Our return and exchange policy is there to support you if you choose to buy your next vehicle from us. You have seven days* to return your car or thirty days* to replace it for another one. This program aims to make sure that our consumers may leave with their new item in hand.
In This Article...
How can Toyota give me a refund?
Having the payment amount, receipt date, and confirmation number ready can help (if applicable).
TFS will mail you a refund check if you made your payment by mail, AutoCheque, or Pay Online. Please allow 7 to 10 business days for the refund check to arrive after it has been mailed.
A refund cannot be granted if your refund request pushes your account past due.
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Insurance Disclosure
Most of the time, you won’t be able to return a new car, but there are a few exceptions to this rule that you should be aware of if you find yourself in an unfortunate circumstance with a new car.
In most circumstances, you won’t be able to return the car if you’ve bought a new or used car and are having second thoughts about it. After you’ve signed the sales contract, the dealer that sold you the automobile is typically not required by law to take the car back and provide you a refund or swap.
There are a few exceptions to this rule, though. If you’re dissatisfied with the automobile or it has serious technical problems, some dealerships might let you return it, but only in certain situations. Because of this, it’s a good idea to try to keep from ever needing to return a car.
Is there a money-back guarantee for Toyota?
Thanks to a new 60-day reimbursement offer for defective vehicles, Toyota has completely revised its warranty offer for 2019, turning it from one of the last of the three-year warranty holdouts to one of the industry’s front-runners.
Customers who experience, in Toyota’s words, “any failure that prohibits the vehicle from being driveable within 60 days of obtaining their new automobiles,” will be eligible for the money-back guarantee.
Customers in Australia have the right to request a repair, replacement, or refund for a defective vehicle under the country’s consumer rules, but both Toyota and Holden now offer this as a separate sales feature.
Can you cancel a car agreement after you’ve signed it?
Most vehicle dealerships lack documented policies that would enable you to cancel the purchase agreement you’ve already signed. This indicates that arguing your argument is your only option. You can claim that you’ve grown to dislike the vehicle or that it will strain your finances and leave you in a precarious situation.
Can I get a refund for my car payment?
Calling your lender is your best option if you absolutely need the money. While most lenders won’t refund the money, if you’re in good standing with them, yours might.
You can first let it go. You won’t be required to make a payment for two months because the payment will be applied twice. (If you made two payments in April, they would have covered April and May; hence, your next payment is due in June.)
Second, you can get in touch with your lender and request that the excess payment be put toward the principal. Given that it will lower your overall principal and the amount of interest you pay over the course of the auto loan, this is definitely the wiser course of action. You will nevertheless be responsible for making the payment the following month.
Make sure you’re getting the greatest rate on your auto insurance if you need to save money. Downloading the Jerry app will allow you to achieve this. Jerry can assist you in comparing more than 50 leading lenders to ensure you are getting the best offer.
Can I revoke my Toyota order?
Order Change/Cancellation Policy: Toyota reserves the right to impose a change/cancellation fee that is not greater than the delivery, processing, and handling cost indicated on the dealer invoice for that model year for orders changed or canceled after a specific date.
Do I have 30 days to take my car back to the dealer?
Under the 2015 Consumer Rights Act, you have some statutory rights if you purchase a new or used car from a dealer and experience issues with it.
The Act mandates that the vehicle “acceptable in terms of quality, suitability, and description. (For a pre-owned car, “taking into account the age and mileage of the vehicle, sufficient condition.)
In most circumstances, you have the right to reject anything that is defective and are entitled to a full refund within 30 days of your purchase.
Additionally, you’ll have fewer rights, such as the ability to merely request a repair, replacement, or partial refund.
In fact, you have up to six years from the date of purchase to return it lawfully (five years if you first noticed a fault in Scotland).
However, it becomes more challenging to demonstrate that a flaw and not ordinary wear and tear is the root of any issue.
How to get things put right
If you experience an issue with a new or used car that you purchased from a dealer, follow these steps:
- As soon as you identify the issue, get in touch with the dealerpreferably in person.
- If the dealer offers to repair the issue, be sure you are aware of any associated expenses. Record all of your correspondence and conversations, and have all verbal agreements put in writing.
- If everything else fails, you are free to return your automobile as long as you’ve first attempted to work things out with the dealer.
- Within six months of receiving the vehicle, you must specify your reasons for rejecting it in writing to the dealer.
- Contact the car’s manufacturer’s customer relations office right away if the dealer won’t accept your offer to return the vehicle. They may be in a position to mediate.
Use Resolvera, a free online service and mobile app that offers consumer advice and seeks to streamline the complaint process, for assistance with filing your complaint.
Is it possible to return a financed car within 14 days?
Yes, you have 14 days to reject your auto finance arrangement if you decide you no longer wish to proceed with it. The cooling-off period is another name for this interval. Your 14-day period begins on the later of the days that you sign your agreement or receive a signed copy of it.
When purchasing an automobile, is there a time to change your mind?
Your cancellation and refund rights when purchasing a car from a dealership vary depending on whether you make the purchase in person, over the phone, or online (distance selling).
You typically need to complete two steps in order to purchase a new or used car from a dealership:
- Publish the car order form (which is a binding contract)
- Set aside money.
Once you’ve completed these two steps, you’ve essentially purchased a vehicle, and you are under obligation to uphold your end of the bargain. The dealer pulls the automobile off the lot so no one else can purchase it, and you make arrangements to pay for the car before you take ownership of it.
Putting your signature on a vehicle order form is a binding legal agreement to purchase the vehicle. You agree to buy the vehicle at the price indicated, along with any add-ons and subject to any restrictions specified on the order.
When you trade in your old vehicle, you agree to sell it to the dealer at the specified price in the condition it was delivered in.
Buying a car in person from a dealership
There is no cooling-off period for a vehicle order that is signed on the dealer’s property. You are obligated legally to anything stated on the form after you sign it. Or to put it another way, you bought a car.
You are obviously entitled to consumer rights that let you return a defective car and get a full refund. However, you do not have the legal authority to merely change your mind prior to or following delivery. You are required to uphold the terms of the agreement you signed.
If a dealer wants to prevent you from leaving, they could be willing to negotiate contract modifications. However, since you wish to modify the contract, they do own the moral high ground in this situation.
Buying a car at a distance or off-premises
You really have more legal protection if you purchase a car from a dealer over the phone or online than if you do it in person. This is referred to as a “distance sale” or a “off-premises” transaction.
The same holds true if you decide to purchase a car privately rather than via a dealership. For instance, rather than you going to the dealer’s location to buy a car, the dealer may deliver a car to your house where you sign a vehicle order.
In a nutshell, you have 14 days following the delivery of the car to exercise your right to cancel from the time the order is placed. The law is the same whether the vehicle is new or used.
You must receive information from the dealer about their return/cancellation policy. A breakdown of who is responsible for returning the car’s costs should be provided as well. They must advise you up front if their policy includes fees for dropping off or picking up the vehicle. Any harm you do to the car is your responsibility.
Distance selling, often known as off-premises selling, requires that the entire sales process be conducted remotely. This means that before you set foot on the dealer’s property, you and the dealer must both agree to the purchase (and preferably sign a contract).
Many dealers may make an effort to prevent this by requesting a deposit to “hold the vehicle, or sign a draft contract,” both of which are contingent upon viewing the vehicle. Then, when you journey over to pick up the automobile, the final contract is only signed. The new contract supersedes the previous one, and the automobile is technically sold on-site rather than remotely.
Dealers sometimes employ this tactic in an effort to get out from under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013the new regulations that replaced the previous distance selling regulationswhich require them to honor cancellations.
After a month, may a dealership take the automobile back?
No, normally you can’t do this. However, if you bought from a dealership and want to refinance something different, they might work with you out of consideration for other customers.
An explanation of a 7-day money-back promise
This implies that within seven days after the date of your purchase or lease, you may return the car to us for a full refund if you change your mind. No worries about mileage restrictions exist. There are no vehicle standards about which you need to be concerned.