- 800-333-4KIA(4542) 5:00 AM to 6:00 PM PST, Monday through Friday. Saturday Closed on Sunday and US Federal Holidays.
- Kia America, Inc. Privacy Statement, c2022.
In This Article...
Who can I reach at Kia USA?
Once you have registered with us, you can log in to the Consumer Assistance Center and submit inquiries or feedback. Call 1-800-333-4542 to get in touch with the Kia Consumer Assistance Center. Where can I find prices for buying a Kia car?
How can I speak with Kia Warranty?
Our toll-free hotline is open to all Americans and staffed around-the-clock, every day of the year. The number’s simple enough to remember, too: 1-800-333-4KIA.
How can I file a grievance with Kia Motors India?
Based on input from other customers, we’ve determined that the best Kia customer service number is 1800-108-5000. The majority of customers who contact Kia customer care do so because they are having an issue with their Kia vehicle and need to speak with a representative about any service-related issues, such as servicing, repair, painting, or bodywork for the company’s vehicles and SUVs.
Best way to Contact Kia
Please let us know if you believe this information is incorrect or if you are aware of any more ways to get in touch with Kia customer service so that we can inform our other consumers.
About Kia
The Indian arm of the Korean automaker Kia Motors Corporation is called Kia Motors India Private Limited. The business was established on May 19, 2017. The automobile industry in India has undergone a transformation. Its production plant, which manufactures 300,000 vehicles a year, is located in the Andhra Pradesh district of Anantapur. The Seltos SP2i variant and the sub-4-meter SUV Sonet are two models that Kia Motors India is creating particularly for the Indian market.
Who is Kia USA’s CEO?
Key Executives at Kia America. Currently, Kia America’s CEO and President is SeungKyu (Sean) Yoon. Kia America’s Vice President, Sales Operations, is William Peffer.
How do I submit a claim to Kia?
You can have a varied deadline to submit your claim depending on the type of claim. Please look over the following table:
Payment for a rental car, towing, or other expenses related to a qualifying repair
90 days after the expense is paid or 90 days after the expense is incurred, whichever comes first.
90 days after the incident occurred, if the engine compartment fire happened after August 28, 2020.
If an engine failure or fire happened after August 28, 2020, it must have happened no later than 90 days after that date.
Documentation:
Except in cases where you paid cash for specific Claim benefits, documentation must be given to substantiate your Claim. To understand the kind of paperwork needed to effectively substantiate your Claim, please check the chart below.
Situation:
Documentation needed:
Exception:
a receipt or other record containing the date of purchase, the item(s) purchased (such as a rental car or towing service), and the price.
a duplicate of the original receipt or other proof of payment (such as a bank statement, credit/debit card statement, or receipt from a credit/debit card).
Date and details of the associated repair, if it wasn’t done at a Kia dealership.
If you paid in cash, you must attest under oath that you (or a friend or family member) did not have any proof of the rental car, towing, or other fees because you made the payment in cash.
evidence showing how many days were delayed (e.g., repair order identifying open and close date).
A diagnostic from the repair shop and/or any documentation demonstrating the compensation you received for your car as a result of the engine fire.
Rebate scheme for trading in a current Kia and buying a replacement because of diminished confidence
a diagnostic from the repair shop, the documentation of your trade-in or sale of your car, and/or the documentation of your purchase of another Kia car.
Due to the fact that nothing will be returned to you, documentation needs to be in clear, readable copies. The following file types and file sizes are acceptable for online filing: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip.
Online Filing Procedures:
Before you start filing, please make sure you have your VIN and the necessary paperwork ready.
how to mail a form:
Download a copy of the Claim Form if you want to submit your claim by mail. Please carefully read the form, complete it, and attach any necessary supporting materials. Next, send the Claim Form, completed, to the following address:
What country makes Kia?
Where are Kia automobiles made? While the majority of Kia’s production facilities are in South Korea, a few of the models you see here in the United States were made at North American factories.
What nullifies the Kia warranty?
Most repairs and replacements of items that fail owing to flaws in the design or construction are covered by the Kia warranty. The automaker, based in South Korea, offers coverage lengths that are above normal. Powertrain coverage is provided to new owners for 10 years/100,000 miles, and bumper-to-bumper protection is provided for 5 years/60,000 miles. In addition to the bumper-to-bumper guarantee, new Kias come with 24-hour emergency roadside assistance for the same period of time.
The warranty terms offered by Kia are among the longest in the industry. Only a few other automakers, like Hyundai and Mitsubishi, can match the brand’s powertrain, bumper-to-bumper, and roadside assistance terms. Corrosion protection is an area where Kia lags behind; on the short end of warranty coverage periods, it is tied with Ford and Toyota. Kia was contacted by our staff for a reaction regarding its corrosion protection restrictions, but we did not hear back.
The Kia factory warranty, which is included with all new cars, is broken down as follows:
- Basic limited warranty: Kia offers bumper-to-bumper protection. Except for a few exclusions and parts that are broken through natural wear and tear, this guarantee covers almost all of the vehicle’s components.
- Limited powertrain warranty: This comprehensive guarantee covers the engine, gearbox, drive axles, and associated components that enable the vehicle to move.
- Limited anti-perforation warranty: Under this warranty, body panels that rust and corrode from the inside out are replaced.
- Roadside assistance benefit: The Kia roadside assistance benefit provides towing to the closest Kia dealership, battery jump-starts, flat tire changes, and other services at a cost of $75 each time you seek service.
As you can see, the Kia warranty is actually composed of various auto warranties, which is customary in the auto sector. Despite the fact that Kia models have longer warranties than many other cars, it’s vital to remember that some parts have lesser guarantees:
- Battery: Kia will only swap out your car’s factory-installed battery if it entirely fails within the first three years or 36,000 miles of ownership.
- A new Kia vehicle only receives a year’s worth of air conditioning refrigerant charge coverage.
- Audio system: Your speakers and entertainment system are insured for three years or 36,000 miles, much like the battery.
What else is excluded from the Kia warranty?
Although the Kia guarantee covers a number of components, it does not cover all potential problems with your car. The following situations are exempt from your factory car warranty’s protection:
- Services for routine maintenance, such as oil changes or inspections
- Damage resulting from owner abuse or negligence
- Damage caused by a vehicle accident
- wearable components such as brake pads and wiper blades
- damage to the environment caused by a disaster such a flood, storm, or fire
- damage brought on by poor repairs
Do Kia’s engines come with a lifetime warranty?
Please stop by a Kia dealership to get this software update if you haven’t already. The short block assembly, which consists of the engine block, crankshaft and main bearings, connecting rods and connecting rod bearings, and pistons when damaged as a result of failing connecting rod bearings, is covered by a lifetime warranty.
How can I get in touch with Kia Motors India?
Customers of Kia can get relief from roadside assistance if their vehicle breaks down. The service often offers advantages including on-the-spot vehicle repairs, fueling, towing to a certain garage or area, extending medical support, and much more.
For three years following the date of purchase, roadside assistance is provided for all Kia automobiles.
Kia Care Roadside Assistance
- Simply dial Kia Care Roadside Assistance at the toll-free number 1800 108 5000 in the event of a breakdown or accident. then take the following actions to receive help:
- Use the VIN (Chassis Number) on your registration certificate (or smart card) or insurance document to identify your car.
- Explain where your car is located (along with nearby landmark)
- Describe the issue you’re having with the car.
- Your next steps will be recommended to you by our customer service.
Note:
Turn on the warning lights and leave the car parked on the side of the road for your safety.
If you’re on a highway, position the warning triangle that came with your car about 3 meters (9 feet) away from it, facing the direction of oncoming traffic.
- The service is valid for the length of the vehicle’s basic warranty.
- Roadside support is offered around-the-clock up to the closest Kia authorized dealer workshop.
- When a car is immobilized, the services for vehicle recovery and/or taxi arrangements are applicable.
- Towing of a vehicle is contingent upon the vehicle being parked in a place where the towing vehicle can tow and all tires being in a rolling and straight position; otherwise, it may be necessary to break a side window to tow the vehicle, in which case the customer will be responsible for the cost of glass repair.
- Costs for replacing parts are not included, unless they are covered by the Kia Warranty.
- If a repair isn’t covered by the Kia Warranty, it’s not included in the price.
- As long as the vehicle has broken down on a motorable gazetted, concrete, or bitumen road, assistance will be given. The expense of special equipment for extracting the car from the pit, ditch, or valley will be reimbursed if the vehicle goes off-road or falls into one, but any subsequent damage would be the responsibility of the customer. The customer is responsible for obtaining all necessary local authority approvals for towing in these situations.
- If the police are involved, the vehicle won’t be towed.