The acquisition of four Hyundai and Genesis dealerships, which is estimated to increase revenue by $225 million annually, has allowed Lithia Motors Inc. to enter the Las Vegas market, the company announced on Tuesday.
Most recent client feedback
Regarding Hyundai of Las Vegas and its parent firm Lithia Motors, I have a very peculiar circumstance and review. My wife and I made the decision to acquire a new car in 2015. The Hyundai of Las Vegas precursor dealership was one of the places we visited, and it was located on West Sahara. We ended up purchasing a car from Henderson Hyundai because the experience was quite negative. Everything was perfect up until our 2015 Sonata’s motor failed (50,000 miles). I ultimately exchanged that Sonata and purchased a brand-new Sonata from a different dealership.
I was unaware that the new Sonata is lower to the ground than the 2015 model, and no salesperson mentioned this to me. As a result, I caught a portion of the plastic support for the undercarriage on one of the concrete stoppers in a parking lot.
I went there to get the repair work done because Hyundai of Las Vegas is the store that is closest to my residence. I arrived on a Saturday with the replacement part in my trunk. I showed the service writer, who brought me to the parts division and had them order a replacement part for me. I scheduled an appointment to have the part installed because it would take 3 days for the part to arrive. The service writer never took a peek under my car. If he did, he would have learned that the component that required replacement was actually part of a much more substantial and pricey underpinning.
I took my automobile to Overton the following week to visit family. Driving the automobile at the speed limit and the air force it produced drove the underline to break off because it no longer had the support it required. I spoke with Dennis, the service manager, when I returned to the dealership to voice my displeasure. He acknowledged my annoyance and consented to free the installation and give me a 15% discount on the parts in exchange for my cooperation.
The reduction was valued at this point because the $50 item plus installation had grown to over $400. The transaction was finished on June 15th. Unfortunately, Hyundai of Las Vegas was having a difficult time procuring parts, just like the majority of auto dealers, thus the component that was supposed to arrive in 5 days took 2 months (this was not Hyundai’s fault).
On August 13th, my automobile was finally fixed. As I had done repeatedly throughout the course of the 60 days we waited for the second half, I reminded Dennis that I had yet to receive my 15% refund at that time. He informed me that although his cashier was off that day, it would be finished the following day. After five days, I still haven’t heard anything.
I called the parent firm, Lithia Motors in Oregon, on Monday of this week to express my displeasure, but I didn’t get a call back. I left a message for Tina Miller, CFO of Lithia Motors, on Tuesday, but she didn’t respond. Because I left voicemails for the General Manager at Hyundai of Las Vegas concerning my refund throughout the 60-day waiting time for my part but never received a call back, I now fully comprehend the organizational culture of this company.
All the Hyundai dealerships in Las Vegas are owned by Lithia Motors, which surprised me because I had assumed that similar dealerships competed with one another.
Only since my car is now fixed did I give them two stars, but I’m quite dissatisfied that they broke their agreement with me.
SERPRESULT
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