- Call or fax 800-331-4331 or 310-468-7814. 8:00 a.m.8:00 p.m., MondayFriday. ET. 9:00 a.m.7:00 p.m. on Saturday ET. …
- Send an email. Send us an online request, and we’ll respond right away.
- Postal Service. Plano, Texas 75025-9001: P.O. Box 259001, Toyota Motor Sales, U.S.A., Inc.
In This Article...
Where can I send Toyota a letter of complaint?
Welcome to the Toyota complaints section, where you can post your thoughts and observations on the company’s customer support. One of the biggest automakers in the world, Toyota produces well-known cars and trucks around the globe. Sedans like the Camry and Corolla, pickup trucks like the Tundra and Tacoma, and SUVs like the Rav 4 and 4 Runner are examples of popular makes.
You can voice your displeasure with Toyota to the CEO in person at the company’s corporate headquarters. 19001 South Western Ave, Dept. WC11, Torrance, CA 90501 is the address for the US. If you are unhappy with your car, though, you are unlikely to find relief at that place. Customer service for Toyota can be reached at 1-800-331-4331. On weekdays from 5:00am to 6:00pm Pacific Time and on weekends from 7:00am to 4:00pm Pacific Time, a live person is on hand.
On the organization’s official website, there is a list of alternative ways to reach them. The business is engaged on all the major social media platforms. Therefore, feel free to post a comment on their Facebook, Twitter, Instagram, or YouTube company pages if you have a concern.
How long do you have to return a car to Toyota?
You have seven days* to return your car or thirty days* to replace it for another one. This program aims to make sure that our consumers may leave with their new item in hand.
We’ve gathered the information you need when it’s time to file a claim.
- Vehicle Maintenance Contracts
- Guaranteed Auto Safety (GAP)
- Plans for prepaid maintenance
- Protection Plans for Tires and Wheels
- 7 a.m. to 7 p.m. Central Time, Monday through Friday
- Sunday: 8 a.m. to 1 p.m. Central
You may go forward with necessary repairs if your car needs them but can’t be driven or used after our regular business hours. You should be aware that your Vehicle Service Agreement’s additional terms and conditions also apply. To request claim authorization, you must call Toyota Financial Services at 1-800-228-8559 on the following open business day.
To ensure you have the TFS phone number when you need it for claim authorisation, it could be a good idea to save it in your contacts.
The repair process
Just show your vehicle service agreement when you ask for repairs at your dealer or repair shop. Throughout the procedure, be sure to keep all receipts, including any for hotel or meals. To make sure that any repairs or charges are covered, please refer to your Agreement.
You must send your receipts to the following address if you want to be reimbursed for any expenses:
When your eligible repairs are finished, you should be prepared to pay your deductible (if applicable), as well as any costs for repairs or services that are not covered. In case you need them later, keep a file with your repair orders, copies of all receipts, and all other service-related paperwork.
Who is the Toyota CEO?
The 2021 World Car Person of the Year is Toyota Motor Corporation (TMC) President and CEO Akio Toyoda.
The World Car Awards jury, comprised of more than 90 eminent worldwide journalists, presented the honor.
According to the World Car Awards, “The charismatic CEO and President of Toyota Motor Corporation, Akio Toyoda, has spent years effectively reinventing his business. Under his direction, Toyota maintained profitability in 2020 despite COVID-19, safeguarding jobs all around the world. In the Connected, Autonomous, Shared and Electric (CASE) age, he has continued Toyota’s steady pace of progress and started building the Woven Metropolis, an exciting, real-world prototype city of the future. All the while being a driver who is actively involved in racing.
President Toyoda said on the World Car Awards “Thank you very much for this wonderful honor on behalf of the 360,000 Toyota Team members that make up the company worldwide. If it’s alright with you, though, I would want to modify the title of this award from car “person” to car “people,” as it is the combined efforts of all of our global employees, retailers, and suppliers that have truly made Toyota what it is today. And as for me, I could not be a CEO who is luckier or more appreciative.
He went on to acknowledge and thank the whole automotive industry for its contributions: “At Toyota, we consider it a great blessing that we were able to maintain the employment of our team members during COVID-19 and carry on with our efforts to address the challenges facing our sector in the future. As a corporation, we’re dedicated to inventing fresh approaches to promote the welfare of the world and everyone on it.
“The present has been a challenging time in world history. But it has also served to remind us that what really counts are the people. And if we at Toyota can make a small difference in how happy they are, I will always strive to achieve that.
After earning a law degree from Keio University and a master’s degree in business management from Babson College in the United States, Akio Toyoda joined TMC in 1984. He joined the TMC board of directors in 2000 after working in a variety of business-related roles both domestically and abroad. Before taking on the position of TMC President in 2009, he later held several senior and executive vice president positions.
The World Car Person of the Year award was established in 2018 to recognize and honor a person who has significantly impacted the global automobile sector over the course of the previous year. It is one of the six honors given each year by the World Car Awards program, which was started in 2003.
Can you cancel a car loan after you’ve signed it?
Can you cancel a car loan after you’ve signed it? It’s likely that once the contract has been signed, you won’t be able to change the terms if you’re unhappy with the sale price of your new automobile or think you received too little for your trade-in. You are the car’s owner if you signed the sales contract.
Can I cancel a car lease once I’ve agreed to it?
You have two days from the time you sign the finance agreement to change your mind as long as you haven’t picked up the car yet. This time frame starts once a copy of the contract is in your possession as well as the merchant’s.
The applicable deadline is 10 days for “high-cost” instalment sales contracts (with an annual credit rate of more than 22%). For further information, see the page on terminating a high-priced credit agreement.
The merchant is prohibited from providing credit assessment agents with any information regarding your cancellation of your instalment sales contract if you do so within the allotted time frame (businesses such as Equifax or TransUnion). Additionally, the merchant is unable to communicate with them regarding the sums that are no longer possible to collect as a result of your cancellation of the agreement.
Can I cancel a car purchase once I’ve committed?
Most vehicle dealerships lack documented policies that would enable you to cancel the purchase agreement you’ve already signed. This indicates that arguing your argument is your only option. You can claim that you’ve grown to dislike the vehicle or that it will strain your finances and leave you in a precarious situation.
Who are the customers of Toyota?
Toyota customers typically range in age from 30 to 50. Toyota creates affordable automobiles with an emphasis on middle-class consumers.
Where is Toyota’s plant located?
Toyota produces a sizable portion of its products in Japan, where it all began. Toyota produces automobiles and their parts in 26 more nations and areas, notably in North America.
Is buying a hybrid car worthwhile?
We’re getting this one fundamental query more frequently: Is a hybrid worth it? as more hybrid cars hit the market and prices slowly decline.
Although there are numerous factors to consider before making the decision to spend more money on a hybrid car, for the majority of drivers, cost is the primary consideration. In order for you to determine whether a hybrid vehicle makes sense for the way you drive, we’ll go over some fundamental hybrid arithmetic here.
It’s important to keep in mind that the answer to the question is not straightforward until we run some calculations. The value of lowering carbon dioxide emissions and the satisfaction you have from doing so, the sort of power generation in your area, or the cradle-to-grave emissions for a vehicle and its lithium-ion battery might all be taken into account. You may even attempt to place a value on the pleasure of driving an electric vehicle that accelerates instantly or the added comfort of getting into a vehicle that has been preheated by mains power.
To keep things straightforward, though, we’ll concentrate on the price difference between a comparable ICE (internal combustion engine) vehicle and a hybrid, and determine how long it will take to make up the difference in fuel savings.
Your driving habits
A few numbers will be necessary for this. The first is an estimate of how much of your driving is done in cities versus on highways. City driving is regarded as stop-and-go traffic for testing purposes, with an average speed of 34 km/h and a top speed of 90 km/h. Highway driving is defined as traveling at speeds between 78 and 97 km/h on interstates and rural roads. According to Natural Resources Canada (NRCan), the ratio of gasoline consumption is 55 percent city and 45 percent highway. The division between your city and highway may be significantly different. When driving in cities, hybrids typically give the greatest fuel savings.
The cost of gasoline where you reside is the second important factor to know. According to Statistics Canada, the average price of regular gas in Edmonton as of January 2019 is $0.92/litre. In Vancouver, a litre costs $1.34. In Toronto, a litre costs $1.02.
How many kilometers you drive annually is the last figure you’ll need to know. It will take much longer to repay the additional expense of a hybrid vehicle if you travel 10,000 less miles per year than if you drive 25,000 more.
Types of hybrids
Hybrids are not created equally. Some people use electricity far more than others. Plug-in hybrids (PHEVs) have larger battery packs that can be recharged from an electrical outlet in comparison to mild hybrids that can charge on their own. PHEVs produce no tailpipe emissions when operating exclusively on electricity. Your driving style has a significant impact on the annual operating cost of plug-in vehicles. A PHEV makes sense if you primarily do short trips (3050 km) and have access to overnight charging.
The calculation
Take the difference in purchase price and divide it by the difference in annual fuel cost to determine whether a hybrid is cost-effective. That will tell you how many years of driving it will take to make up for the higher initial cost of a hybrid.
In other words: Years to recover hybrid cost = Purchase Price Delta / Annual Cost Delta.
A helpful tool for evaluating vehicles is the online “fuel consumption ratings search tool” from NRCan.
We’ll make the same assumptions as NRCan for the examples below: 20,000 miles per year, 55 percent city, ordinary gas at $1.02 per litre, and electricity at $0.13 per kWh.
Toyota Rav4
Costing $32,090, the 2019 Toyota Rav4 hybrid AWD. Costs for a standard Rav4 AWD are $30,690. The difference in buying price is $1,400. Fuel costs for the hybrid will be $1,224 annually, while those for the standard Rav4 will be $1,693. The difference in cost per year is $469.
Continue with us? As a result, 1,400/469 = 2.99 years. After that, owning a hybrid will be less expensive.
Honda Accord
Costs for the 2019 Accord Hybrid Touring are $41,876 plus $1,020 in year fuel costs. The Touring grade without a hybrid costs $37,876 and $1,550 annually. To make up the gap in this example, it would take around 7.5 years. It would take 5.8 years if you reside in Vancouver, where the cost of gas is $1.32 a litre.
You’ll recover the additional cost of the hybrid in 1.2 years when compared to the Accord 2.0 Touring, which costs $40,876 and features a thirstier 2.0-litre engine.
Kia Niro and the trouble with estimating PHEV cost
Fuel expenditures for the standard Kia Niro hybrid are $938 per year. The annual maintenance fee for the front-wheel drive Kia Sportage SUV is $1,877. After only a few months, the Niro hybrid will become more affordable because the difference in purchase price is only $200.
The Niro is also offered as a plug-in hybrid (PHEV), which has annual gas and energy expenses of $33,965 and $753/year. Compare that to a similarly equipped Niro hybrid’s $29,695 and $979 yearly cost. You won’t make back the additional expense until you drive the PHEV for more than 17 years. That may sound terrible for a PHEV, but it can be deceptive. Depending on how you drive, the NRCan annual cost estimate that we are providing here may be drastically off. You might quickly recoup the investment if you generally make short journeys and run down the battery before starting the gas engine. Or, if you never plug the PHEV in, you might never recoup the additional expense. Remember that the NRCan estimate uses an assumed power price of $0.13 per kWh, but if you charge overnight, as most people do, the price in Ontario is now $0.065 per kWh, which is half that amount. The employment of different PHEVs’ gas and electric motors creates comparative challenges, which further complicates problems. But we’re now getting really lost in the weeds.
Is it worth it?
There isn’t a firm rule in this situation, so I apologize if you didn’t want to perform all that arithmetic. As you can see, the time it takes for any hybrid to make up for the extra cost depends greatly on your driving habits, the cost of petrol where you reside, and how far you go. From brand to brand and model to model, there are huge differences in the extra pricing for hybrids. If you reside in British Columbia or Quebec, the government provides sizeable discounts on PHEVs, which frequently tips the cost equation in favor of greener options. However, conducting your research could end up saving you hundreds or even thousands of dollars over the course of your next vehicle.