BMW Roadside Assistance is accessible for four years following the day your new BMW was first put into service, or up to six years in the case of a Certified Pre-Owned BMW. There are no mileage restrictions or additional fees for you.
The Consumer Identification Sheet that your BMW Center provided at the time of sale contains a complete description of the program.
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FAQ
For four years following the purchase of a new model and six years following the purchase of a certified pre-owned model, BMW offers free, round-the-clock roadside support. You’ll all be covered by their insurance even if someone else was operating your car! A
Imagine this: You are driving your Beamer at a late hour when you unexpectedly blow a tire. You’re lost, under pressure, and possibly beginning to feel a bit anxious. The warranty program offered by BMW includes roadside assistance precisely for this reason. A
BMW Roadside Assistance is designed to tackle crises head-on, from flat tires to tows and a host of issues in between.
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both for aid while driving and assistance with the route planning.
Having tire trouble? Fuel run out? Require a tow? With BMW Roadside Assistance, you can be sure that you can always turn to us no matter what happens while you’re driving.
BMW Roadside Assistance provides exceptional roadside assistance without any mileage restrictions, at no additional cost*, around-the-clock, every day of the year. You are protected in all 50 states, Canada, and Puerto Rico. If someone else is driving your BMW, you are still protected.
We can offer route advice for the ideal journey on your upcoming road trip in addition to emergency roadside assistance. If your trip is unexpectedly cut short, we can even assist with arranging alternative transportation and hotel accommodations.
You get access to free BMW Roadside Assistance for the first four years after the vehicle’s original in-service date, without mileage limitations. After taking delivery, BMW of North America, LLC would have sent you your Service and Warranty Booklet, which contains all the information.
If you own a Certified Pre-Owned BMW, you have unlimited mileage coverage for six years after the vehicle was first put into service. Your Consumer Information Statement, which was given to you by your local BMW store at the time of delivery, has all the information you need.
BMW Roadside Assistance can be reached directly at 800-332-4BMW for covered assistance in the case of a breakdown (800-332-4269).
How long do you have access to BMW Assist?
For the first three years of ownership, Roadside Assistance is included with every new BMW, giving you peace of mind in case of any unforeseen circumstances.
Roadside Assistance is included for at least 12 months on all eligible secondhand BMW vehicles.
If you need assistance, our knowledgeable, multilingual staff is available to serve you 365 days a year, around the clock. To help you get back on the road as soon as possible, they’ll first try to assist you over the phone.
When a car is immobilized, we’ll set up assistance. “Immobilized” refers to a vehicle that has experienced an electrical or mechanical failure, a vehicle accident, a key loss, a fueling error, fire damage or destruction, theft, or vandalism.
You will have the choice to purchase a BMW Insured Roadside Assistance coverage, giving you continuing peace of mind, when the three year protection expires.
Installing BMW roadside assistance: What should I do?
In the video below, BMW How-To demonstrates how BMW Roadside support may help you when your car breaks down or develops a technical issue. You have two options for calling roadside assistance in the event of a breakdown: straight from the warning message or through the assistance menu on the Central Information Display. As an alternative, you can call roadside assistance by phone or use the My BMW app if you are, say, outside the car. You need an active BMW ID with a connected vehicle in the app in order to use Roadside Assistance calls in the My BMW app. Open the “Call Roadside Assistance” option in the My BMW app. Accept “Share Vehicle Data” to send the call’s current location and any vehicle data. In this manner, BMW service can assist you more quickly and effectively. Choose “Call” in the pop-up menu to connect to the BMW Service call center. Your vehicle can be remotely diagnosed using the vehicle data and your description of the problem. Either a service car will be sent to your place to assist you or the issue with your vehicle can be fixed remotely. You can monitor the progress of your Roadside Assistance Request in the My BMW App. If a service vehicle is sent out, its anticipated arrival time is shown. You can follow the service vehicle’s progress by clicking the map in the Request Status.
Additionally, you can see information on the service truck. Your car’s breakdown or technical issue will be examined by a mechanic when the service truck shows up. In the My BMW app, you receive a confirmation after the service has been completed.
Can BMW Assist find my vehicle?
Does BMW Aid in Following My Car? If necessary, it is able. For instance, the BMW Assist will send emergency services to your location in the event of an accident to provide you with the assistance you require.
How much is a subscription to BMW Assist?
You may rely on BMW AssistTM to assist you with your busy life by purchasing the optional Convenience Plan for $199 per year of service, which is accessible to all Safety Plan subscribers.
How does the BMW car locator operate?
BMW Find My Car Thankfully, the My BMW remote app can locate your vehicle for you! The My BMW Remote app uses the GPS location of the vehicle to find your car while you are far away and provides driving instructions to your BMW.
Is the price of BMW ConnectedDrive worth it?
What benefit does connectedDrive provide that I don’t already receive through Apple Car Play, which I use in my car for GPS, music, etc.?
I’m curious about your experience with it and whether you believe it’s worth renewing.
I paid $150 for the L package and am also from Australia. In my X3, I also have CarPlay. After using both for some time, I would advise against spending additional money on ConnectedDrive. You do have access to features like traffic updates, online tools, updated maps, remote supervision, and—most importantly—navigational guidance in HUD. You might wish to purchase that package if you consider any of those to be important. But I’ve found that Apple Maps, Google Maps, and Waze are all better at routing than the built-in maps now that I commute every day during rush hour, when better navigation routing can be useful. In terms of aesthetics, voice guidance, and HUD integration, I still prefer the built-in maps the best, but the routing is simply ineffective. I have recently stopped using BMW maps totally. CarPlay’s calling interface, which fills the full screen, is its only drawback. BMW has made many good interface choices, but sadly, a connection to navigation routing is not one of them. If only the routing was on pace with other major providers, I would love to use BMW maps and would gladly pay for them.
What’s the process for a BMW emergency call?
Every second matters in a motorcycle collision. BMW Motorrad has developed the “intelligent emergency call” (ECALL) optional attachment so that individuals in need can receive aid right away. In the event of an accident, the “intelligent emergency call” automatically calls the BMW call center to begin the chain of rescue as soon as possible and, if feasible, to make the first contact with the victim. The mechanism can additionally be manually triggered. It has been demonstrated that using ECALL systems like these makes it possible for the emergency services to get to the scene of the accident more quickly.
Instead of only connecting the driver with the neighborhood rescue coordination center, the “intelligent emergency call” delivers the vehicle’s coordinates directly to the call center through both automatic and manual activation. This information allows for the location of the accident as well as the direction of travel, enabling the emergency services to rapidly reach even remote locations. This is a breakthrough for the motorcycle business.
After being informed, the call center makes an effort to reach the victim. The rescue chain can be started without the caller providing any more information. As distinctive as a BMW: The client uses the victim’s preferred language to communicate with and help them. As a result, initial, crucial queries can be answered even before the emergency services are called.
Sensors on the motorbike convey the results of the impact and the motorcycle’s condition so that accidents may be accurately identified and distinguished from ordinary motorcycle driving scenarios. Through the indicator on the electronic instrument cluster and the acoustic signal, the driver can determine whether an emergency call has been initiated. Since a speaker and microphone are mounted on the right handlebar of the vehicle, a communication device inside the helmet is not required to make verbal contact with the call center.
Does BMW have a tracking device?
Keep track of the status of the charging process, tire pressure, fuel, and battery levels, among other things. Using Remote Services, you may also lock, unlock, and locate your car.
My BMW App helps you find parking, discover POIs, send your destination directly to your BMW, and even check the range of your electrified vehicle.
Right from your phone, manage your BMW Financial Services account. Make payments, receive reminders to make payments, and more.
How does BMW accident support work?
For the BMW and Mini brands in the UK, BMW has announced a new Accident Support service that will provide customers who have been in an accident with assistance and guidance as they go through the vehicle recovery and repair periods.
The service, a first for the industry, uses sophisticated on-board software on select BMW vehicles to determine whether an accident has taken place in which the airbags have not been deployed. A notification will then be delivered to the dashboard display of the vehicle. The vehicle will promptly contact emergency services if the airbags have been activated thanks to the Emergency Call feature that is built into the vehicle.
The link to upload pictures of the damage will be sent to the drivers. BMW will dispatch for the vehicle to be recovered right away if the damage is severe enough to need it to be taken off the road. In cases of incidents when no one was at fault, the service will also handle the entire insurance claim.
Users of the service will have access to an online portal where they may schedule a repair at a body shop that has been approved and monitor the status of their insurance claim and repair.
But it’s not just for the most recent models; drivers of earlier vehicles can also contact BMW and MINI Accident Support by calling a 24-hour hotline at 0344 335 0284.
Can a stolen BMW be tracked?
If you or any other passengers in your car request BMW Assist services, if your airbag deploys or you experience a severe rear impact, if your car is fitted with stolen vehicle recovery technology, or if you report your car stolen, we may also record, monitor, or track your vehicle’s location or other information.
Is BMW SOS a paid service?
BMW Assist is a telematic roadside support service comparable to GM’s OnStar or Mercedes-Benz mbrace that is offered by BMW. What’s even better is that most BMWs come with it for free.