Make an appointment with your local Hyundai dealer to get your car evaluated right away if any of the symptoms listed above are present in your car. The inspection process costs nothing and shouldn’t take more than an hour. If the engine needs to be replaced, dealers will give you a free service loaner car, or Hyundai will give you a free rental car to use while your car is being fixed.
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draqonis
Here is my story, then. My 2011 Elantra will need two to four weeks to have its engine problems fixed. I don’t have access to a vehicle at this time. My automobile still has a warranty. Hyundai has a stringent policy that prohibits giving customers loaner or complimentary cars for THEIR faults. Rent was above $200 per week, or close to $1000 per month. How is it possible for Hyundai to abandon their consumer in such a way? This company’s customer service is truly atrocious. When there is a problem with one of their vehicles, other manufacturers including BMW, Honda, and Toyota offer loaner vehicles.
This implies that each Hyundai client who purchased a vehicle while it was still covered by warranty is responsible for covering the cost of a rental car. I am currently in a scenario where I will never again purchase a Hyundai owing to the subpar customer care. My friends and coworkers, with whom I have discussed this, are horrified by this treatment. To increase awareness and help customers understand the danger they are taking when they buy a Hyundai, this should be reported to all car news outlets worldwide.
tntrmskd
Hyundai really has a policy to refund you $35/day for a rental car if your car is in the shop for warranty repair work, however they don’t market it, which I think is very bad on their part. The email I received from their customer service team, along with the phone number of the agent I spoke with, is attached. Wish I had known about this before engaging in the ridiculous back-and-forth game where the dealership used the promise of a loaner to drag me along. Since this thread isn’t really about engines or technical problems, I wasn’t sure where to put it. However, since the majority of forum users in this section undoubtedly need to take their cars to the shop at some point, here is the place where it will likely receive the most valuable visibility. Mods, if you think it’s necessary, kindly move.
Hyundai is adopting safety measures as a result of COVID-19 to safeguard both our community and our cherished employees. As a result, you might encounter response times that are longer than usual. We appreciate your patience during this trying time.
Customers whose vehicles have been subject to a recall are urged to see an authorized Hyundai Dealer as soon as possible. Customer service is provided free of charge for all campaign fixes. Hyundai has a scheme in place to reimburse you for repairs made to your car as a result of a recall or servicing campaign that you have to pay for out of pocket. Fill out the form below and include any supporting documentation for the repair in order to submit a claim.
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Many dealers are out of loaners. No loaner automobiles is another consequence of the supply chain shortfall.
The problem, she continued, “is that I’m required to do that on my own, and there are no loaner automobiles to provide anybody.”
The dealer promised to make an effort to reimburse her, but Fredericks countered, “I’ve got prices ranging from $50 per day to $120 per day, which are currently adding up to over $1,000.”
Previously, the service manager would offer you the keys to a brand-new loaner automobile as they walked you out front while your car was being repaired.
However, those loaner automobiles are becoming more and more scarce given the state of the new car industry at the moment.
Will Ourand stated, “In general, there is no statute that I am aware of that says they have to provide you with a loaner automobile in a recall.”
Customers currently face two issues, according to him:
- One, a lack of available replacement parts
- Due to the lack of new cars, dealers are also getting rid of their loaner cars.
Dealers don’t owe you a free loaner, he claimed. His recommendation is to check that they have the necessary repair components before leaving your car there.
If you phone the manufacturer, they might be able to send you elsewhere, he advised. “Look around to see if there are other dealerships to see if they have the component available,” he said.
Hyundai located Amy a free loaner after hearing from us. All she wants is for them to do it for everyone.
“They ought to be assisting their clients with this warranty issue a little more than they are,” she added.
So, in order to avoid wasting money, ask lots of questions before you book that appointment.
Hyundai fixes recalls for no cost.
SERVICE CAMPAIGNS AND SAFETY RECALLS information regarding the fix; The repairs will be carried out for FREE by your selected Hyundai dealer.
How is Hyundai handling the recall of engines?
Model Year 2013 and 2014 Hyundai Sonata vehicles with 2.0 liter and 2.4 liter gasoline direct injection (GDI) engines produced at Hyundai Motor Manufacturing Alabama will have their engines inspected and, if necessary, replaced as part of a safety recall by Hyundai in the United States.
What recent Hyundai recall is there?
Palisade 2020-2021 Hyundai Recall Certain 2020–2021 Palisade vehicles are being recalled by Hyundai Motor America (Hyundai). The wipers could stop working because the windshield wiper motor could stop working. Failure of the windshield wipers can impair visibility and raise the possibility of a collision. The treatment is still being created.
Does a recall come with a loaner car?
You can try asking your nearby dealership for a loaner car until it can fix your automobile if it has a risky safety recall. Most dealerships have rental cars available, and some manufacturers have procedures that allow them to loan you a car for a few days, a few weeks, or even a few months while they deal with your recall.
Getting a loaner car is frequently the greatest choice if you have a significant safety recall and a repair is not yet accessible.
Note: Although this normally only applies to customers who have received “Do Not Drive” warnings, there are occasional instances where the manufacturer will provide a rental car without you even having to ask.
What occurs if your car is recalled?
Despite the fact that automakers make every effort to make their automobiles as safe as possible, recalls are now rather routine. When a manufacturer or NHTSA concludes that a vehicle or piece of equipment has a safety-related flaw, a recall is issued. The automaker will inform owners if this occurs and will often provide a free repair.
If my automobile is recalled, should I get a courtesy vehicle?
The letter ought to include instructions on how to proceed and a contact number you may use to schedule an appointment and have your car serviced.
In most cases, you’ll be instructed to bring your vehicle to the nearby dealer, and you shouldn’t be charged to have the problem rectified. If the work is anticipated to take a while, a courtesy car should be offered to you.
There’s no need to worry that your automobile will break down abruptly if you don’t take it in for repair right away because many recalls are simply preventative measures in anticipation of a problem that might emerge.
However, if you have gotten a recall letter in the mail, it’s still crucial to get the fix done as quickly as possible.
My car has a recall, but may I trade it in?
Jalopnik received a letter from a frustrated automobile owner. When the owner of a 2014 Audi A6 TDI tried to trade it in, they discovered the occupancy sensor in the passenger seat was still under recall. The situation was made worse by the fact that Audi had issued a recall for the defective sensor—which may have prevented the airbag from deploying—but had not yet sent new parts to the dealerships to address the issue.
The owner was informed by the dealership that they could not resale the vehicle. They claimed that they planned to sell the old automobile at wholesale price rather than waiting for the parts to come in. Then they made a pitiful trade-in offer. Unfortunately, franchised dealers are not required to accept a trade-in that they believe they will not be able to sell.
You have three choices if your car has a recall that hasn’t been resolved yet. Up until your dealership has a recall fix, you can keep driving your previous vehicle. Alternately, you may attempt to trade it in for less. Your salesperson will try their utmost to accept your trade-in if you mention that the trade-in value might mean the difference between you getting a new car or having to wait. Finally, you might try to find a private buyer for your used car. However, be sure to inform the buyer about the active recall; else, you risk being sued.
Can you receive compensation for a recall?
If your car is included in a recall, the manufacturer might repair it for free, replace it, or give you a refund, but that doesn’t cover any damages you might have incurred due to the car’s flaw.
You have the right to file a product liability case against the manufacturer (or any negligent party, like a car dealer who knowingly sold you a defective automobile) if a defective vehicle or defective vehicle part causes an accident that results in injuries. In a lawsuit for product liability, the maker of a recalled car would be accused of:
- It was the manufacturer’s responsibility to design a vehicle that was safe to use.
- The maker of the car disregarded this obligation by improperly designing or producing the vehicle.
- The collision was directly caused by a flaw in the vehicle.
- Damage from the accident included psychological and physical suffering, lost workdays, lifelong disability or deformity, medical expenses, and more.
The majority of faulty cars are recalled before they endanger drivers or passengers, which is good news. However, it is in your best interest to seek repairs or replacement as quickly as you can if you are the owner of a vehicle that has been included in a recall.
You may be deemed partially responsible for your damages and be prevented from receiving the full amount of compensation in a product liability lawsuit if you use your vehicle after being made aware of the fault and urged not to do so and suffer injuries in an accident as a result.
Is Hyundai the subject of a class action lawsuit?
A new class action lawsuit in Illinois filed against Kia and Hyundai makes this assertion.
Yvette Davis was proud of herself when she was finally able to purchase and claim ownership of this 2011 Hyundai Sonata after years of financial hardship.
On August 28, Davis’ pride was dashed when she went outside and saw that her automobile had been taken from in front of her house.
Davis started his investigation after filing a police report. She discovered that numerous class action lawsuits have been brought against Hyundai and Kia around the nation, arguing that the lack of an immobilizer is the reason the vehicles are so simple to steal.
Then CBS 2 discovered that one had recently been filed in federal court in Chicago for Illinois as well.
The lead attorney for the Illinois complaint and a dozen others, Ken McClain, alleges that Hyundai and Kia did not install the immobilizers to keep the cost of the vehicles low.
Kia and Hyundai have been aware for some time that not installing an immobilizer disadvantages their vehicles, according to McClain.
She is, nevertheless, among the fortunate. She recently received a letter informing her that her Sonata was being held in a city impound lot. Driveable despite damage.
But she doesn’t have any money to fix it because her sole insurance is liability. She was placed in touch with the class action lawsuit’s attorneys by CBS 2.
People who have had their Kias or Hyundais stolen are included in the lawsuits, according to McClain.
“We will be looking to have them reimbursed,” McClain said. “We will have different kinds of people with damages, including those who have had their cars taken.”
There are 13 claims against Kia and Hyundai, with McClain serving as the lead counsel in at least three of them. Both Hyundai and Kia were contacted by CBS 2 and asked for an interview or a response. Both stated that they do not speak on ongoing legal disputes.