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BMW needs maintenance? Passport For the duration of the maintenance or repair work on your BMW, BMW will give you a loaner vehicle.
Customers can use the free shuttle service provided by Passport BMW to get around the parking lot or to the METRO station.
For your convenience, we offer BMW loaner cars for the duration that it takes to service or repair your BMW, but not when the work is required as a consequence of an accident.
Only the owner/lessee (or spouse) of the BMW that has been serviced or repaired is eligible to receive a loaner car; the owner must be at least 21 years old (as required by our insurance carrier).
A valid driver’s license, proof of insurance coverage, and a major credit card2 to pay for any unforeseen expenses are all necessary for Passport BMW.
2 A $500 hold must be put on a debit card in place of a credit card (credits back may take 7-10 days)
You are in charge of:
- any harm sustained while in your custody or care. Prior to leaving the dealership, don’t forget to inspect the BMW loaner with our salesperson. The agreement should make notice of any existing damage. (Loaners are again examined when they are returned.)
- using fuel If the gasoline level is not replenished to the same level as when the car was picked up, a refueling fee of $5.99 per gallon will be applied.
- All parking, traffic, and toll infractions. Please bring your EASY-PASS with you. Any fines or penalties we pay and re-bill to you will be subject to an administrative fee of $35.
- While we adore pets, they are sadly not allowed in the loaner cars because they are NON-SMOKING vehicles. If these limitations are broken, a $250 detailing fee is charged.
- The daily mileage allowance for our loaner cars is 100 miles; any excess miles will be charged at a 25 cent per mile rate.
Loaners must be returned by 9:00 am the following morning after being notified (via phone call, text message, or email) that your BMW is prepared for pick-up at Passport BMW. If the item is not returned on time, rental fees of $19.95 per hour or $99.95 per day plus tax will be incurred. (This also applies to borrowed automobiles held over the weekend and on holidays.)
I appreciate your patience and co-operation. The prompt return of our loaner automobiles is necessary for us to successfully serve you and other clients.
Comments Off on Need Service for a BMW? Passport For the duration of the maintenance or repair work on your BMW, BMW will give you a loaner vehicle.
Recalled car. The BMW dealership claims that rentals will be available. My dealership promised to “raise the ante” and give me a brand-new 2012 328i sample.
That is accurate. My CA informed me yesterday that BMW will pay for an Enterprise rental. Wow, many thanks BMW! Instead of my M5, I get to drive a Corolla or an Altima?
Some dealers have responded by offering a loaner BMW 3 series, while some have gone above and beyond by offering 5, or 6 series vehicles.
I was told the same thing, but presumably the rental will be considered “luxury,” whatever that implies.
Yes, my CA made a similar statement. The question is what’s accessible close to you for the required time duration; Enterprise had Infinitis and similar products available at some locations (which tend to be the airport sites).
How were they able to remove it from their inventory? When I inquired for a 7-series, they said that neither the service loaner fleet nor the inventory had any.
They gave me a new 328 loaner after I complained a little. While by no means an M5, it will do until my car is fixed.
2011 BMW 328i from the fleet of servicing loaners. Between servicing my M3 and my wife’s 650i and 740i, I believe I’ve actually owned this particular vehicle three additional times.
My dealership is truly doing the best they can in this scenario. I first had a 535, but they later moved me in an X5, and they even offered me a 7 series.
The dealerships, in my opinion, are making every effort. More nearby than my sales dealership is my service dealership. They are fixing the problem; the loaner I received was a 528i.
What supplier do you use in Carolina? To take care of my M5, I must begin looking for someone in that mold.
Since Crown BMW in Greensboro has been excellent to work with throughout this issue, I’m heading there. Despite his offer, I chose the X5 instead of the 7 series. I have two little children.
Is the BMW rental car free?
Is the loaner car subject to a fee? No, using the loaner car is free. The credit card you supply has a $500 pre-authorization hold placed on it.
Is a loaner automobile provided by BMW when a recall occurs?
Loaner Car Policy “At BMW NA, providing loaners or rental automobiles to clients is regular procedure. No exception applies to owners of automobiles involved in the Takata recall.
How many miles can a BMW loaner car travel?
Certified BMW Loaners often have over 5,000 miles and offer 1-year/unlimited mileage coverage after the 4 year/50,000-mile Limited Warranty expires in addition to the remaining scheduled maintenance under BMW Ultimate Care.
Do you get a courtesy car from BMW?
The staff at our dealership carefully chooses new BMW models from our stock to act as courtesy cars. When customers send off their cars for routine maintenance or service, we lend them to them. This means they typically have relatively low mileage and give you a capable and enjoyable ride.
Is a loaner vehicle regarded as new?
Since loaner vehicles are neither new nor used, they are eligible for both new car and used car incentives and programs. A loaner vehicle can be leased just like a brand-new vehicle! Your lease mileage does not include the miles of the vehicle. A loaner automobile is available for a significant discount. Since they can be sold as new, loaner cars even qualify for very low interest rates like 0% financing (where provided). The greatest purchasing freedom and cost reductions are provided by loaner autos.
In a car dealership, what does the term “loaner” mean?
When you bring your car in to have serviced or have maintenance done on it, many dealerships, mechanics, and body shops will provide you with a loaner automobile as a convenience. Providing you with proof of insurance, the technician may provide you a free loaner automobile if it will be several hours or even days until your car is fixed. You may make sure you have transportation while your automobile is being serviced in this way.
Some small firms could offer to pick you up when your car is ready and drive you home or to your place of business. Many other large and small businesses maintain a single to substantial fleet of loaner vehicles. If they have more than one, they’ll usually offer you the one that looks most like yours. To convince you to buy a new car, dealerships may offer to place you in a vehicle that is newer and equipped with more features than the one you now drive.
Why do dealerships loan out new cars?
Popular Models: Loaner cars are chosen to serve a period as loaners are frequently the most well-liked models from the manufacturer’s portfolio, packed with the most coveted technology and features. Loaner cars serve their own purpose as advertisement for the dealership’s new vehicle inventory.
Why do rental automobiles cost less?
And to top it off, because loaner automobiles are considered “used,” their cost is probably less than that of a comparable brand-new vehicle. It’s common to see a retired loaner car with less than 10,000 miles on it and only one former owner, who was often the dealership.
Do automakers loan vehicles during recalls?
On April 2, 2014, in Washington, DC, General Motors CEO Mary Barra speaks before the Senate Commerce, Science and Transportation Committee on Capitol Hill.
It is understandable why a person who owns one of the 2.6 million General Motors vehicles with defective ignition switches that have been recalled might not want to drive it until the problematic component can be replaced.
For this reason, GM instructed its dealers to provide its clients with a loaner vehicle upon request.
CEO Mary Barra said the business has “empowered our dealers to take unprecedented measures” to help its consumers during appearances on Capitol Hill this week. Furthermore, she made explicit reference to the free loaner policy.
“Dealers can supply customers with a loaner or rental car—free of charge—if people do not want to drive a recalled vehicle until it is repaired,” she testified.
Given that this information was left out of the recall notification and isn’t available on the GM website, how can the public learn about it?
On Tuesday, attorneys for Californian GM owners submitted a motion to a judge in the U.S. District Court demanding that the carmaker promptly inform customers about the loaner scheme. They claim that the Secret Warranty statute in California, which forbids automakers from secretly launching “adjustment programs” without notifying all those who qualify to take part, requires this notification.
“…drivers are normally only provided with rental cars if they actively request them by calling, which is a somewhat uncommon event given that many drivers are unaware of the restriction. GM and its dealerships do not make reference to the program if callers do not express a specific need for a rental automobile. Many drivers are thus forced to decide between continuing to operate dangerous vehicles and paying long-term alternative transit expenditures.”
“Some callers to the dealer receive the loaner vehicles. Some people are informed that they will get a loaner car, but it will only be while their car is getting fixed. Others are informed there are no accessible loaner cars, “explained Gibbs.
On behalf of consumers who purchased the recalled automobiles with faulty ignition switches, more than a dozen federal lawsuits have been filed.
Hagens Berman, a Seattle legal firm, plans to submit an application to the Californian court on Friday asking the judge to expand this notification obligation to all states with secret warranty statutes, including Connecticut, Maryland, Virginia, and Wisconsin.
If they don’t inform people about this loaner scheme, how do they expect them to know about it? lawyer Steve Berman was questioned. “With GM, this is a pattern. Owners weren’t informed of the flaws, and they aren’t being informed about the loaner scheme either.”
Cain wrote in an email, “We have discussed this with news media at all major broadcast and cable networks, all national newspapers and scores of smaller papers, radio stations, and TV stations. We have also communicated this through press releases, speeches, and sworn legislative testimony. Additionally, we freely provide the information at dealerships, through our Customer Care Center (call center), and elsewhere.
Cain acknowledged that the GM website does not contain information about the loaner program and wrote that he would request that it be added. The website will be updated later in the day, he added on Friday.
Should I wash my borrowed vehicle?
Each rental firm demands a spotless and orderly return of the vehicles. So make sure there isn’t any garbage inside the car. If necessary, quickly wash the automobile to ensure that it is spotless when you return it. Don’t forget to snap pictures of the interior and exterior of the automobile before leaving.
What automobiles is BMW recalling?
A limited number of 2022–2023 iX xDrive50, iX M60, 2022 i4 eDrive40, and i4 M50 vehicles are being recalled by BMW of North America, LLC (BMW). Internal damage to the high voltage battery could cause an electrical short-circuit. A high voltage battery short circuit increases the likelihood of a fire.