1 star
Roadside assistance from BMW was a terrible experience. It took more than two hours for roadside assistance to arrive for a flat (blown out) tire. Instead of easily changing the tire, as is the case with other automobile brands, they had to tow the vehicle to the shop. They hauled the car to the wrong dealership, which was very far from my location, despite verbal and written confirmation. The car was then towed back to my house the next day. I was horrified to discover that the automobile had the same flat tire when it returned. (Even though the engine oil had been changed, the flat tire hadn’t been replaced.) I had to then call a different roadside help company to come and tow my car to the adjacent dealership once more. My automobile was still not fixed after four days. I waited on hold for 30 minutes when I contacted the roadside assistance number to speak with the supervisor in order to obtain some clarification. After that, I was told that the supervisor was busy and would call me back shortly. Even now, two months later, my supervisor has not called me back. After 5 days, I eventually received my car back with the tire replaced, but the concept of being without a car for 5 days due to a flat tire and poor communication was not what I had anticipated from a luxury brand like ****. I’ve already started looking for a new car for the near future, and since *** hasn’t gotten in touch with me to fix the problem, I’m publishing this review on trustworthy auto review websites.
In This Article...
Does BMW Roadside Assistance cover my car?
BMW Roadside Assistance is accessible for four years following the day your new BMW was first put into service, or up to six years in the case of a Certified Pre-Owned BMW. There are no mileage restrictions or additional fees for you.
The Consumer Identification Sheet that your BMW Center provided at the time of sale contains a complete description of the program.
Exceptionally poor service!
Calls are often forwarded to postal boxes, where it takes a very long time to reach anyone. Staff members struggle to make judgments and frequently keep you waiting. My automobile is being fixed by a BMW dealer, thus I have to go two weeks without a car. I’ve been without a car for weeks since BMW won’t extend the lease on the car. Although I had RACQ full coverage, I went with BMW in the belief that they would perform more effectively. Absolutely shameful.
Need roadside assistance really?
You would rather have roadside help and not need it than need it and not have it. If your automobile decides to break down while you’re travelling, having roadside help can rescue the day. Even while you may wish you never needed it, having the knowledge that it was available can help you rest easy. Consider finding yourself or your family stuck in an unfamiliar location at night. You can get back on the road with the help of roadside assistance. The following are some advantages of using roadside assistance:
- A safety net will prevent you from becoming lost on the side of the road.
- discounts or savings on services
- assist with a mechanical problem
- if the strategy includes other drivers, peace of mind for the other drivers
both for aid while driving and assistance with the route planning.
Having tire trouble? Fuel run out? Require a tow? With BMW Roadside Assistance, you can be sure that you can always turn to us no matter what occurs while you’re driving.
BMW Roadside Assistance provides exceptional roadside assistance without any mileage restrictions, at no additional cost*, around-the-clock, every day of the year. You are protected in all 50 states, Canada, and Puerto Rico. If someone else is driving your BMW, you are still protected.
We can offer route advice for the ideal journey on your upcoming road trip in addition to emergency roadside assistance. If your trip is unexpectedly cut short, we can even assist with arranging alternative transportation and hotel accommodations.
You get access to free BMW Roadside Assistance for the first four years after the vehicle’s original in-service date, without mileage limitations. After taking delivery, BMW of North America, LLC would have sent you your Service and Warranty Booklet, which contains all the information.
If you own a Certified Pre-Owned BMW, you have unlimited mileage coverage for six years after the vehicle was first put into service. Your Consumer Information Statement, which was given to you by your local BMW store at the time of delivery, has all the information you need.
BMW Roadside Assistance can be reached directly at 800-332-4BMW for covered assistance in the case of a breakdown (800-332-4269).
Is BMW’s roadside assistance free?
For the first three years of ownership, Roadside Assistance is included with every new BMW, giving you peace of mind in case of any unforeseen circumstances.
Roadside Assistance is included for at least 12 months on all eligible secondhand BMW vehicles.
If you need assistance, our knowledgeable, multilingual staff is available to serve you 365 days a year, around the clock. To help you get back on the road as soon as possible, they’ll first try to assist you over the phone.
When a car is immobilized, we’ll set up assistance. “Immobilized” refers to a vehicle that has experienced an electrical or mechanical failure, a vehicle accident, a key loss, a fueling error, fire damage or destruction, theft, or vandalism.
You will have the choice to purchase a BMW Insured Roadside Assistance coverage, giving you continuing peace of mind, when the three year protection expires.
Installing BMW roadside assistance: What should I do?
In the video below, BMW How-To demonstrates how BMW Roadside support may help you when your car breaks down or develops a technical issue. You have two options for calling roadside assistance in the event of a breakdown: straight from the warning message or through the assistance menu on the Central Information Display. As an alternative, you can call roadside assistance by phone or use the My BMW app if you are, say, outside the car. You need an active BMW ID with a connected vehicle in the app in order to use Roadside Assistance calls in the My BMW app. Open the “Call Roadside Assistance” option in the My BMW app. Accept “Share Vehicle Data” to send the call’s current location and any vehicle data. In this manner, BMW service can assist you more quickly and effectively. Choose “Call” in the pop-up menu to connect to the BMW Service call center. Your vehicle can be remotely diagnosed using the vehicle data and your description of the problem. Either a service car will be sent to your place to assist you or the issue with your vehicle can be fixed remotely. You can monitor the progress of your Roadside Assistance Request in the My BMW App. If a service vehicle is sent out, its anticipated arrival time is shown. You can follow the service vehicle’s progress by clicking the map in the Request Status.
Additionally, you can see information on the service truck. Your car’s breakdown or technical issue will be examined by a mechanic when the service truck shows up. In the My BMW app, you receive a confirmation after the service has been completed.
Can BMW Assist find my vehicle?
Does BMW Aid in Following My Car? If necessary, it is able. For instance, the BMW Assist will send emergency services to your location in the event of an accident to provide you with the assistance you require.
What does BMW Assist cost?
You may rely on BMW AssistTM to assist you with your busy life by purchasing the optional Convenience Plan for $199 per year of service, which is accessible to all Safety Plan subscribers.
How is BMW Assist put to use?
The BMW Assist system comes with a phone of its own. It has an external antenna connected to it so that it can provide better reception and transmission capabilities. In order to facilitate communication between your BMW and our BMW Assist Response Center, BMW offers cellular service across the USA and Canada. Your system broadcasts your location and other vehicle information at the push of a button. You then communicate hands-free with a qualified response professional who orders the dispatch of the necessary services. After a serious hit, the BMW Assist system is programmed to instantly place a call.
Your automobile is tracked by the BMW app?
On a busy Friday afternoon, a shopping mall parking lot is a real driver’s nightmare. It’s not hard to lose track of your automobile when they’re packed in like sardines. Thankfully, the My BMW remote app can locate your vehicle for you!
The My BMW remote app uses the GPS location of the car to find it without you having to be close to it and provides driving instructions to your BMW.
Has BMW installed a tracking system?
Keep track of the status of the charging process, tire pressure, fuel, and battery levels, among other things. Using Remote Services, you may also lock, unlock, and locate your car.
My BMW App helps you find parking, discover POIs, send your destination directly to your BMW, and even check the range of your electrified vehicle.
Right from your phone, manage your BMW Financial Services account. Make payments, receive reminders to make payments, and more.
How can I turn on BMW Assist?
- On the dashboard, click “Activate Remote Services.” If this button isn’t visible, you can access it by going to Settings > Set up services > Activate Remote Services.
- Choose a vehicle.
- Put in the security code BMW texted or emailed you.
Are BMW keys GPS equipped?
When Manfred Goth inserted the BMW key fob into the Abrites decoder, a large amount of information—including the vehicle identification number, mileage, fuel level, and most recent driving time—was almost immediately read out. GPS data is also stored on newer keys.
Which network is used by BMW?
The vehicle’s audio and communication systems include BMW Assist. It uses either its own GPS equipment or the navigation system, if one is available. Data transmission and voice communication for the first BMW Assist system used the AMPS cellular network. Currently, GSM technology is used to operate BMW Assist devices.
The back-end system that receives and analyzes the data communicates with the car via the cellular network. Transmissions include both voice and data (through SMS or GPRS). Depending on the program, the data may be forwarded to a call center or shown online.
How much is the BMW warranty?
The New BMW Limited Warranty Covers What? You are covered against manufacturing-related flaws in materials or workmanship when you buy a new car from BMW. This warranty period lasts for four years or 50,000 miles, whichever comes first, and it begins on the day the new car is sold.
When does BMW ConnectedDrive end?
Select automobiles will no longer be supported for ConnectedDrive services starting in February 2022 due to cellular carriers’ phase-out of the 3G network.
How can I find my BMW that was stolen?
With the help of the VIN number, you can track down and recover your stolen car.
The automotive industry uses a vehicle identification number (VIN), which is a special code, to identify certain motor vehicles, towing vehicles, motorcycles, scooters, mopeds, etc. With the vehicle identifying number, you can track a stolen car online.
In addition to assisting you in determining whether your automobile has been stolen, the VIN is crucial in tracking down and recovering your stolen vehicle.
Step-by-Step Guide for Finding & Locating Your Stolen Car Using the VIN
- Purchase a vehicle history report at AutoCheck. The report will cost in the range of $30 and $40.
- On the vehicle history report search screen, enter your VIN and credit card information. You will see a timeline of the locations where your car was titled, registered, and serviced. The most recent location of your stolen car should match the last known registration or servicing. So, if your automobile is stolen, you can focus the search area and get your car back quickly.