Why Is My BMW Connected Drive Not Working?

Here are the actions to follow if your ConnectedDrive apps have stopped functioning.

  • Check the telematics system in your vehicle.
  • Consider updating CD services.
  • Reach out to CD support.
  • Read the error memory.
  • Updating the car’s software

The majority of ConnectedDrive functional limitations don’t even originate with your BMW. Since ConnectedDrive is a complicated environment, you must first ensure that the in-vehicle system actually functions.

You can just test the SOS call mechanism to accomplish this. You can move on to the following phase if the system is functioning, you can call BMW help, and there is no SOS malfunction issue in your dash.

On the other hand, if there is an SOS fault, you must use ISTA or other suitable diagnostic tools to access the fault memory. The TCB/ATM telematics control unit, which is found beneath the shark fin antenna under the roof, is where the SOS system’s worn batteries are most frequently found to be at fault.

You No Longer Have A Subscription

A yearly subscription is required for the BMW connected drive. Therefore, you might wish to re-subscribe to it if it suddenly stops operating.

It is vital to remember that this feature is typically free for the first three months; therefore, if it has stopped working, you must pay for the subsequent membership.

In most circumstances, you will get a notification that you have exhausted your membership. However, for various reasons, you might miss it.

Therefore, the only method to determine if you have run out of subscriptions is to check the date you installed the BMW linked drive or the date you last paid for it.

Broken BMW Connected App

Numerous users have reported problems with the BMW linked app. Users can read this article to learn the cause of the BMW Connected App’s malfunction and how to resolve it. The My BMW app server may be down, which is the likely cause of the BMW linked app not functioning. Your wifi or mobile data could also be the problem. Check your data connection first, then try again after a little while. Read to the end because there are still more problems that can make the BMW Connected App unusable.

Your digital mobility assistant, the BMW Connected app, anticipates and manages your needs both before and during each trip.


A 2015 335xi is mine. My Connected Drive app is no longer able to connect to the vehicle. I contacted BMW Genius, and they confirmed that although I’m set up for it, the signal doesn’t reach the vehicle. I’m not really sure the girl I spoke to understood what I was asking because they didn’t actually verify provisioning or other stuff like that.

They want to take me to the dealer, who after speaking with them on the phone stated that they believe it to be a hardware issue, that I am one month past the warranty period for items like that, and that even just diagnosing it would be expensive.

Even if that is true, I still believe that something happened to my account when I renewed my services or lately while the car was in for service. Traffic data, navigation, BMW online widgets, and other things all function (so the old 3G connection still works). To do the “update,” the car establishes a connection with the server. However, the connected app cannot find the car, open or close the vents, or transmit alerts concerning navigational locations (it will connect directly though when plugged in via USB).

Any suggestions as to what else I might do before I give BMW $200 only to be told that I’ll have to pay a few hundred more on something with only a small amount of value?

How can I get my BMW ConnectedDrive back online?

  • Type your VIN’s final seven characters here.
  • Choose whether you are the primary or backup driver of the car.
  • On the infotainment screen on your car, look for the security code. It may be accessed by going to Main Menu > ConnectedDrive > Messages. Your phone’s ConnectedDrive app will ask for the same code.

Has BMW Connected Drive become obsolete?

For the first three years, ConnectedDrive is included with every new or relatively new BMW; after that, owners must pay a yearly fee for the service. New users with qualifying models can sign up on the ConnectedDrive website and connect their vehicle using their VIN number and personal information.

Is BMW ConnectedDrive necessary for Apple CarPlay?

With firmware beginning with iOS 7.1, Apple CarPlay(r) Preparation is available for all iPhone devices starting with the 5. You must have the optional additional ConnectedDrive Services, which include BMW apps, in order to utilize Apple CarPlay(r) Preparation in a BMW vehicle (6AK)

BMW ConnectedDrive: Does it track?

Does anyone have knowledge of ConnectedDrive Remote Services? A secondhand M235i was my recent purchase. Although I am aware that BMW ConnectedDrive is not a tracker, I still wanted to be able to locate my car, and this feature (Remote Services) allows me to do so without being constrained by a 1.5 mile radius.

Everything is OK, and it was incredibly helpful when my house was broken into and my baby was taken hostage. I was unable to follow the car while it was moving, but once it stopped, I was able to find it, and the police were able to recover it five miles distant. I was able to retrieve my automobile entirely because of Remote Services. Time travel 2.5 weeks. My Android phone’s BMW ConnectedDrive app has been upgraded. I tried to find my car while I was at work. “Vehicle was too far away to establish location,” it reported. I briefly panicked, believing my automobile had been taken. When I was more composed, I downloaded Fake GPS to make my phone think it was near my residence. And there you have it, my automobile was found by BMW Connected. My blood was boiling, so I wrote BMW a series of stern emails. Still waiting for them to respond.

Even though BMW has all the tools and technology to assist the owner in recovering a stolen vehicle, they choose not to do so. I requested assistance from Emergency Services after my automobile was taken. The operator informed me that she could only find my car if I was actually in it. It is understandable why auto thieves favor BMW so much. BMW supports the theft of these vehicles.

How long does it take for updates to appear on BMW ConnectedDrive?

All automobiles equipped with the BMW Operating Systems 7 and 8 qualify. Over 20 different BMW models total.

* Depending on the country, the vehicle’s model, its equipment, and its condition, different upgrades may have different requirements.

The hardware that is installed in your car determines whether it can receive the BMW Remote Software Upgrade. This is possible in almost all vehicles running BMW Operating Systems 7 and 8. If your car is one of them, you can quickly and easily find out. To accomplish this, choose “My Vehicle” > “Settings” > “General Settings” > “Remote Software Upgrade” from the vehicle’s menu. Use this feature if “Remote Software Upgrade” is shown.

Your BMW will always be up to date thanks to this free software update. A BMW remote software upgrade may come with new functions, functional upgrades, and quality improvements. Depending on the country, the type of vehicle, its equipment, and its state, the material may change.

You will receive a push notification as soon as new software for your BMW becomes available via the Control Display in your car or the My BMW app on your smartphone, if you have it installed. You may access the upgrade in the app or on your BMW to see what information is being updated or new features are being introduced. Make sure your car is securely parked and won’t be utilized for the next 20 minutes before the upgrading begins. Installing the upgrade is as simple as following the directions on the Control Display.

You have two options for downloading the latest software with the BMW Remote Software Upgrade: either through the My BMW app or automatically while you’re driving directly through your vehicle SIM. You will be asked to confirm the installation of the new software and to launch it after the download is finished.

The entire installation and upgrade process only takes about 20 minutes once the download is complete (length depending on your internet connection or network coverage while driving). Your vehicle is not operational during the installation. Before your subsequent journey, you will be alerted that the upgrade was successfully installed. You can now go back and view the upgrade’s contents if you like.

Due to hardware limitations, the BMW Remote Software Upgrade is factory installed; a subsequent purchase is not feasible.

How can my BMW iDrive be updated?

Download any updates that are accessible on a USB drive. Place the USB drive into a USB port on your car. Select “Settings” from the menu on your iDrive device. Follow the instructions that appear on the screen after clicking “Software Update.”

Cost of renewing BMW Connected Drive

My ConnectedDrive service would shortly expire, I was informed. I believe it came free with the purchase of a car for three years. After that, you must pay $199 per year for safety and $398 per year for convenience and safety.

Regards, folks. I contacted, and it seems that renewing ConnectedDrive and Traffic Updates will each cost $50 USD.

I intended to get updated navigation maps, but I don’t believe 2015 models can download updates wirelessly. As a result, I’ll probably need to visit the dealer to receive those.

Your dealer will bill you $250 to update your navigational systems. Use one of the forum’s remote coders. It probably costs around $50.

Does this subscription allow you to remotely track, lock, unlock, and siren your car using the ConnectedDrive app?

With car ownership, those are provided without charge. After the first three years, which are free with auto ownership, you must pay an additional $50 per year if you want Live Traffic and Apps.

BMW iDrive: Is it down?

We regret that, as of February 2022, ConnectedDrive services will no longer be supported for your vehicle, but we do hope that you will take use of the free ConnectedDrive services in the interim. Using your iDrive controller, go to “BMW Assist”, “ConnectedDrive” or “Apps” depending on the Model Year and Make of your car.

How can I tell what model of BMW iDrive I have?

The iDrive system’s navigation is a crucial component that makes getting from A to B simple. But since roads and sites of interest constantly change, it’s critical to maintain your BMW’s GPS maps updated if you want to get the most out of your iDrive.

Many of the most recent BMW models include over-the-air (OTA) map updates, which use the vehicle’s integrated SIM card to automatically download the most recent map data. The procedure in these automobiles is comparable to updating your smartphone to the most recent iOS or Android version; all you have to do is restart your car after your iDrive has downloaded the data.

For vehicles that do not allow OTA updates, a manual upgrade is necessary. Previously, updating BMW navigation maps required changing a DVD holding the map data. More newer vehicles include built-in hard drives that hold the data, allowing you to update your map by overwriting the hard drive’s contents. You can accomplish this with BMW by connecting a USB stick with the updated map data to the USB port in your vehicle.

It’s a good idea to determine which map version you need, which relies on your iDrive system, before purchasing a new BMW map. Use the settings menu when your iDrive navigation is open to navigate to “Navigation system version,” where you can see the region, version, and year of your current GPS data.

How can I tell if the software in my BMW is current?

The best way to see it is to glance at the bottom of your windshield from outside the car; it is typically printed into the driver’s side of the dashboard. If there are any updates, enter your VIN here. Download any updates that are accessible on a USB drive. To transfer the updates to your BMW, insert the USB drive into the BMW’s USB port.