- Dial (800) 633-5151 to reach customer service.
- Send a message to customer service at consumeraffairs@hmausa.com.
- Customer Service Contact Page
- Keep up with Hyundai Motor Company
- Hyundai Motor Company on Twitter
- Keep an eye on Hyundai Motor Company
In This Article...
Vehicle Complaints
Make a complaint to the manufacturer, lender, or dealer if you have a problem with your vehicle. You can get in touch with a state or federal government agency if you don’t see results. If your grievance relates to:
- auto warranty Speak with the attorney general of your state. However, the warranty might not be applicable if you purchased your used car from a private party.
- Safety of your car, child car seats, or tires — Contact the Department of Transportation with a grievance.
Some organizations will look at your complaint. Others take complaints so they can later sue the corporation, if necessary.
Thornton Road Hyundai Hyundai
My automobile was supposed to visit the dealership on April 22, 2022, for routine maintenance like checking fluid levels and the front and rear brakes. My engine light started flashing a week and a half before the appointment. Hyundai informed me that my motor was defective. My service was provided by M(r)s. W, who also serves as the Assistant…
How do I lodge a grievance against an Indian Hyundai dealership?
While Hyundai’s finest helpline number is 1800114645, there are two additional ways to contact customer support. According to previous Hyundai consumers, sending an email with your complaint to [email protected] is the second best way to get in touch with their support service. Customer support offered at their service centers is the next best choice for clients seeking assistance. Below is a list of their service locations.
Please let us know if you believe this information is incorrect or if you are aware of any more ways to get in touch with Hyundai customer service so that we can notify our other clients.
Is Hyundai the subject of a class action lawsuit?
A new class action lawsuit in Illinois filed against Kia and Hyundai makes this assertion.
Yvette Davis was proud of herself when she was finally able to purchase and claim ownership of this 2011 Hyundai Sonata after years of financial hardship.
On August 28, Davis’ pride was dashed when she went outside and saw that her automobile had been taken from in front of her house.
Davis started his investigation after filing a police report. She discovered that numerous class action lawsuits have been brought against Hyundai and Kia around the nation, arguing that the lack of an immobilizer is the reason the vehicles are so simple to steal.
Then CBS 2 discovered that one had recently been filed in federal court in Chicago for Illinois as well.
The lead attorney for the Illinois complaint and a dozen others, Ken McClain, alleges that Hyundai and Kia did not install the immobilizers to keep the cost of the vehicles low.
Kia and Hyundai have been aware for some time that not installing an immobilizer disadvantages their vehicles, according to McClain.
She is, nevertheless, among the fortunate. She recently received a letter informing her that her Sonata was being held in a city impound lot. Driveable despite damage.
But she doesn’t have any money to fix it because her sole insurance is liability. She was placed in touch with the class action lawsuit’s attorneys by CBS 2.
People who have had their Kias or Hyundais stolen are included in the lawsuits, according to McClain.
“We will be looking to have them reimbursed,” McClain said. “We will have different kinds of people with damages, including those who have had their cars taken.”
There are 13 claims against Kia and Hyundai, with McClain serving as the lead counsel in at least three of them. Both Hyundai and Kia were contacted by CBS 2 and asked for an interview or a response. Both stated that they do not speak on ongoing legal disputes.
What does the Hyundai warranty not cover?
Hyundai vehicles come with bumper-to-bumper warranties that last for five years or 60,000 miles, whichever comes first. The coverage extends to manufacturing flaws that appear despite routine maintenance and operation of the vehicle. This is relevant to numerous chassis, electronic, interior, and outside components. The paint, which is protected for three years or 36,000 miles, is one of the exclusions.
For the first year or 12,000 miles, a few basic service adjustments, parts, and accessories are included. Routine maintenance tasks like replacing filters, wiper blades, burned-out bulbs, and fuses, as well as oil and other fluid changes, are not included. Additionally, the majority of warranty coverage may not apply to modified or damaged automobiles.
What are Hyundai’s most frequent issues?
Since the engine is the heart of the car, having a malfunctioning one can be irritating and, frequently, scary. Engine issues with Hyundai automobiles are frequently reported. These issues can range from ticking or strange noises to stalling, cutting out, or seizing. The 2011 and 2012 Hyundai Sonata appear to have been most affected by these problems. Both the Sonata and Elantra have a history of internal electrics problems, which can lead to improper engine operation. To get you back on the road, any engine problems should be fixed right away.
What year are the stolen Hyundais?
Some Hyundai and Kia models can be stolen in as little as a minute, and it happens all over the nation.
Why it matters: Owners are currently forced to use a traditional steering wheel lock in order to secure their vehicles due to the widespread issue, which is thought to be caused by design defects in the cars.
- Hyundai advises clients that they must pay for a specialist security kit if they wish to protect their vehicle.
- Starting on October 1, Hyundai automobiles will be able to purchase the equipment—a “starter interrupt and siren” that “targets the technique of entry criminals are using”—for an undisclosed price.
- According to Kia, a security kit is not currently available.
The ignition is made visible when a window is broken and a portion of the steering column’s cover is removed. They use a flathead screwdriver or USB plug to start the car after breaking the ignition cylinder.
- The technique is compatible with Hyundai and Kia vehicles from 2016 to 2021 that employ steel keys rather than push-button start and a fob. According to the automakers, they are focusing on vehicles lacking engine immobilizers, which prevent a vehicle from starting without the proper smart key being present.
- Hussein predicts that damage could cost $2,000–$3,000. He adds that it might take some time to get the car returned because some parts are on backorder as a result of the increasing demand.
The mystery: Authorities connect some of the thefts to a pattern highlighted in a popular Milwaukee-based YouTube video that features interviews with “Kia Boys” members. They show how swiftly they allegedly take the autos.
- According to the Detroit police department, 111 Kias were taken in July and 22 in the first nine days of August. This is an increase from 23 in June and 11 or less in each of the other months of 2022.
- 156 Kia and Hyundai thefts have been reported by Charlotte, North Carolina, police since June 20, a 346% rise from 35 instances during the same period last year.
- Seven of the top 10 most stolen cars in Wisconsin, according to the NICB’s 2021 Hot Wheels report, were Kias or Hyundais. But according to the 2020 study, none of those cars were in the top 10 in the state.
According to court documents and legal firms, automakers are currently facing lawsuits all throughout the country, including two-plaintiff class-action litigation in Iowa, a class-action in Wisconsin, and two class-action actions focusing on Ohio theft victims.
- Automobile owners claim that design flaws that make the vehicles simple to steal are not disclosed. Currently, despite acknowledging the issue, the firms “refuse to remedy them” or “compensate consumers,” according to the Iowa lawsuit.
- All of Hyundai’s vehicles “meet or exceed Federal Motor Vehicle Safety Standards,” the automaker added. All of the new cars being made have immobilizers, which make them harder to steal.
- The senior editor of VOX ATL in Atlanta asked, “Who on Earth would have believed that a dad-ride like a Kia Soul would have been targeted by teenagers?”
- “It’s [because it’s] popular on social media and simple to do Lamborghinis are a little more difficult to steal.”
Editor’s note: This article has been updated to reflect the fact that Hyundai Motor Group, not Hyundai Motor Co., is the parent corporation of the two brands.
Is there a return policy for Hyundai?
*Under the 3 Day Worry-Free Exchange program, a customer who buys or leases a new Hyundai vehicle from a participating dealer may return the Hyundai vehicle for any reason in exchange for a different new Hyundai vehicle, provided that: 1) the Hyundai vehicle is returned to the dealership where the vehicle was purchased; or 2) the customer returns the Hyundai vehicle to the participating dealer.
Does Hyundai have a settlement?
Hyundai must pay a civil money penalty of $6 million to the CFPB as well as $13.2 million in consumer restitution as part of the settlement. According to the CFPB’s news release, a significant number of consumer complaints concerning Hyundai served as the impetus for the agency’s inquiry into its credit reporting procedures.
Who is Hyundai USA’s CEO?
Jose Munoz is the president and CEO of Hyundai and Genesis Motor North America as well as the worldwide president and chief operating officer of Hyundai Motor Company. In this role, Munoz is in charge of increasing performance in important strategic regions like Europe, India, the Middle East, and Africa.
Which Hyundai vehicles have issues with their engines?
An ECU reflash recall involving knock sensors in Kia and Hyundai automobiles was issued in 2019. Ten recalls have been conducted to address problems that led to non-crash fires and stalling in the past six years, and other Kia and Hyundai models have been the focus of inquiries, lawsuits, and investigations.
Hyundai recalled the 2013–2014 Santa Fe Sport and the 2011–2014 Sonata in 2015 and 2017 to address engine component flaws. Also recalled for the same reasons were the 2012–2014 Sorento, 2011–2014 Kia Optima, and 2011–2013 Sportage. To fix engine issues, over a million Kia and Hyundai cars have been recalled. The 2.4 liter and 2.0 liter turbocharged engines are among these. The risk was higher for older vehicles, and the 2.0-liter engines reported the highest frequency of non-crash fires.
Due to a failing anti-lock braking system that could result in an electrical shock and ultimately an engine compartment fire in 2019, Hyundai recalled select 2017-2018 Santa Fe Sports, 2016-2018 Santa Fe, 2014-2015 Tucson, and 2019 Santa Fe XL vehicles. The 2014–2016 and 2016–2018 K900 Sportage models were recalled by Kia Motors America the same year owing to problems with the hydraulic electronic control unit that could result in an engine fire from an electrical short.
What year did Hyundai recall its engines?
Model Year 2013 and 2014 Hyundai Sonata vehicles with 2.0 liter and 2.4 liter gasoline direct injection (GDI) engines produced at Hyundai Motor Manufacturing Alabama will have their engines inspected and, if necessary, replaced as part of a safety recall by Hyundai in the United States.
How is a Hyundai case opened?
- The customer service number is (800) 633-5151.
- Send an email to customerservice at consumeraffairs@hmausa.com.
- Visit the contact page for customer care.
- Keep up with Hyundai Motor Company.
- Hyundai Motor Company tweets.
Who is Hyundai India’s CEO?
At Hyundai Motor India Limited, Mr. Unsoo Kim serves as managing director and CEO. In 1991, he began working for South Korea’s Hyundai Motor Company. He has worked for Hyundai for 30 years and has been involved in a variety of projects at Global Locations. He has a wide range of business planning, strategy, and operations experience in a number of areas. Mr. Kim served as the Executive Vice President of Global Operations at Hyundai Motor Company before to taking the helm at Hyundai Motor India. Mr. Unsoo Kim had previously worked with Hyundai Motor India for a total of four years, including his time spent as the division’s executive director from 2014 to 2015.