Customers can use the free shuttle service provided by Passport BMW to get around the parking lot or to the METRO station.
For your convenience, we offer BMW loaner cars for the duration that it takes to service or repair your BMW, but not when the work is required as a consequence of an accident.
Only the owner/lessee (or spouse) of the BMW that has been serviced or repaired is eligible to receive a loaner car; the owner must be at least 21 years old.
A valid driver’s license, proof of insurance coverage, and a major credit card2 to pay for any unforeseen expenses are all necessary for Passport BMW.
2 A $500 hold must be put on a debit card in place of a credit card.
You are in charge of:
- any harm sustained while in your custody or care. Prior to leaving the dealership, don’t forget to inspect the BMW loaner with our salesperson. The agreement should make notice of any existing damage. (Loaners are again examined when they are returned.)
- using fuel If the gasoline level is not replenished to the same level as when the car was picked up, a refueling fee of $5.99 per gallon will be applied.
- All parking, traffic, and toll infractions. Please bring your EASY-PASS with you. Any fines or penalties we pay and re-bill to you will be subject to an administrative fee of $35.
- While we adore pets, they are sadly not allowed in the loaner cars because they are NON-SMOKING vehicles. If these limitations are broken, a $250 detailing fee is charged.
- The daily mileage allowance for our loaner cars is 100 miles; any excess miles will be charged at a 25 cent per mile rate.
Loaners must be returned by 9:00 am the following morning after being notified (via phone call, text message, or email) that your BMW is prepared for pick-up at Passport BMW. If the item is not returned on time, rental fees of $19.95 per hour or $99.95 per day plus tax will be incurred. (This also applies to borrowed automobiles held over the weekend and on holidays.)
I appreciate your patience and co-operation. The prompt return of our loaner automobiles is necessary for us to successfully serve you and other clients.
Comments Off on Need Service for a BMW? Passport For the duration of the maintenance or repair work on your BMW, BMW will give you a loaner vehicle.
In This Article...
Is BMW SOS a paid service?
BMW Roadside Assistance is accessible for four years following the day your new BMW was first put into service, or up to six years in the case of a Certified Pre-Owned BMW. There are no mileage restrictions or additional fees for you.
The Consumer Identification Sheet that your BMW Center provided at the time of sale contains a complete description of the program.
Do you get a courtesy car from BMW?
The staff at our dealership carefully chooses new BMW models from our stock to act as courtesy cars. When customers send off their cars for routine maintenance or service, we lend them to them. This means they typically have relatively low mileage and give you a capable and enjoyable ride.
What does BMW Assist cost?
You may rely on BMW AssistTM to assist you with your busy life by purchasing the optional Convenience Plan for $199 per year of service, which is accessible to all Safety Plan subscribers.
In a car dealership, what does the term “loaner” mean?
A Loaner Car: What Is It? Customers at service centers use loaner automobiles from dealers as courtesy cars before the dealers put them up for sale at a reduced price.
Is a loaner vehicle regarded as new?
Since loaner vehicles are neither new nor used, they are eligible for both new car and used car incentives and programs. A loaner vehicle can be leased just like a brand-new vehicle! Your lease mileage does not include the miles of the vehicle. A loaner automobile is available for a significant discount. Since they can be sold as new, loaner cars even qualify for very low interest rates like 0% financing (where provided). The greatest purchasing freedom and cost reductions are provided by loaner autos.
Dealers sell loaner automobiles for what reason?
Dealerships frequently use loaner vehicles for test drives or for customers to use while their own vehicle is being repaired. Frequently, they arrive completely new.
What distinguishes a loaner vehicle from a rental vehicle?
A loaner automobile is often a car that is provided to you without charge while your primary vehicle is being repaired or maintained. You pay for a rental automobile whether or not your own vehicle is being repaired or maintained. Cars that are lent out and cars that are charged to your credit card, like rental cars from a company, have striking parallels and distinctions.
The majority of vehicle lenders won’t bind you with mountains of paperwork and offers of extra insurance. So there is a clear distinction between someone who rents cars for a living and someone who lets you use their car.
And the reason for this is because if a renter doesn’t use caution before renting, a rental car agreement may force them to spend large sums of money out of pocket or risk having their credit damaged. With loaner automobiles, the focus is primarily on the person who lent the car and their obligations to refrain from lending their vehicle to a miscreant or someone who is mentally ill. In any deal that fails, there may be winners and losers on both sides.
The terms “loan car” and “rental car” are typically defined as follows:
- A loaner automobile is typically a passenger vehicle that is given to a customer without charge for a specific reason, such as when your car is being repaired and a company allows you use their loaner. But it’s also possible that you crashed your automobile or that it’s being repaired. Thus, your parent(s) or friend(s) allow you to use their own vehicle to complete a certain duty, such as driving to work.
- A rental car is a vehicle that you purchase through a rather one-sided contractual agreement that binds you with a credit card and a security deposit and holds you responsible for a number of obligations. From a legal standpoint, if you prefer, it is comparable to a loaner automobile on steroids, as will be discussed in more detail below. The rental car company will benefit from this form of deal.
What’s the process for a BMW emergency call?
Every second matters in a motorcycle collision. BMW Motorrad has developed the “intelligent emergency call” (ECALL) optional attachment so that individuals in need can receive aid right away. In the event of an accident, the “intelligent emergency call” automatically calls the BMW call center to begin the chain of rescue as soon as possible and, if feasible, to make the first contact with the victim. The mechanism can additionally be manually triggered. It has been demonstrated that using ECALL systems like this makes it possible for the emergency services to get to the scene of the accident more rapidly.
Instead of only connecting the driver with the neighborhood rescue coordination center, the “intelligent emergency call” delivers the vehicle’s coordinates directly to the call center through both automatic and manual activation. This information allows for the location of the accident as well as the direction of travel, enabling the emergency services to rapidly reach even remote locations. This is a breakthrough for the motorcycle business.
After being informed, the call center makes an effort to reach the victim. The rescue chain can be started without the caller providing any more information. As distinctive as a BMW: The client uses the victim’s preferred language to communicate with and help them. As a result, initial, crucial queries can be answered even before the emergency services are called.
Sensors on the motorbike convey the results of the impact and the motorcycle’s condition so that accidents may be accurately identified and distinguished from ordinary motorcycle driving scenarios. Through the indicator on the electronic instrument cluster and the acoustic signal, the driver can determine whether an emergency call has been initiated. Since a speaker and microphone are mounted on the right handlebar of the vehicle, a communication device inside the helmet is not required to make verbal contact with the call center.
What is meant by courteous loaner?
Patrick Cars Service Courtesy cars are dealer-owned vehicles that are kept on the dealership lot and are only used for business-related activities, such as acting as short-term rentals for customers of the service center whose personal vehicles will be in need of repairs for longer than they can afford.
What occurs when the SOS button in a BMW is pressed?
Your vehicle’s position and other crucial information are sent to the BMW Assist Response Center once you push the SOS button. When necessary or requested, a response specialist will chat with you to arrange dispatch, notify your emergency contacts, and connect you to BMW Roadside Assistance*. There may also be emergency directions available.
BMW Assist Emergency Call uses an accident-proof telephone unit permanently placed in your car to immediately contact the BMW Call Centre in the event that an airbag is deployed. Then, someone with specialized training will get in touch with you and alert the emergency services.
The same link simultaneously transmits information important to the rescue services, such as the danger of injury, the number of passengers, the model, and the color of the car, as well as the location of the vehicle to the nearest metre. You can manually activate the emergency call if you need to call for help for another driver, for example.
If you ever lock yourself out of your BMW, you can get inside using this practical function. Simply dial the toll-free number for BMW Assist, enter your name and password, and a response professional will remotely open the driver’s door of your car for you.
Call the BMW Assist Response Centre after filing a police report if your BMW is ever stolen to remotely activate your BMW Assist system, which will help the police find your car and reclaim it. Even so, this procedure can lower your insurance deductible.
The location and vehicle information are automatically communicated to the BMW Assist Response Centre in the case of an impact, collision, or rollover. The occupant of the car or you will be reached by voice by a response professional. If there is no response, the Response Centre will point the right emergency services in the right direction to the position of the car. In the event that contact is made, the response specialist will function as a comforting presence while another professional manages emergency dispatch.
Do courtesy vehicles cost money?
If you have comprehensive auto insurance, a loaner car ought to be provided to you at no additional cost. The only thing you will need to buy is gas because it will be insured for you to drive.
A courtesy car is not frequently given to individuals with third party auto insurance, but you might be able to pay a modest price to have one sent to you for a brief period of time after an incident.
Does the courtesy car come with the warranty?
It shouldn’t cost you money, yet filing a warranty claim might be troublesome. Making a claim against the manufacturer’s warranty on a new car should be simple and cost-free, and many dealerships will even give you a loaner car while yours is getting fixed.
If you purchased a used automobile from a franchised dealer, the process for filing a warranty claim should be fairly simple. Although you might not get the same degree of service as you would with a new automobile, the process should go smoothly and you might even get a courtesy car.
Depending on the quality of the coverage, filing a claim under a third-party warranty might be either pleasantly straightforward or frustratingly complicated. In either case, you’ll probably need to get the work inspected and quoted for before any repairs are approved; this could lengthen the process and cause annoyance because you might need to make two separate appointments with the garage if the claim takes some time to be accepted.
Some third-party warranty providers will demand that you use an approved garage, which they will pay for directly, assuming there are no problems with the service being done. Other policies permit you to utilize the garage of your choice, but they might not reimburse you until you’ve paid for the repairs. Remember that some plans have a cap on the amount they will pay for labor each hour, as was noted above. You should check this area before you purchase any policy.