- Vehicle Maintenance Contracts
- Guaranteed Auto Safety (GAP)
- Plans for prepaid maintenance
- Protection Plans for Tires and Wheels
- 7 a.m. to 7 p.m. Central Time, Monday through Friday
- Sunday: 8 a.m. to 1 p.m. Central
You may go forward with necessary repairs if your car needs them but can’t be driven or used after our regular business hours. You should be aware that your Vehicle Service Agreement’s additional terms and conditions also apply. To request claim authorization, you must call Toyota Financial Services at 1-800-228-8559 on the following open business day.
To ensure you have the TFS phone number when you need it for claim authorisation, it could be a good idea to save it in your contacts.
In This Article...
The repair process
Just show your vehicle service agreement when you ask for repairs at your dealer or repair shop. Throughout the procedure, be sure to keep all receipts, including any for hotel or meals. To make sure that any repairs or charges are covered, please refer to your Agreement.
You must send your receipts to the following address if you want to be reimbursed for any expenses:
When your eligible repairs are finished, you should be prepared to pay your deductible (if applicable), as well as any costs for repairs or services that are not covered. In case you need them later, keep a file with your repair orders, copies of all receipts, and all other service-related paperwork.
How long do you have to return a car to Toyota?
You have seven days* to return your car or thirty days* to replace it for another one. This program aims to make sure that our consumers may leave with their new item in hand.
Who is Toyota’s lienholder?
The lienholder Toyota Motor Credit Corporation can be reached at P.O. Box 105386 in Atlanta, Georgia, at (404) 348-0386. Therefore, if you require the Toyota Motor Credit Corporation’s official lienholder mailing address, you must use the following: P. O. Box 105386 / Atlanta / Georgia GA 30348.
Where can I send Toyota a letter of complaint?
Welcome to the Toyota complaints section, where you can post your thoughts and observations on the company’s customer support. One of the biggest automakers in the world, Toyota produces well-known cars and trucks around the globe. Sedans like the Camry and Corolla, pickup trucks like the Tundra and Tacoma, and SUVs like the Rav 4 and 4 Runner are examples of popular makes.
You can voice your displeasure with Toyota to the CEO in person at the company’s corporate headquarters. 19001 South Western Ave, Dept. WC11, Torrance, CA 90501 is the address for the US. If you are unhappy with your car, though, you are unlikely to find relief at that place. Customer service for Toyota can be reached at 1-800-331-4331. On weekdays from 5:00am to 6:00pm Pacific Time and on weekends from 7:00am to 4:00pm Pacific Time, a live person is on hand.
On the organization’s official website, there is a list of alternative ways to reach them. The business is engaged on all the major social media platforms. Therefore, feel free to post a comment on their Facebook, Twitter, Instagram, or YouTube company pages if you have a concern.
Is it possible to return a used automobile with issues?
Under the 2015 Consumer Rights Act, you have some statutory rights if you purchase a new or used car from a dealer and experience issues with it.
The Act mandates that the vehicle “acceptable in terms of quality, suitability, and description. (For a pre-owned car, “taking into account the age and mileage of the vehicle, sufficient condition.)
In most circumstances, you have the right to reject anything that is defective and are entitled to a full refund within 30 days of your purchase.
Additionally, you’ll have fewer rights, such as the ability to merely request a repair, replacement, or partial refund.
In fact, you have up to six years from the date of purchase to return it lawfully (five years if you first noticed a fault in Scotland).
However, it becomes more challenging to demonstrate that a flaw and not ordinary wear and tear is the root of any issue.
How to get things put right
If you experience an issue with a new or used car that you purchased from a dealer, follow these steps:
- As soon as you identify the issue, get in touch with the dealerpreferably in person.
- If the dealer offers to repair the issue, be sure you are aware of any associated expenses. Record all of your correspondence and conversations, and have all verbal agreements put in writing.
- If everything else fails, you are free to return your automobile as long as you’ve first attempted to work things out with the dealer.
- Within six months of receiving the vehicle, you must specify your reasons for rejecting it in writing to the dealer.
- Contact the car’s manufacturer’s customer relations office right away if the dealer won’t accept your offer to return the vehicle. They may be in a position to mediate.
Use Resolvera, a free online service and mobile app that offers consumer advice and seeks to streamline the complaint process, for assistance with filing your complaint.
Can you cancel a car loan after you’ve signed it?
Can you cancel a car loan after you’ve signed it? It’s likely that once the contract has been signed, you won’t be able to change the terms if you’re unhappy with the sale price of your new automobile or think you received too little for your trade-in. You are the car’s owner if you signed the sales contract.
What financial institution does Toyota employ?
The finance brand for Toyota in the US is Toyota Financial Services (TFS), which provides retail vehicle financing and leasing via affiliated dealers, Toyota Motor Credit Corporation (TMCC), and Toyota Lease Trust. Additionally, TFS provides vehicle and payment protection solutions via affiliated companies of Toyota Motor Insurance Services (TMIS) and participating dealers.
Has Toyota established its own bank?
Many people don’t use their real names publicly. Norma Jean Mortensen was actually Marilyn Monroe. As Mark Twain, Samuel Langhorne Clemens authored.
Consequently, Toyota Financial Services (TFS) is a service mark and an umbrella brand that is used in the United States to promote the vehicle finance and leasing products of Toyota Motor Credit Corporation (TMCC) and the insurance products of Toyota Motor Insurance Services (TMIS).
2. TFS has existed from the beginning of the 1980s.
The 1980s saw a lot of nice things happen: large hair. shoulder slings The first American woman in space was Sally Ride. Berlin Wall was taken down. And TFS began conducting business in a formal manner.
Incorporated in California in October 1982, Toyota Motor Credit Corporation got going in May 1983. That’s correct; the first TFS team members began earning their living from 9 to 5 jobs in 1983 (another trend that started in the 1980s).
Fun fact: In Denver, Colorado, TFS signed its first credit agreement for a used Corolla.
3. Over 3,200 team members work for TFS across the country.
TFS began with just eight full-time employees but currently employs over 3,300 dedicated team members. A large portion of the full-time staff is devoted to the company’s dealer and customer service operations.
4. Three customer service locations are available.
A total of 1,500 members of the TFS team are dispersed around the nation and are employed in crucial positions in customer service centers (CSCs) in Owings Mills, Maryland; Chandler, Arizona; and Cedar Rapids, Iowa.
5. TFS is generally open for business all the time.
TFS locations are positioned to cover several time zones in an effort to be as accessible to consumers as feasible. TFS is open for business 15 hours a day, from 8 a.m. Eastern to 8 p.m. Pacific.
6. TFS engages in business competition with other lenders.
It is not required for customers to finance their Toyota or Lexus vehicle through TFS only because TFS is a Toyota firm.
TFS has to make recommending and offering its finance and insurance products to customers and dealers a simple and straightforward process. In order to appeal to sophisticated customers, TFS must provide great customer service. Therefore, TFS is quite pleased that…
7. It is the country’s biggest auto lender.
TFS has received the most new vehicle financing contracts out of all financial businesses for seven years running. 4 million finance accounts are now active. Not to mention the more than 8 million active insurance contracts. Because, let’s face it, your excess wear and use protection plan will be useful if you have loud children in the backseat wearing soccer cleats.
8. It is a component of a world network.
Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation (TMC) in Japan, oversees a bigger global network of financial service businesses, including TFS. More than 22 million clients in 30 countries are served by this network.
9. TFS operates a bank.
You might be thinking that TFSB employees are swimming in cash in a bank vault after hours, but that is not the case. TFS, however, does have a bank!
In order to provide our dealers and consumers with more goods and services, TFSB opened in Henderson, Nevada in 2004.
Its primary operation is providing lending and deposit products to TFS National Accounts’ general managers, corporate officers, and dealer principals, as well as to their families. To help consumers earn points they could use at the dealership, TFSB also introduced the Lexus Pursuits Visa and Toyota Rewards Visa.
10. TFS is concerned about people.
Members of the TFS team are very active in their areas. With Boys & Girls Clubs of America (BGCA), it has regional and national connections, and the Girl Scouts and team members are encouraged to take part in volunteer activities all year long. TFS reached a record-breaking 20,000+ documented volunteer hours in the 2019 fiscal year.
TFS has a strong commitment to supporting youth education and has given more than 1,200 students a total of $7.4 million in scholarships through its National Giving initiative. It’s understandable why TFS has consistently been ranked among the top 50 community-minded businesses in the country by the Points of Light Foundation.
I’ll end it there. A good round number is ten. However, you may read more about TFS here, as well as the most recent TFS press releases.
Who is the Toyota CEO?
The 2021 World Car Person of the Year is Toyota Motor Corporation (TMC) President and CEO Akio Toyoda.
The World Car Awards jury, comprised of more than 90 eminent worldwide journalists, presented the honor.
According to the World Car Awards, “The charismatic CEO and President of Toyota Motor Corporation, Akio Toyoda, has spent years effectively reinventing his business. Under his direction, Toyota maintained profitability in 2020 despite COVID-19, safeguarding jobs all around the world. In the Connected, Autonomous, Shared and Electric (CASE) age, he has continued Toyota’s steady pace of progress and started building the Woven Metropolis, an exciting, real-world prototype city of the future. All the while being a driver who is actively involved in racing.
President Toyoda said on the World Car Awards “Thank you very much for this wonderful honor on behalf of the 360,000 Toyota Team members that make up the company worldwide. If it’s alright with you, though, I would want to modify the title of this award from car “person” to car “people,” as it is the combined efforts of all of our global employees, retailers, and suppliers that have truly made Toyota what it is today. And as for me, I could not be a CEO who is luckier or more appreciative.
He went on to acknowledge and thank the whole automotive industry for its contributions: “At Toyota, we consider it a great blessing that we were able to maintain the employment of our team members during COVID-19 and carry on with our efforts to address the challenges facing our sector in the future. As a corporation, we’re dedicated to inventing fresh approaches to promote the welfare of the world and everyone on it.
“The present has been a challenging time in world history. But it has also served to remind us that what really counts are the people. And if we at Toyota can make a small difference in how happy they are, I will always strive to achieve that.
After earning a law degree from Keio University and a master’s degree in business management from Babson College in the United States, Akio Toyoda joined TMC in 1984. He joined the TMC board of directors in 2000 after working in a variety of business-related roles both domestically and abroad. Before taking on the position of TMC President in 2009, he later held several senior and executive vice president positions.
The World Car Person of the Year award was established in 2018 to recognize and honor a person who has significantly impacted the global automobile sector over the course of the previous year. It is one of the six honors given each year by the World Car Awards program, which was started in 2003.
Who is Toyota USA’s CEO?
The president and CEO of Toyota Motor North America, Inc. is Tetsuo “Ted Ogawa (TMNA). Ogawa is in charge of all business operations for Toyota’s North American area, including manufacturing, r&d, sales, marketing, product support, digital transformation, mobility, and product support.