Numerous users have reported problems with the BMW linked app. Users can read this article to learn the cause of the BMW Connected App’s malfunction and how to resolve it. The My BMW app server may be down, which is the likely cause of the BMW linked app not functioning. Your wifi or mobile data could also be the problem. Check your data connection first, then try again after a little while. Read to the end because there are still more problems that can make the BMW Connected App unusable.
Your digital mobility assistant, the BMW Connected app, anticipates and manages your needs both before and during each trip.
In This Article...
[Full Guide] BMW ConnectedDrive Not Working
Here are the actions to follow if your ConnectedDrive apps have stopped functioning.
- Check the telematics system in your vehicle.
- Consider updating CD services.
- Reach out to CD support.
- Read the error memory.
- Updating the car’s software
The majority of ConnectedDrive functional limitations don’t even originate with your BMW. Since ConnectedDrive is a complicated environment, you must first ensure that the in-vehicle system actually functions.
You can just test the SOS call mechanism to accomplish this. You can move on to the following phase if the system is functioning, you can call BMW help, and there is no SOS malfunction issue in your dash.
On the other hand, if there is an SOS fault, you must use ISTA or other suitable diagnostic tools to access the fault memory. The TCB/ATM telematics control unit, which is found beneath the shark fin antenna under the roof, is where the SOS system’s worn batteries are most frequently found to be at fault.
2. Clear the Cache
Clearing the cache is an excellent thing to keep in mind when experiencing issues with any of your apps. This also applies to the ConnectedDrive app because the cache holds information and data that, while technically data, is virtually worthless.
In light of this, it can be a very beneficial tool to investigate and employ. But how can I accomplish this? You could be asking.
It’s really pretty easy to fix this. Just open the settings app on your phone, find the “other apps” option, and hit it. You should be able to see the ConnectedDrive app here. Tap on it, and a “clear cache” option will appear. Select this option, and it will work.
This should let your ConnectedDrive app function again by clearing out all of that unnecessary data clogging up the app’s processes.
Stephen TX
My 2019 X5 experienced a similar issue, and I later determined that the dealer’s upgrade to the July 2020 software may have caused it. BMW Genius suggested that I delete my profile (which, regrettably, removed many of my individual vehicle preferences), then recreate it and log in again using my ConnectedDrive credentials. I was unable to transmit locations to the car via the app, and the iDrive system kept showing I needed to sign-in, even though the app provided the necessary car information. I restarted the iDrive after attempting this twice (pushed radio volume button for about 30 seconds until it shutdown). Everything functioned after the iDrive restarted.
How can I make my BMW app function?
The following specifications for your car and phone are necessary in order to add the My BMW remote app to your vehicle:
- Manufactured by BMW after 2014 (NOTE: Prior-model BMWs are still compatible with the My BMW app, although they might not support all of its functions.)
- iOS 12.0 or later is required for iPhone.
- Android 6.0 or later mobile device
Open the program after downloading it from the Apple Store or Google Play Store, and then:
- Use your BMW ID to log in, or register a new account.
- Establish a 4-digit PIN.
- Click “Add vehicle.”
- Your VIN’s 17 digits should be entered and verified.
- The security code will be delivered to your car, and you can locate it under the “BMW messages” tab in iDrive.
- Enter and then double-check the security code.
- Simply click “Enable remote services.”
What became of the BMW Connect application?
Customers in the United States will be able to download the My BMW App on April 12, 2021, for use on iOS and Android-compatible mobile devices; the My BMW App will completely replace the BMW Connected app by the end of June 2021. Since 1975, BMW of North America, LLC has operated in the United States.
My BMW Connected Drive app has to be refreshed.
Connected Drive by BMW. To reset the car data on your BMW with Operating System 8, choose “Menu” > “System settings.” Please be aware that after being restored to factory settings in vehicles with a manufacturing date of 11/2020, the vehicle will be deleted from your BMW ID on the My BMW App and My BMW webpage.
How do I launch the BMW Remote application?
By selecting “Activate remote services” from the Status menu or by heading to “Settings – Set up services – Activate Remote Services,” you may enable the BMW I Remote App for your BMW.
How can I get my BMW ConnectedDrive back online?
- Type your VIN’s final seven characters here.
- Choose whether you are the primary or backup driver of the car.
- On the infotainment screen on your car, look for the security code. It may be accessed by going to Main Menu > ConnectedDrive > Messages. Your phone’s ConnectedDrive app will ask for the same code.
Does using the BMW app require a fee?
The My BMW app is available for free download from the Apple App Store or Google Play Store and works with both iOS and Android devices. It serves as a new, universal interface with the car, giving information on the status of the vehicle whenever needed.
Why has my iPhone’s connection to my car stopped working?
CarPlay, a more intelligent and secure method of using your iPhone in the car, is available on a few models. CarPlay displays the activities you want to perform on your iPhone while driving directly on the in-dash display in your vehicle.
Connect your iPhone to the USB port on your car’s audio if it supports CarPlay utilizing the USB port. There may be a CarPlay icon or a smartphone icon on the USB port’s label.
Press and hold the voice command button on your steering wheel to set up CarPlay if your vehicle supports wireless CarPlay. Alternatively, check sure your car is in Bluetooth or wireless pairing mode. Next, select your vehicle on your iPhone by going to Settings > General > CarPlay > Available Cars. For more details, consult the owner’s manual that came with your vehicle.
Is BMW Connected Drive necessary for Apple CarPlay?
With firmware beginning with iOS 7.1, Apple CarPlay(r) Preparation is available for all iPhone devices starting with the 5. You must have the optional additional ConnectedDrive Services, which include BMW apps, in order to utilize Apple CarPlay(r) Preparation in a BMW vehicle (6AK)
How can I tell if the software in my BMW is current?
The best way to see it is to glance at the bottom of your windshield from outside the car; it is typically printed into the driver’s side of the dashboard. If there are any updates, enter your VIN here. Download any updates that are accessible on a USB drive. To transfer the updates to your BMW, insert the USB drive into the BMW’s USB port.
How do I turn on BMW iDrive?
Make sure Bluetooth is turned on in both the automobile and the mobile device before proceeding. Choose Communication > Manage mobile devices > Connect new device* on the iDrive. The Bluetooth name for your BMW is then displayed* after you have selected the necessary features for the device. Simply locate and choose the BMW Bluetooth name from the phone’s Bluetooth menu, then adhere to the directions on the phone’s display and the vehicle’s display. You will be required to verify that the distinct code displayed in the car display matches the code on the majority of cellphones. Pressing OK causes the features to work. The phone appears in the device list after being linked with the vehicle. Only pairing a phone while the car is still is permitted for your protection.
Only applies to automobiles equipped with a professional navigation system. Use the iDrive to select “Add new device” for vehicles equipped with business navigation.
Has BMW Connected Drive become obsolete?
For the first three years, ConnectedDrive is included with every new or relatively new BMW; after that, owners must pay a yearly fee for the service. New users with qualifying models can sign up on the ConnectedDrive website and connect their vehicle using their VIN number and personal information.
Can I use my phone to update my BMW?
Benefit from ongoing compatibility with BMW Software Update. Keep up with the most recent developments by using your VIN to check for updated software that is accessible for your BMW and any connected mobile devices.
How much does BMW Connect cost?
A variety of services, such as Travel Planning and Emergency Services, are offered by Roadside Assistance and Accident Management, which is included with your new car for 4 years and unlimited miles. All drivers registered to your car are eligible for a wide range of services and advantages through BMW and BMW I Roadside Assistance. You may renew for as little as $110* plus applicable taxes, and you’ll also get a free BMW Magazine subscription good for a full year. Our representatives will be pleased to help you if you call from anywhere in the contiguous United States or Canada and provide your Vehicle Identification Number (VIN). Call 1-800-267-8BMW for your BMW (269). Call 1-800-497-9940 to reach your BMW i.
Is there a SIM card in my BMW?
Every new BMW now includes a SIM card, enabling owners to connect to the vehicle using a smartphone from any location. You may operate numerous features remotely after downloading the BMW Connected app to your Android or iOS device from the app store. For instance, you may check your car’s location if you forget where you parked it, make sure it’s locked while out to dinner, or adjust the climate control to cool it on a hot day or warm the cabin in the cold.
For instance, the BMW Connected+ sat-nav can access data from the internet and other users, so the map can provide weather forecasts for your destination as well as real-time alerts for delays or inclement weather en route.
The ability to control the cabin’s heating and cooling remotely is another feature. The air conditioning can be pre-programmed to operate for up to 30 minutes before departure using this method.
BMW Connected also enables your car to access your work calendar, pulling meeting information from Microsoft Exchange and guiding you to your next appointment without the need to explicitly set a destination. You can dictate messages, have emails read aloud, and accept or reject meetings while you’re on the go.
When using BMW Connected features, drivers must always be in complete control of the car because it is unknown how safe or harmful this could possibly be.
The navigation system will keep track of current traffic conditions and suggest when you should leave your desk, calculating how long it will take you to walk or ride a bike to your car while taking the time of day and traffic flow into account.
All of this data can be transmitted to an app on your phone or to digital devices like the Apple Watch, Samsung wearables, or Amazon Echo, making the “last mile” portion of your travel easier because you won’t need to fiddle with your phone’s navigation for the final leg of the route on foot.
How do I get my iPhone to display on my BMW’s screen?
You may screen mirror an iPhone to a BMW using the built-in screen mirroring feature on the navigation screens of BMW vehicles. You can use this to mirror your screen without downloading any other software. Follow the instructions below to use the built-in screen mirroring feature to mirror your iPhone to a BMW.
- Select Communications from the Main Menu on your BMW vehicle. Select Manage mobile devices next.
- Select Screen Mirroring followed by Connect New Device from there.
- Simply launch Control Center on your iPhone and select Screen Mirroring. Select the name of your BMW to start mirroring. Just make sure your BMW and iPhone are using the same wifi network.