Nothing but lies were given by their customer service department on when the replacement transmission would be delivered and when I would receive a check to cover my expenses.
In This Article...
Response from Nissan North America, Inc.
We appreciate you giving Nissan North America a call and giving us the chance to look into Mr. ****’s concerns regarding his car’s spark plug.
According to a review of our files, Mr. **** has not previously approached Consumer Affairs with this request. We would be pleased to look into his complaints in-depth, but aid is not always guaranteed and is given on a case-by-case basis.
We strongly advise Mr. **** to get in touch with Consumer Affairs and open a case by dialing 1-800-647-7261 Option 7 and providing his Vehicle Identification Number (VIN) and current mileage for more help.
Contact
Below are some people I’ve dealt with in Consumer Affairs at the corporate office in Tennessee over the past four years if you are experiencing issues with your Nissan (with the exception of Brad Thacker who will not respond to me). Every time you contact with a problem, they should open a file, so be sure to write down the file number for your records as proof that you’ve filed a complaint with Nissan Corporate. Take very thorough notes of everything they say because, as I’ve seen, Nissan representatives have repeatedly lied to me (see Trust and Accountability for more information; detailed notes, including the date and time you interacted with persons, assist produce a legal record). In order of significance:
Nissan Americas’ Vice President of Total Customer Satisfaction (TCS), Brad Thacker. He is in charge of making sure that all Nissan and Infiniti customers are completely satisfied throughout the Americas region, which includes Canada, the U.S., Mexico, Brazil, and 37 other markets in Latin America and the Caribbean. He is also in charge of Nissan’s Product Safety division. Despite this, Nissan Consumer Affairs claims that his phone number is “internal information” and won’t provide it.
In February 2012, Melvyn Lemus (Service Manager, Universal City Nissan) left me a voicemail stating that Melissa Ortiz had called him. I can infer from this that she handled my case for Nissan’s Arbitration division. Since I haven’t tried to reach her, I can guess that the email shown above belongs to her. However, at this moment, it’s unverified.
According to my personal experience, Mary likes to send out postcards asking if you’re content with Nissan’s service before passing the buck to an assistant, avoiding direct contact with you, and doing little to make sure you’re happy.
I thought I would list some of the contacts for this dealership in case anyone else has issues with them since Universal City Nissan had my former Sentra 12 times in 3 years and never fixed it properly, and so far has refused to refund the service charges for services that never fixed the Sentra. Be sure to read their Yelp reviews (1, 2, 3).
Disclaimer: I am not a lawyer and I do not provide legal advice. You should conduct your own research before acting on any advise or suggestions.
Nissan Corporation:
Welcome to the HissingKitty-sponsored Nissan complaints section. Have you had subpar customer service? We make it simple to online lodge a formal grievance against Nissan. Simply fill out our free form, and your comments will be sent right away for review. Need to speak with Nissan’s corporate headquarters? The following details include the mailing address, contact information, and email address.
Who or what is Nissan North America?
Nissan North America, Inc., with its headquarters in Franklin, Tennessee, is a leader in the area in terms of research and development, exports of vehicles, automotive design and engineering, consumer and corporate financing, sales and marketing, distribution, and production.
How can I file a grievance with Nissan USA?
- Nissan Consumer Affairs can be reached at (800) NISSAN-1 or (800-647-7261) from Monday through Friday:
- Shopper assistance from Nissan. Call (800) NISSAN-3 (or 800-647-7263) from Monday through Friday:
- Commercial Nissan vehicles. Roadside assistance and consumer affairs. Call (877) NIS-NCV1 (or 877-647-6281)
- NMAC’s postal address.
Is Nissan a firm with American ownership?
Nissan Motor Company is a global automaker with its headquarters in Japan. Currently, it ranks only after General Motors, Volkswagen, Toyota, Hyundai, and Ford as the sixth-largest carmaker. Nissan has sold cars under a variety of names, notably the Datsun brand.
The quality of Nissan’s warranty
A limited factory warranty for new Nissan vehicles is valid for 3 years or 36,000 miles, and a powertrain warranty is valid for 5 years or 60,000 miles.
Nissan advises consulting your vehicle’s service manual, but bumper-to-bumper warranties typically cover the majority of repairs required to address material or workmanship flaws.
Almost all brand-new Nissan cars additionally include:
- Coverage of corrosion
- Towing protection
- adjustment protection
The powertrain is covered for 7 years or 100,000 miles in pre-owned Nissan automobiles.
What number of plants does Nissan own?
TWENTY-FIVE PLANT We efficiently manufacture cars at plants rooted in local communities, resulting in high-quality goods that satisfy our customers.
What does the Nissan Limited Warranty cover?
The majority of Nissan automobiles include a Nissan New Vehicle Limited Guarantee, often known as a factory warranty, which covers them for 36 months or 36,000 miles, whichever comes first. Basic, Powertrain, Corrosion, Towing, Adjustment, and Refrigerant Recharge Only coverage are all included in the Nissan New Vehicle Limited Warranty.
How many people work for Nissan?
Nissan has about 131,461 workers during the 2020 fiscal year. When compared to the 2011 fiscal year, when the company’s employment levels peaked at 157,365 employees, this data shows a 20% decline.
Does Nissan’s warranty cover issues with electricity?
Nissan’s factory warranty covers workmanship errors and component assembly flaws for three years or 36,000 miles with bumper-to-bumper guaranteed repairs.
Except for usual wear items like upholstery and glass cracks, the car is completely covered by this electrical and mechanical warranty.
The engine warranty lasts an additional two years or up to 60,000 miles on the odometer after the bumper-to-bumper factory warranty expires, whichever comes first.
Nissan provides Gold and Silver Security Plus as two choices for owners who desire extended warranties to cover the price of future repairs.
The Nissan Gold Warranty Extension covers the cost of parts and labor to repair the drive train, FWD, RWD, AWD, transfer case, suspension, audio, video, navigation, electrical, heater, air conditioner, and any other components with the exception of those on the exclusion list.
A long number of products are covered by the Nissan Silver Warranty Extension, but there is also a long list of things that are not. It’s less of a security and more of a gamble.
For a fully equipped Rogue, the Gold Plan is clearly the best option, while this would be a reasonable option for a base model Sentra.
Where will the fixes be made? At any Nissan dealership in the country, Nissan Factory-Trained Technicians will finish repairs on covered components.
Returning to the original dealer is recommended if you want to keep a consistent service history, but it’s not necessary.
How does Nissan compare to Toyota?
Toyota is known for producing some of the most dependable vehicles on the market. The business was rated as the second most dependable brand overall by Consumer Reports for 2021. Nissan ranked in sixteenth place, substantially further down the list.
What is covered by the Nissan 100,000-mile warranty?
Nissan mandates that all certified pre-owned (CPO) vehicles have fewer than 80,000 miles on them and are under six years old as of the original in-service date. A 167-point vehicle inspection and a review of the vehicle history reports are required for all eligible vehicles.
The engine, transmission, transfer case, and drivetrain are all covered by a 7-year/100,000-mile limited powertrain warranty if a CPO car is permitted to be sold at a Nissan dealership. Manufacturer warranty states that only authentic Nissan parts will be used in any repairs or replacements. A $50 deductible is required of Nissan owners for any repairs brought on by a mechanical failure.
A 24-hour roadside support plan is also included with CPO Nissans for 7 years or 100,000 miles from the time the car was initially delivered to a retail customer.
Who manufactures Nissan motors?
Renault presently receives three parts of the Nissan powertrain. Nissan receives four from Renault. They have created five engines or transmissions together. According to Kazumasa Katoh, senior vice president for powertrain engineering at Renault, it amounts to around 100,000 engines and 600,000 transmissions this year.
My transmission is covered by Nissan?
Every brand-new Nissan comes with a factory warranty from Nissan, sometimes known as bumper-to-bumper coverage. If your new car breaks down unexpectedly, you can rest easy knowing your wallet is covered thanks to this policy. The following coverage is included in this Nissan warranty:
- Limited warranty for three years and 36,000 miles Within three years or 36,000 miles, whichever comes first, this Basic Coverage guarantee will pay for the repairs required to address any material or workmanship flaws in parts that were originally installed on the Nissan vehicle.
- Limited powertrain warranty for five years and 60,000 miles
- The transmission, engine, and drive systems of the Nissan car, whether they were built-in or added later, are covered by this guarantee. Engine components including the fuel, water, and oil pumps are included under the restricted powertrain coverage.
- Extension of the 10-year/120,000-mile warranty
- Some automobiles from the years 2003 to 2010 with continuously variable transmissions come with this guarantee (also known as CVT limited warranty extension).
- corrosion coverage for five years and unlimited miles
- Perforation from corrosion, or any body sheet panel that has rusted through, is covered by this warranty.
If any Nissan component should malfunction during the first several months of ownership, warranties are intended to cover repair expenses and pay drivers. When you realize that even simple repairs can easily cost hundreds or thousands of dollars, that can be a real lifesaver.
The Nissan standard warranty only applies to your car if you take it to a Nissan dealer repair facility, so keep that in mind as well. The majority of repairs are covered by the Nissan manufacturer warranty, however you are not free to select another mechanic. Therefore, if you decide to utilize your favourite mechanic or a location closer to your home, you will not receive the warranty’s coverage.
How can I pay off my Nissan lease?
- Online— Access your NMAC Finance Account Manager account, click Pay Now, and then select Recurring Payment. You can select your payment date and amount after enrolling. It is hassle-free, versatile, and secure.
Pay over the phone, online, or with an electronic check using your ATM/debit card (Paymentus(r) transaction fees may apply).
- or by calling 833-648-0173
- Log in to the NMAC Finance Account Manager and select One-Time Payment under Pay Now.
The payment address can be found on the reply envelope that comes with your billing statement.
What is the world’s oldest automobile manufacturer?
Established in 1883, Mercedes-Benz The oldest automaker in the world is Mercedes-Benz. The company is most recognized today for its extensive line of luxury vehicles, its high-performance vehicle branch, AMG, and its involvement in Formula 1, where it won the Constructors Championship each year from 2014 to 2020.
What does the powertrain warranty not cover?
Major parts including the drive axle, engine, transmission, and turbocharger, if applicable, are covered by a powertrain warranty. These are the components that propel the vehicle ahead, and their repairs can be pricey.
Every repair not connected to the engine, gearbox, drive axle, turbocharger, or other components that propel the wheels is not covered by a powertrain warranty. Therefore, it does not include things like jewelry, electrical components, air conditioning, steering, brakes, suspension, cooling system, and fuel system.
The alternator is typically not covered by a powertrain warranty. The engine’s mechanical energy is converted into electrical energy by the alternator, a part of the electrical system. Bumper-to-bumper complete warranties and the majority of mid-range extended warranties that cover electrical components will cover it.
The components that a powertrain warranty covers are essential to your car, but they often don’t deteriorate while the manufacturer guarantee is still in effect. It is more crucial to cover these parts at 100,000 miles and beyond because of this.
Powertrain warranties of 10 years and 100,000 miles are all offered by Hyundai, Kia, Mitsubishi, and Genesis. These guarantees, however, are limited to the original owner. Only the powertrain is covered by the 5 years/60,000 mile guarantee for secondary owners.