out of 5, Volkswagen is ranked 12th overall out of 32 automobile brands. This evaluation is based on the average of 345 different models. Volkswagens have above average ownership expenses with an average annual maintenance cost of $676. Volkswagen reliability is further influenced by an average of 0.5 annual repair visits and an 11% likelihood that a repair may be major.
Has VW stopped making the Passat?
Volkswagen announced that it would discontinue the Passat sedan for the American market in July 2021. According to CarBuzz, towards the end of 2021, the carmaker stopped making the Passat Sedan for international markets. The Passat sedan will no longer be sold in international markets after the 2022 model year, similar to the U.S. market.
The Passat sedan sold in foreign nations is different from the Passat manufactured in America. The Passat is a larger vehicle that is built on an earlier platform in the US. Since 2014, the Passat has been sold with global specifications. Regardless matter the platform, the Passat sedan’s demise is imminent.
Is a warranty invalidated if an oil change is missed?
A new automobile warranty is a contract between the automaker and the customer that specifies what must be done to maintain the warranty’s validity. A automobile warranty can be completely or partially revoked. For instance, the automaker will void the engine’s warranty if you neglect to change the oil per the specified maintenance plan and the engine malfunctions. If nothing else was harmed by negligence, the remaining portions of the warranty may still be valid.
Common Ways Consumers Breach Automobile Warranties
- The car warranty may be entirely voided if the odometer is tampered with, disconnected from the car, or replaced.
- They alter the suspension or apply unusual tire and wheel combinations.
- They don’t utilize the fluids that the automaker specifies in the warranty for the vehicle. Make sure the shop performing your oil change only utilizes oil that has been approved by the manufacturer to keep your car operating smoothly and your warranty valid.
- They alter the engine’s performance (common among race car drivers) or utilize aftermarket components, which can lead to the rejection of claims and the voiding of engine warranties.
It is strongly advised that you study the warranty details for your car, which are frequently included with the owner’s manual. Find and read the part titled “What’s Not Covered” as well.
What occurs if the warranty is not upheld?
If you find that something you purchased is broken, get in touch with the seller and the manufacturer and request a fix, a replacement, or a refund.
You also have “implied warranties” under state law in addition to the companies’ express warranties. An automatic “implied assurance of merchantability” is provided by the Uniform Commercial Code, a body of regulations that all 50 states and the District of Columbia have accepted in essentially the same manner. This implied warranty ensures that consumer goods are free from significant flaws and will operate as intended for a reasonable time. What you spent and the sort of product determine what is “fair.” States often set a four-year threshold for implied guarantees. They apply to goods you purchase from shops that typically stock those things.
But this is where things become tricky: Most states permit businesses to “disclaim” an implied warranty by explicitly saying that a product is being sold “as is,” “with all flaws,” or just that one is not present. Manufacturer warranties also frequently do this. According to Richard Alderman, head of the University of Houston’s consumer law department, “every warranty you see is removing rights you would otherwise have.”
Consumer goods may not be sold “as is” in the District of Columbia, Connecticut, Kansas, Maine, Maryland, Massachusetts, Minnesota, Mississippi, New Hampshire, Vermont, and West Virginia. Stores can still sell products without implied warranties in some of those states if they adhere to certain guidelines, such as outlining to the customer exactly what’s wrong with the goods or marketing the product as a factory second.
States are serious about these laws. Maine last year settled with a new-car dealer it claimed had violated implied warranties by informing customers that only the manufacturer, not the dealership, was accountable for major vehicle flaws. Most used products sold by merchants, including used autos in some states, are also covered by the implied warranty.
The federal Magnuson-Moss Warranty Act forbids businesses from denying implied warranties while their formal warranty or any service contract is in effect, which brings us to our final point.
what you ought to do Even after the written warranty has expired, if you discover a flaw with a product you’ve purchased, get in touch with the manufacturer and retailer to request a repair, replacement, or refund. It doesn’t matter if the manufacturer included a warning on the box asking you not to return the item to the store or if the retailer has a strict return policy.
You shouldn’t count on a salesman or customer service agent to be aware of these additional rights. You might need to move up the corporate food chain or file your grievance online, as on the business’ Facebook page, in order to receive satisfaction. If it doesn’t work, consider contacting your state’s attorney general or consumer protection office as well as the Better Business Bureau. Send a demand letter threatening to file a small claims lawsuit against the business. Contact a consumer attorney if the product is pricey. One is available at naca.net.
Will VW buy back my car?
Volkswagen and the EPA have reached an agreement on a potential final settlement for 482,000 vehicles containing illegal “defeat device” software, more than nine months after the Volkswagen diesel crisis first came to light.
Whether they choose to keep their vehicles or not, the affected 2.0-liter TDI Audi and VW model owners will receive cash payments as part of that settlement.
Volkswagen will also make an offer to buy back the vehicles, but even if owners decide to keep their vehicles in the hopes of having them retrofitted to comply with pollution regulations, they will still get compensation payments.