BMW Roadside Assistance is accessible for four years following the day your new BMW was first put into service, or up to six years in the case of a Certified Pre-Owned BMW. There are no mileage restrictions or additional fees for you.
The Consumer Identification Sheet that your BMW Center provided at the time of sale contains a complete description of the program.
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FAQ
For four years following the purchase of a new model and six years following the purchase of a certified pre-owned model, BMW offers free, round-the-clock roadside support. You’ll all be covered by their insurance even if someone else was operating your car! A
Imagine this: You are driving your Beamer at a late hour when you unexpectedly blow a tire. You’re lost, under pressure, and possibly beginning to feel a bit anxious. The warranty program offered by BMW includes roadside assistance precisely for this reason. A
BMW Roadside Assistance is designed to tackle crises head-on, from flat tires to tows and a host of issues in between.
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both for aid while driving and assistance with the route planning.
Having tire trouble? Fuel run out? Require a tow? With BMW Roadside Assistance, you can be sure that you can always turn to us no matter what occurs while you’re driving.
BMW Roadside Assistance provides exceptional roadside assistance without any mileage restrictions, at no additional cost*, around-the-clock, every day of the year. You are protected in all 50 states, Canada, and Puerto Rico. If someone else is driving your BMW, you are still protected.
We can offer route advice for the ideal journey on your upcoming road trip in addition to emergency roadside assistance. If your trip is unexpectedly cut short, we can even assist with arranging alternative transportation and hotel accommodations.
You get access to free BMW Roadside Assistance for the first four years after the vehicle’s original in-service date, without mileage limitations. After taking delivery, BMW of North America, LLC would have sent you your Service and Warranty Booklet, which contains all the information.
If you own a Certified Pre-Owned BMW, you have unlimited mileage coverage for six years after the vehicle was first put into service. Your Consumer Information Statement, which was given to you by your local BMW store at the time of delivery, has all the information you need.
BMW Roadside Assistance can be reached directly at 800-332-4BMW for covered assistance in the case of a breakdown.
SERPRESULT
The rights you have under the BMW New Vehicle Warranty are unaffected by the BMW Roadside Assistance Program, which is not a warranty.
For the first four years following the first in-service date of your car, BMW Roadside Assistance is offered.
Lock-out services, flat-tire changes, jump-starts for batteries, fuel or other operating fluid delivery, and towing to the closest BMW dealership are all available.
Can BMW Assist start the vehicle?
With the BMW Display Key and the BMW Connected App, you may remotely start your car. After turning on automatic engine starting in your driver assistance settings, you can easily maintain the interior temperature of your BMW by pressing a button.
What does BMW Assist cost?
You may rely on BMW AssistTM to assist you with your busy life by purchasing the optional Convenience Plan for $199 per year of service, which is accessible to all Safety Plan subscribers.
What does BMW Assist include?
BMW provides a telematic roadside assistance service under the name BMW Assist (also known as MINI Assist). As both GM’s OnStar and Mercedes-Benz mbrace employ the cellular network and Global Positioning telemetry to locate or steer the vehicle, BMW Assist is comparable to both services. Turn-by-turn directions, remote unlocking, car diagnostics, airbag deployment notification, theft recovery, towing or flat tire repair are among services that BMW Assist may offer. In the majority of brand-new BMWs, the servicing is free. It can be bought at a yearly price once it expires. BMW assist is now undergoing a “technical upgrade” in the US as of March 2016, and renewals for MY2013 and earlier vehicles are not being processed. BMW hasn’t given a completion date estimate. The benefits of the Safety or Convenience plans are no longer available to those whose memberships have expired. Members who have active service as of December 31, 2016, will be given the option of either a hardware retrofit to continue service or $200 in compensation for losing service. A certain demographic was excluded from safety and security measures since BMW did not permit renewal for them between March and December 2016.
How can I turn on BMW Assist?
- On the dashboard, click “Activate Remote Services.” If this button isn’t visible, you can access it by going to Settings > Set up services > Activate Remote Services.
- Choose a vehicle.
- Put in the security code BMW texted or emailed you.
How does BMW accident support work?
For the BMW and Mini brands in the UK, BMW has introduced a new Accident Support service that will provide customers who have been in an accident with aid and guidance as they go through the vehicle recovery and repair periods.
The service, a first for the industry, uses sophisticated on-board software on select BMW vehicles to determine whether an accident has taken place in which the airbags have not been deployed. A notification will then be delivered to the dashboard display of the vehicle. The vehicle will promptly contact emergency services if the airbags have been activated thanks to the Emergency Call feature that is built into the vehicle.
The link to upload pictures of the damage will be sent to the drivers. BMW will dispatch for the vehicle to be recovered right away if the damage is severe enough to need it to be taken off the road. In cases of incidents when no one was at fault, the service will also handle the entire insurance claim.
Users of the service will have access to an online portal where they may schedule a repair at a body shop that has been approved and monitor the status of their insurance claim and repair.
But it’s not just for the most recent models; drivers of earlier vehicles can also contact BMW and MINI Accident Support by calling a 24-hour hotline at 0344 335 0284.
BMW Active Pedestrian Safety: What is it?
This is where so-called active safety functions, like the pedestrian detection feature or the rear-end collision warning and city braking function, come into action. When pedestrians are found, drivers are alerted. The vehicle automatically applies the brakes if the driver doesn’t act right away.
Can a stolen BMW be tracked?
If you or any other passengers in your car request BMW Assist services, if your airbag deploys or you experience a severe rear impact, if your car is fitted with stolen vehicle recovery technology, or if you report your car stolen, we may also record, monitor, or track your vehicle’s location or other information.
What’s the process for a BMW emergency call?
Every second matters in a motorcycle collision. BMW Motorrad has developed the “intelligent emergency call” (ECALL) optional attachment so that individuals in need can receive aid right away. In the event of an accident, the “intelligent emergency call” automatically calls the BMW call center to begin the chain of rescue as soon as possible and, if feasible, to make the first contact with the victim. The mechanism can additionally be manually triggered. It has been demonstrated that using ECALL systems like this makes it possible for the emergency services to get to the scene of the accident more rapidly.
Instead of only connecting the driver with the neighborhood rescue coordination center, the “intelligent emergency call” delivers the vehicle’s coordinates directly to the call center through both automatic and manual activation. This information allows for the location of the accident as well as the direction of travel, enabling the emergency services to rapidly reach even remote locations. This is a breakthrough for the motorcycle business.
After being informed, the call center makes an effort to reach the victim. The rescue chain can be started without the caller providing any more information. As distinctive as a BMW: The client uses the victim’s preferred language to communicate with and help them. As a result, initial, crucial queries can be answered even before the emergency services are called.
Sensors on the motorbike convey the results of the impact and the motorcycle’s condition so that accidents may be accurately identified and distinguished from ordinary motorcycle driving scenarios. Through the indicator on the electronic instrument cluster and the acoustic signal, the driver can determine whether an emergency call has been initiated. Since a speaker and microphone are mounted on the right handlebar of the vehicle, a communication device inside the helmet is not required to make verbal contact with the call center.
Does the BMW app have a fee?
The My BMW app is available for free download from the Apple App Store or Google Play Store and works with both iOS and Android devices. It serves as a new, universal interface with the car, giving information on the status of the vehicle whenever needed.
What exactly is BMW ConnectedDrive?
You may use your Apple or Android smartphone, smartwatch, or even an Amazon Echo to control the BMW ConnectedDrive software. You can use it to plan your schedule, remember appointments, or schedule destinations before getting in your car.
With the help of BMW Connected, your smartphone effectively functions as a digital key to unlock and lock your BMW. Similar to a remote control, you can use it to lock doors, activate the climate control, or flash your headlights.
BMW Active Guard: What is it?
Our selection of BMW vehicles includes a technology called Active Guard. By keeping an eye out for potential dangers, Active Guard helps drivers make quick decisions. To reduce stopping distances in an emergency, it preconditions the vehicle brakes and, in some cases (subject to speed, distance, and hazard characteristics), applies them.
Speak with your preferred BMW Approved Retailer to learn more about Active Guard and the models for which it is an option.
Please be aware that it is still the individual driver’s responsibility to respond to the traffic situation.
Can I use my phone to start my BMW?
With the BMW Digital Key and BMW Digital Key Plus, go keyless. The key fob for your car can be replaced with an iPhone, Google Pixel, or Samsung Galaxy smartphone that is compatible. To lock and unlock, simply touch it to the driver-side door handle. To start the engine, place your device in the wireless charging tray.
How long is BMW breakdown coverage good for?
All new BMW’s benefit from Roadside Assistance cover in the first three years of ownership to offer you peace of mind for any of those unanticipated incidents.
Roadside Assistance is included for at least 12 months on all eligible secondhand BMW vehicles.
If you need assistance, our knowledgeable, multilingual staff is available to serve you 365 days a year, around the clock. To help you get back on the road as soon as possible, they’ll first try to assist you over the phone.
When a car is immobilized, we’ll set up assistance. “Immobilized” refers to a vehicle that has experienced an electrical or mechanical failure, a vehicle accident, a key loss, a fueling error, fire damage or destruction, theft, or vandalism.
You will have the choice to purchase a BMW Insured Roadside Assistance coverage, giving you continuing peace of mind, when the three year protection expires.