- For Rockets games and all other arena events, a lower capacity will be required in order to ensure sufficient separation between groups of spectators.
- Before entering the arena, ticketed spectators will need to respond to a series of health-related questions. Within 48 hours of their forthcoming game, ticketed fans will receive this survey by email at the address on file. The poll must be completed by all party members, including children, to be eligible to win. Within 48 hours of the game, fans can also text “ROCKETSHEALTH” to 55678 and click the link in the reply message to complete the survey. Fans must present an individual confirmation page with their passing scores to the usher at the entry doors in order to be admitted. More league-mandated testing procedures will be necessary for spectators situated close to the court.
- Ages 2 and up must wear proper face masks at all times within the arena, unless they are actively eating or drinking. Please click here for more information on face masks.
- No baggage are allowed, but there will be lockers for rent.
- Every ticket will be electronic. Through the Houston Rockets smartphone app, visitors may manage and scan their touchless tickets.
In This Article...
Is a vaccination required to attend Toyota Center Houston?
A new date will soon be revealed for the J Balvin performance at Toyota Center that was originally slated for May 6th, 2022.
Holders of tickets are urged to keep them safe because they will be honored on the rescheduled date.
Any attendees who purchased their tickets through Toyota Center ONLY and are interested in a refund must do so within 30 days of the new dates being revealed.
All ticket holders will receive an email when the new concert date is revealed.
Complete immunization or a negative test outcome
The Jose Tour 2022 is expected to be an extraordinary tour, and the event’s organizer has implemented COVID-19 safety procedures to protect the wellbeing of all attendees, crew members, and working staff. All visitors must present documentation of complete COVID-19 vaccination or a negative COVID-19 test result in order to access Toyota Center. Two weeks or more after receiving the second dose of a two-dose series of the COVID-19 vaccine (Pfizer-BioNTech, Moderna, or another vaccine approved by the World Health Organization) or two weeks or more after receiving a single dose of the vaccine (Johnson & Johnson/Janssen). Both PCR and antigen tests for COVID-19 are valid. There are two ways to show proof of vaccination or a negative test: (1) a phone photo of the vaccination card or negative test result; and (2) a paper copy of the actual vaccination card or test result. As the concert date draws near, check back frequently as this information may change (e.g. based on guidance from public health officials).
*Opening acts are not a requirement for purchases or refunds but may change without notice.
Two hours prior to the scheduled start time, online ticket sales end. For information on available tickets, come to our Box Office the evening of the performance. (Depending on availability.)
FAQs for Toyota Center:
You can keep your tickets safely stored in your AXS App until the start of your event and enter with a quick and easy scan thanks to mobile ticketing with AXS. Easy!
- Launch the AXS App.
- using the “Tap the ticket icon on the home screen’s bottom row.
- Enter the email address used to purchase the tickets to log into your account.
- (If you can’t remember your password, click Forgot Password, and then adhere to the email instructions you get.)
- You can tap the event you want to view by perusing your upcoming events.
- Tap “To enter Toyota Center, view the barcode and present the QR code at the door.
As you approach the Toyota Tundra garage, your parking pass will load like a ticket and have a barcode that needs to be scanned.
Yes. However, we advise that you give tickets to everyone going to the event.
To the Toyota Center box office, please bring your card used to purchase the tickets along with a legitimate photo ID.
Unless specified otherwise, tickets are available and manageable through the AXS app as soon as the purchase is complete. The ability to sell and/or transfer tickets differs every performance and is subject to change.
- your mobile
- Wallet with an ID photo
- The credit card you employed to buy your tickets
One of our ticket resolutions associates will help you if you visit the Toyota Center Box Office.
You can transmit tickets electronically to anyone with a working email address by transferring tickets. The barcode can be shown once the recipient checks in and accepts the tickets.
- At the bottom of the display, touch the ticket icon.
- Select “Transfer”
- Afterward, type the recipient’s email address and last name.
- Select “Continue”
- After reviewing the data, click “Transfer.”
An email with a link to the AXS app download and the recipient’s tickets will be delivered to them.
For all events, bags are not permitted save for diaper bags, medical bags, and clutches that are less than 5.5″ X 8.5″.
Can handbags be brought inside Toyota Center?
All visitors entering the arena must pass a metal-detector screening using a walk-through magnetometer and/or wand, a visual inspection, and a bag inspection by Toyota Arena Security staff. For the safety of our visitors and personnel, the inspection’s goal is to find forbidden goods.
- Prepare for increased security procedures by arriving early.
- Limit the number of objects you bring inside.
- Prepare yourself to make it through the selection procedure. This will involve going through the magnetometers and having your bags checked. Be ready to empty your pockets AHEAD of time.
NO BAG POLICY – Purses and bags will be restricted in size in compliance with safety and security regulations. However, wallets, clutch single pocket purses, or bags must be small, measuring no more than 4 by 5 inches. Clear bags are ideal. Diaper bags and bags containing medical supplies like prescription medications, breast pumps, and other specialized medical equipment will be allowed as long as they are smaller than 16 in. x 12 in. x 12 in. in order to help our guests who need a purse/bag. These bags must undergo further examination. Arrive early to give yourself plenty of time to go through the additional security screening if you need to enter with a handbag or bag.
DO NOT REMOVE OUTERWEAR/ACCESSORIES: Fans should be ready to unzip all jackets and place phones, keys, and cameras in the tray as they approach the entry. As they pass through the metal detectors, they can keep wearing their hats, belts, shoes, and jewelry. No need to take wallets or loose change out of pockets.
REMOVE Forbidden ITEMS FROM POCKETS AND PURSES: Toyota Arena advises visitors to leave all prohibited items in their home or car before leaving for the event. On our website, above the doors at the entrances, you can see a list of products that are not allowed.
HOLD ONTO YOUR TICKET: Instead of having one person carry tickets for the group, each person should carry their own ticket once they have passed through the metal detectors. To enter the Arena, each visitor needs to have a ticket of their own that they may show. Visitors must sit in their designated seats or, if applicable, in the general admission area, and must display their ticket when asked to do so.
USE ALL AVAILABLE DOORS: Unless otherwise directed, fans should refrain from assembling at any one door.
If visitors are found to be in possession of forbidden materials, admittance is denied out of concern for their safety. Every entry constitutes permission for a search. Items that are illegal will be seized and given to the police. A guest may be removed from the establishment if they are caught inside the establishment carrying a forbidden item. The following things are prohibited:
- Strollers
- Cans of aerosol
- Animals/Pets (except service animals)
- Audio and video recording gear
- Beach balls, balloons, or other related items
- Knapsacks and backpacks
- Purses or bags (size limit of 4″ x 5)
- any type of container, including glass, cans, and other beverage containers.
- Contraband
- studded bracelets, chains, etc.
- Ice chests or coolers
- Unlawful Drugs
- Glass
- Large Purses and Bags
- Laser Pointers and Pens
- Noise-making apparatus (i.e. whistles, air horns)
- Food, beverages, bottled water, etc. from outside.
- Professional photography gear, selfie sticks, and tripods
Is the Toyota Center neighborhood secure?
After a game, you can feel quite comfortable wandering about Houston because there are many police officers driving and walking the streets. No one gets too rowdy during the game, and the supporters are also generally friendly.
There are several mini-malls, eateries, and people in the neighborhood near the stadium, which is completely safe. I wouldn’t go for a walk at midnight, but it’s totally acceptable during the day and after a game.
You are entirely safe in the area around the Toyota Center. There are thousands of people all around you, each one engaged in their own activity. Still, the neighborhood is secure.
Does attendance at a Celtics game require a vaccination?
The TD Garden Boston Bruins and Boston Celtics have removed the requirements for immunization documentation and indoor mask use in accordance with the City of Boston. According to CDC recommendations, masks are no longer necessary but are strongly advised for people who are at high risk.
Please be aware that, at the request of promoters, traveling performers, or league protocols, specific events, seating areas, and experiences might necessitate additional health and safety regulations. Please check the event website for particular updates, and make sure you read all the correspondence sent to you before the event.
Do I need to show proof of immunization or a COVID-19 test result in order to enter the TD Garden?
A thorough program called Play It Safe was created to help assure the ongoing health and safety of TD Garden visitors and employees as well as to stop the transmission of infectious diseases like COVID-19.
We encourage visitors to stay at home if they are ill. You can donate, sell, or transfer your game tickets using Account Manager if you or a member of your party gets sick and needs to use them. You should get in touch with your account executives or reps if you need more help.
On March 5, 2022, the TD Garden, Boston Bruins, and Boston Celtics lifted the mask restriction in accordance with the City of Boston. Masks are advised but no longer necessary.
No, on March 5, 2022, the TD Garden, Boston Bruins, and Boston Celtics lifted the mask restriction in accordance with the City of Boston. Masks are advised but no longer necessary.
Fans are asked to use the Fan Safe Text Hotline at 857-400-8763* to report problems.
On game days, the TD Garden Box Office will indeed be open and running, opening two hours before the game’s start and closing one hour after it. For anyone visiting the Box Office, masks are advised. Visitors are reminded that TD Garden uses only mobile ticketing and that they should download their tickets via the TD Garden Hub App before attending an event.
Yes. Visitors are urged to reserve parking at the TD Garden’s North Station Garage here to minimize touch points.
Contact TD Garden Customer Service with any additional inquiries about health and safety procedures.