The software is made to warn the driver of the vehicle when the bearings are beginning to wear out, before significant engine damage, such as engine failure, occurs. This allows the client to drive their car safely to a Hyundai dealer for inspection and repair.
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. If a corporation knew that a campaign wouldn’t improve the problem, why would they start one? They have to spend money and time on these kinds of campaigns.
When I went to my dealer to have my annual mileage read, the dealer tried to do the 953 and I refused, but I asked about Theta II failures (playing dumb) and that service writer said problems were limited to MY2013 and 2014 from improper torque. You see that reflected in a number of posts on here.
Hyundai’s 953 campaign: Why Did It Happen? Since their point-in-time acoustic dipstick sound test was mainly useless, Hyundai was forced to launch the 953 “product improvement campaign” to avoid another significant and expensive NHTSA-mandated recall. Simple as that, it prevented another safety recall, and Hyundai offered it as a show of goodwill. Absurd.
Hyundai has created new engine monitoring technology termed a “knock sensor detection system” in an effort to continuously improve our product.
The method allows for the early identification of potential engine problems brought on by excessive bearing wear. Any Hyundai dealer will be able to install the technology for free on any of the following Hyundai models: the 2011–19 Sonata, 2013–18 Santa Fe Sport, 2019 Santa Fe, 2014–15 & 18–19 Tucson, and 2019 Veloster N.
If you want to see if your car is subject to this significant Product Improvement Campaign, enter your VIN.
What are a few of the 953 recalls for the Hyundai Sonata?
Hyundai recalled Hyundai Sonata vehicles from 2011 to 2018 as part of the service effort known as 953 The 2.0L Turbo and 2.4L Turbo editions of these cars are included for software updates and problems with the check engine light. The Hyundai’s KSDS software constantly checked engine vibrations for odd patterns that appear as an engine connecting rod bearing wears out improperly. Later, that can result in an engine seizure. The malfunction indicator bulb will flash constantly if bearing wear-related vibrations begin to occur, and the vehicle will enter a temporary engine protection mode with restricted power and acceleration. Hyundai responded by extending the coverage of the engines’ defects under the cars’ warranties to up to 120,000 miles (10 years), or 120,000.
We have driven 1006,000 miles on our 2013 Santa Fe Sport. The engine keeps smoothly running and idling. Today, March 22nd, Letter 953, arrived. Just returned from Florida and couldn’t be happier; I’ve had it since 2013. Am worried that a dealer or recall could “mess up” this fantastic car. Utica, NY native D. Campbell
Certain Hyundai Sonata models from 2011 to 2018 are eligible for the Hyundai Sonata 953 servicing program, which entitles customers to a free improved Knock Sensor Detection System.
Hyundai Engine Coverage Prior to Recall Work?
SantaFe15 inquired about the 2015 Hyundai Santa Fe Sport 2.4L AWD on January 13, 2022 at 1:00 AM.
Hyundai corporate refused coverage because the recall work (install of software warning device) had not yet been finished on a 2015 Santa Fe that was involved in a class action settlement for Campaign 953 and stalled on a freeway before being towed to Hyundai with engine failure and the need for an engine replacement. They assert that they will only recognize an engine’s extended warranty if any recalls have been addressed. However, whether or not I had a warning device, I believe the engine contains flaws for which they are accountable. No banging, warning, or low oil light appeared for me. In addition, they claimed there was no oil. The most recent oil change was 4 months ago.
Why did Hyundai recall some cars because of an engine problem?
Hyundai has recalled more than one million vehicles in close collaboration with NHTSA to resolve a manufacturing problem that might result in engine failure and, under some conditions, an engine fire.
There have been occurrences of stalling, which means the engine may stop operating while the car is being driven, even though the majority of events involving impacted vehicles have only had engine knocking.
Importantly, drivers can continue to manage their vehicles in this scenario since the airbags, steering, and brakes all continue to function.
Drivers are typically warned by warning lights and sounds as soon as an engine fails, and even if the engine may hesitate at first, they should have enough time to take the car off the road safely.
What is the Hyundai Campaign 966 Recall?
The knock sensor software is being improved by Hyundai in a servicing program to find unusual engine bearing noise before potentially serious engine damage occurs.
What is a car service campaign?
Service Campaign refers to any voluntary action, other than a Recall, taken in the Authorized Territory to carry out a modification, repair, or notice that the Buyer deems necessary or is otherwise compatible with accepted industry standards to uphold the brand’s reputation.
What is the most recent Hyundai recall?
Palisade 2020-2021 Hyundai Recall Certain 2020–2021 Palisade vehicles are being recalled by Hyundai Motor America (Hyundai). The wipers could stop working because the windshield wiper motor could stop working. Failure of the windshield wipers can impair visibility and raise the possibility of a collision. The treatment is still being created.
Can you recall a service campaign?
A service campaign is a planned series of service activities targeted at a certain group of clients or merchandise in a company’s installed base. Several instances include:
All clients who have gotten service in the past month will be called to gauge their satisfaction.
the warehouse staff to change the batteries on all spare items that have been sitting on the shelf for a while.
Technical bulletins, safety alerts, field actions, and field change orders (FCOs) are further components of service campaigns. A service campaign gives a company the chance to boost service income, enhance the performance of its products, and boost client happiness. A recall is when a campaign is used to address impending safety risks or potential product failures.
A recall is a measure taken to fix a flaw in a product that increases the likelihood that it will malfunction, cause harm, or disobey safety regulations. A recall does not always mean that a customer should stop using the product or send it back to the manufacturer. It denotes the need to examine, modify, recharge, or repair the product. Technical bulletins, field actions, field change orders (FCOs), and safety alerts are other names for recalls.
Depending on the location of the recall action, there are two different sorts of recalls:
A correction deals with an issue with an item in the environment in which it is used or sold. This is handled by giving end users instructions on how to correct the issue, shipping replacement parts to replace the damaged parts, or dispatching a field service representative to deal with the situation.
Removing an object from its current location of use or sale solves a problem with it. Items in warehouse stocks, spare parts, or arriving parts are all included in removals. The customer may return the product to a depot for service or the business may send the customer a replacement product. Items replaced at the point of purchase are also included in removals.
When a corporation recalls a product, it notifies the affected parties, provides instructions on how to fix the issue, and establishes a strategy to prevent a repeat of the same problem. Recalled items from the exchange pool and unsold finished goods from internal warehouses are occasionally done. In these situations, the necessary internal parties are notified and corrective action is taken. When a manufacturer issues a recall but is unaware of the end users, he merely informs the distributors and gives them instructions on the different corrective measures to take.
The 953 upgrade is what?
What is Service Campaign 953? I just got a letter in the mail.
Hyundai has created novel software that makes use of an already-installed engine sensor to identify unusual engine behavior. When this occurs, the car enters “engine protection mode” to stop further engine wear.
What timeframe would a service campaign take place?
It’s likely that you’re not the only one having trouble with the new car you just bought if it has intermittent electrical problems, a sluggish transmission, a dashboard creak, or any other problem.
Chances are excellent that the car manufacturer has heard about the issues and, cross your fingers, has released a technical service notice to its dealers outlining a repair if others are experiencing the same issues with the same vehicle.
Technical service bulletins (TSBs) can address a wide range of problems, including wind noise, water leaks, a loose suspension bracket, programming errors that cause the check engine light to illuminate, and faulty resistors that stop the cooling fan from operating.
Manufacturers are not compelled to inform car owners of TSBs, in contrast to safety recalls. Instead, they send the alerts to the dealers in response to owner complaints that something is broken. That implies that the responsibility for starting a repair rests with the vehicle’s owner.
Because they occasionally only become known to individuals who complain to dealers, “customer service campaigns” can also be referred to as “hidden warranties.”
The NHTSA notification guidelines are not followed by a “customer service campaign.” According to Consumer Reports, the issue is not thought to be a safety one, but the automaker nonetheless releases one to answer complaints and keep the customer satisfied. Widespread issues that arise after the warranty has expired are frequently covered by service campaigns.
A TSB is reported to NHTSA, but not always to car owners, and typically covers a new car oddity; a recall is a safety flaw that must be corrected and customers must be alerted; and a customer service campaign is the least troublesome in terms of the level of safety risk.
Consumer Reports asked Toyota to escalate its customer service campaign for power braking issues in Camry Hybrids from 2007 to 2011 to a recall earlier this week. The NHTSA was looking into consumer complaints when the campaign was launched.
Manufacturers occasionally do inform owners of TSBs and service programs. For instance, Nissan warned customers who purchased 2013 Altima cars and Pathfinder SUVs that a continuously variable automatic transmission belt had the potential to slip and cause gearbox damage. Nissan urged owners to take their cars to a dealer for a free reprogramming of the electrical controls in the transmission.
On the same website where the National Highway Traffic Safety Administration announces safety recalls, consumers may obtain a list of TSBs for their car.
When design, technical, and manufacturing issues are found after the vehicles have undergone the ultimate test—real-world driving—despite comprehensive pre-production testing, manufacturers frequently issue more TSBs during the first model year of a new or updated vehicle. The second year typically sees a decrease in TSBs, and future years frequently see a similar trend.
Nissan, for instance, released 24 TSBs for the new sedan when the Altima underwent a facelift for the 2013 model year. There have only been four 2014 Altima vehicles produced thus yet. Ford also underwent a makeover of the Escape SUV in 2013, and just 22 TSBs have been released thus far for 2014 cars.
As long as the vehicle is still covered by the standard warranty, repairs or changes covered by TSBs are typically performed free of charge for the owner of the vehicle. There may be deadlines for some TSBs or service campaigns.
How is Hyundai handling the recall of engines?
A fuse can be changed by a dealer. The control modules will also be examined by Hyundai dealers, who will replace them if necessary. Letters of notification will be mailed out by Hyundai commencing on April 5 and by Kia on March 31.