How To Use Kia Roadside Assistance

We have a lot of faith in the reliability and quality of each new Kia that leaves the production line. We have such a high level of confidence in Kia that we provide an unmatched 10-year or 100,000-mile warranty policy.

The 10-year/100,000-mile warranty package for Kia includes the following:

  • Limited powertrain warranty for ten years and ten thousand miles
  • Basic 5-year/60,000-mile warranty
  • 5-year/100,000-mile limited warranty against perforation
  • Roadside assistance plan for five years and 60,000 miles

Until the yearly or total mileage threshold is met, whichever comes first, each offers coverage.

SHIELD AGAINST UNEXPECTED REPAIR BILLS

The Kia 10-year/100,000-mile warranty program* covers repairs that are performed in accordance with strict Kia specifications. Knowing that your car is in the capable hands of Kia certified service experts at your local, authorized Kia Dealer will allow you to relax.

All warranties have restrictions. Visit a dealer or download the Kia 10-year/100,000-mile warranty program’s complete details in PDF format for more information.

LIMITATIONS OF COVERAGE

The limited warranties included in the Kia 10-year/100,000-mile warranty package* include limited basic, limited powertrain, and limited anti-perforation warranties, in addition to a roadside assistance and travel interruption program. The powertrain warranty is only valid for five years or 60,000 miles for vehicles used for business purposes. Please download the complete information on the Kia 10-year/100,000-mile warranty program in PDF format for specifics on individual warranty coverages, exceptions, terms, conditions, limits, and restrictions on transferability.

TOLL-FREE ASSISTANCE

Should you be made to wait on a desolate road because you don’t have any money? Definitely not. Our toll-free hotline is open to all Americans and staffed around-the-clock, every day of the year. The number is also easy to remember: 1-800-333-4Kia.

EMERGENCY ROADSIDE ASSISTANCE

We have established a network of over 17,000 roadside assistance providers because a free phone call isn’t much use if it doesn’t result in someone coming to your aid. They will assist you for free when you encounter the typical small hiccups, such as dead batteries, flat tires (as long as you have a spare that isn’t flat), and running out of gas.

If a warrantable issue arises that cannot be resolved immediately, we will arrange for your towing, free of charge, to the closest Kia dealer or Alternate Service Location (ASL), whichever is closer. Of course, the Kia 10-year/100,000-mile warranty program may cover your repairs if you have a valid warranty-related issue.

In the unfortunate event that your vehicle breaks down after hours, on the weekend, or on a holiday, your car will be towed, stored, and delivered the next working day to the closest Kia dealer or ASL.

TRIP INTERRUPTION POLICY

Benefits for trip interruption expenses are given if a warranty-related disablement happens more than 150 miles from the customer’s residence and if the repairs take more than 24 hours to finish. Meals, housing, or rental vehicle costs may be reimbursed in a reasonable amount. A three-day maximum limit per event and a daily cap of $100 apply to trip interruption coverage. Customers must get in touch with the Kia Consumer Assistance Center to explain their situation and ask for compensation. If the situation qualifies for trip interruption benefits, a representative from the Kia Consumer Assistance Center will make that determination and, if so, inform the customer that their trip interruption charges will be covered.

Insurance deductibles, out-of-pocket costs, and claims paid by the client’s insurer or any third parties are not reimbursable.

The company that offers 24-hour roadside assistance is Kia Motors America, Inc. There are limitations. For detailed details, consult the owner’s manual.

Does the Kia warranty include towing?

Towing is covered if your automobile is undriveable due to a warranty issue. You can find comprehensive information in your warranty book. Another benefit of owning a Kia is that you won’t need to purchase the Roadside Assistance Plan via your auto insurance or another source.

Do Kia tires have flat-tire warranties?

Road Hazard Warranty from Kia Any tire purchase from Kia Country includes the second Road Hazard Warranty, which is good at any Kia dealer in the United States. The coverage is as follows, and the policy is valid for two years: Year 1: Free tire replacement or flat repair.

Is the Kia warranty valid for keys?

Key Replacement Service: $400 maximum reimbursement per repair or replacement for one (1) key and/or key fob per year. Roadside assistance and towing services available around-the-clock: up to $100 per incident. Up to $50 sign and drive each lockout protection service incident.

What is the maximum amount per incident that Kia’s roadside assistance service package will pay for help with a lock-out, jump start, or flat tire?

* The cost of roadside assistance is capped at $75 per instance. Dial 1-800-333-4 KIA to reach Kia’s toll-free Roadside Assistance hotline, which is staffed 24 hours a day, 365 days a year (4542).

Do brand-new Kia vehicles provide roadside assistance?

For the first three years of ownership, every new passenger vehicle comes with Kia Assist. The Kia owner may drive with confidence both domestically and internationally thanks to this motoring support service.

What will void the warranty on my Kia?

Under no circumstances may the warranty be transferred to another vehicle. In the event that the vehicle is “Written Off” (that is, the car has been damaged to the point where restoration is unfeasible or uneconomic) or disposed of by an insurer, the warranty will be void.

Do tires go under the bumper to bumper warranty for Kia?

The bumper-to-bumper limited basic warranty from Kia covers the majority of parts and accessories for 10 years or up to 100,000 miles. This warranty covers almost every service item with the exception of common wear-and-tear parts like brake pads, tires, and windshield wiper blades. As a Kia owner, you can rest easy during the first ten years of the lifecycle of your car knowing that unanticipated Kia service and repairs are covered by the guarantee.

The warranty period is shortened for a few particular items:

  • Original battery: Lasts up to 36,000 miles or three years.
  • Paint, audio/entertainment system, and three years or up to 36,000 miles of coverage.
  • Paint restoration for non-impact causes: covers up to 36,000 miles or three years.
  • Refrigerant price for air conditioners: 12 month and unlimited mileage coverage.

Are there Kia vehicles with a 7-year warranty?

The well-known 7-year warranty offered by Kia is a testament to the brand’s commitment to excellence. The degree of assurance goes beyond the day you purchase your new vehicle since Kia assures its customers a 7-year commitment.

All Kia models are covered by the 7-year or 100,000-mile warranty, with no hidden conditions. Even more of a motivation to buy a new Kia is that you can transfer your warranty if you decide to sell it. The advantages of purchasing a used Kia may still include a sizable manufacturer warranty, so they don’t solely apply to new car purchases.

The warranty takes pride in offering “bumper to bumper cover,” which means that from the first day of the contract to the end, the same level of protection will be provided. All costs for parts and labor, as long as they fall under your guarantee, are covered, even if you are traveling inside Europe.

Is an oil change covered by the Kia warranty?

It’s critical to comprehend your warranty’s provisions. It is encouraged that you follow the suggested maintenance schedule for these to maintain your warranty, but it does not cover maintenance such as oil changes, filters, tires, belts, and brakes.

Does my key fob have a warranty?

CR’s testers and other professionals gave us the following advice:

  • Make sure you have two keys or key fobs at all times. Order a second key as soon as you can if you ever find that you are down to only one.
  • For information on whether your car’s warranty, auto insurance, auto club membership, or extended warranty coverage will cover the cost of a replacement key fob or at least a portion of the cost, check with each of these sources.

Which Kia models are subject to a recall?

Kia has issued a seat belt recall for the 20212022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid. Certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles are being recalled by Kia Motors America (Kia). The front driver-side and/or passenger-side seat belt pretensioner(s) may blow up when they deploy in the case of a collision.

Is the Kia warranty valid?

Most new automobile manufacturer warranties are valid for three years or 36,000 miles, whichever comes first. A powertrain warranty is frequently provided separately and has a duration of five years or 60,000 miles, again depending on whether the first limit is reached. The numerous components of an automobile that make it move, such as the engine, transmission, etc., are referred to as the powertrain.

According to Motor1, Kia’s trust in their designs and the general caliber of their automobiles is powerfully conveyed by this lengthy warranty. You’re setting yourself up to lose a lot of money if you promise to cover any powertrain problems for 10 years on a vehicle that is likely to have many of these problems. Kia doesn’t appear concerned though.

Ten-year/100,000-mile limited powertrain warranty

Kia claims that their 10-year, 100,000-mile warranty is proof of the high caliber of their cars. The powertrain is covered under this package for up to 10 years or 100,000 miles, whichever comes first. The following components are affected by this:

  • Engine
  • Transmission
  • Axles
  • Driveshafts

Five-year/60,000-mile limited basic warranty

According to Kia of Marin, they also provide a bumper-to-bumper coverage five-year or 60,000-mile limited basic warranty package. This warranty, as its name implies, essentially covers anything on the car between the front and rear bumpers. Common products that experience typical wear and tear are excluded from coverage.

The Drive informs us that frequent problems will be covered if you buy a brand-new 2021 Kia Sorento with this basic limited warranty. These topics solely include difficulties that would arise from subpar manufacturing work or subpar materials. This indicates that issues brought on by accidents or environmental degradation aren’t covered by the policy.

The warranty offers some support for routine maintenance, but for the maximum protection, it’s best to follow the manufacturer’s suggested maintenance program.

Five-year/100,000-mile limited anti-perforation warranty

Drivers may also choose a five-year or 100,000-mile restricted anti-perforation warranty, according to Auffenberg Kia. This coverage extends to exterior body panel perforation and corrosion that originates from the interior of the car and moves outward. However, this warranty does not cover harm caused by mishaps or severe weather, such as hail.

Five-year/60,000-mile roadside assistance plan

A five-year or 60,000-mile package is furthermore offered for roadside assistance. This caps the cost of covered services at $75 per incident, including any towing fees to the closest Kia dealership. Other expenses covered by the insurance include:

  • delivery of gas
  • Jumpstart assistance
  • tire assistance