You can contact Hyundai’s Customer Care department by phone, email, or online to lodge a complaint. There are additional ways to complain if you’ve already tried to resolve your problem with Hyundai and haven’t gotten a good response.
The Better Business Bureau is where consumers typically go to file complaints (BBB). You can check out their listing for Hyundai Motor America on their website. From there, you can review the previous complaints made against the business and, if necessary, file your own.
Here is what happens when you complain about a Hyundai to the BBB:
- You have filed a complaint.
- The BBB strives to process the complaint in two business days.
- Within 14 calendar days of receiving your complaint, Hyundai will be required to react. The BBB will send them another request for a response if they don’t answer within the specified window of time.
- When the BBB gets Hyundai’s response, it will let you know about it and request that you respond as well. In the event that Hyundai does not reply following the second request, the BBB will also let you know.
Depending on how Hyundai reacted to the complaint and how you responded to Hyundai, the BBB will then either close the complaint or assign it a status. After contacting the BBB and Hyundai, if you still don’t feel Hyundai’s response is adequate, you might need to look into legal options for redress and compensation.
In This Article...
Anonymous grievance Problems with Product/Service Complaint Type
On August 1, 2021, I bought a brand-new 2021 Hyundai Kona EV from the Inland Empire Hyundai Dealership in California. I bought the car to reduce the amount of petrol I was paying on my 2018 Hyundai Sonata. Two days a week, I commuted in the Kona a distance of 75 kilometers each way.
I noticed a “Check Electric Vehicle System” warning light on my dashboard on September 30, 2021. I also observed that the Kona was not charging. From the car, I made a call to the Hyundai BlueLink representative. The agent made an effort to identify the problem, but ultimately decided that I should take the Kona to a Hyundai service center. On the next day, I observed the vehicle battery was entirely dead. The 12 volt battery started when I jump-started it. On October 1, 2021, I made a call to the Victorville Hyundai Service Department to schedule a visit to determine the issue. I was told that the wait for an appointment would be three weeks. I had the Kona in my garage. I jump-started the car on October 18 and took it to the service department. On October 21st, Casey at the service department informed me that the technician had advised him to replace the internal battery in the Kona and that the batteries were currently out of stock and expected to take two months to arrive.
I called the Hyundai corporate offices to let them know that I was out of money for the new car and was spending a lot of money on gas. On October 21st, I spoke with Jeff in the customer service department (844-462-5557). He gave me a case number, ********, and informed me that I would hear from a case worker in 2 days to discuss the issue. Since October 21st, I have called the Customer Care Dept. twice, but no case worker has called to discuss my issue.
I’m making every effort to get Hyundai HQs to deal with this issue. It is unacceptable for a brand-new car to lose power after only two months because of its battery. I would for Hyundai HQ to loan me a car until my Kona’s battery is changed at no expense to me, or to replace my broken Kona with a brand-new Kona EV.
How to Contact Hyundai Best
While Hyundai’s finest helpline number is 1800114645, there are two additional ways to contact customer support. According to previous Hyundai consumers, sending an email with your complaint to [email protected] is the second best way to get in touch with their support service. Customer support offered at their service centers is the next best choice for clients seeking assistance. Below is a list of their service locations.
Please let us know if you believe this information is incorrect or if you are aware of any more ways to get in touch with Hyundai customer service so that we can notify our other clients.
What are some typical Hyundai issues?
Since the engine is the heart of the car, having a malfunctioning one can be irritating and, frequently, scary. Engine issues with Hyundai automobiles are frequently reported. These issues can range from ticking or strange noises to stalling, cutting out, or seizing. The 2011 and 2012 Hyundai Sonata appear to have been most affected by these problems. Both the Sonata and Elantra have a history of internal electrics problems, which can lead to improper engine operation. To get you back on the road, any engine problems should be fixed right away.
How can I make a Hyundai warranty claim?
How to receive warranty service for your Hyundai: the Hyundai’s VIN number can be located (VIN) Speak to a Hyundai dealer (preferably the one from whom you bought your Hyundai) To schedule an appointment and have your Hyundai repaired, adhere to the instructions provided by the dealer.
How can I reach Hyundai regarding recalls?
SONATA AND SANTA FE SPORT VEHICLES BUILT IN THE PERIOD 2013-2014 ARE BEING RECALL BY HYUNDAI MOTOR AMERICA (HYUNDAI). PREMATURE BEARING WEAR WITHIN THE ENGINE MAY BE CAUSED BY MACHINING ERRORS DURING THE ENGINE MANUFACTURING PROCESS.
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Owners will receive notification from Hyundai, and dealers will inspect the vehicles and replace the engine assembly for free as needed. JUNE 23, 2017, IS WHERE THE RECALL IS SUPPOSED TO START. HYUNDAI CUSTOMER SERVICE CAN BE REACHED AT 1-855-671-3059 BY OWNERS. RECALL 162 IS HYUNDAI’S NUMBER FOR THIS RECALL.
In order to address a condition involving the fuel delivery system in vehicles included in recall 189, a safety recall addressing a related condition, which was issued in February 2020, Hyundai is initiating a safety recall. This action is being taken by Hyundai to guarantee the safety of its vehicles for Hyundai customers.
THE AFFILIATED POPULATION UNDER RECALL 189(20V-121), WHICH PROVIDED A FUEL FEED LINE INSPECTION CONNECTING THE LOW-PRESSURE FUEL PUMP TO THE DIRECT INJECTION FUEL PUMP FOR DAMAGE AND/OR LEAKAGE, INCLUDES THE SUBJECT VEHICLES. The fuel tube was replaced if the inspection revealed damage to the fuel feed line or fuel leakage. HEAT RESISTANT TAPE WAS APPLIED AT THE CONNECTION BETWEEN THE LOW-PRESSURE FUEL TUBE AND FUEL PUMP IN THE EVENT THAT THE FUEL FEED LINE DIDN’T SHOW SIGNIFICANCE OF DAMAGE AND/OR FUEL LEAK. A LIMITED NUMBER OF VEHICLES THAT RECEIVED HEAT RESISTANT TAPE AS THE REMEDY UNDER RECALL 189 HAD A FUEL LEAK DETECTED IN IT (20V-121). FUEL LEAKAGE IN THE ENGINE COMPARTMENT COULD RISE THE RISK OF AN ENGINE COMPARTMENT FIRE WHEN AN IGNITION SOURCE IS AVAILABLE.
FIRST CLASS MAIL NOTIFICATIONS WITH INSTRUCTIONS TO TAKE THEIR VEHICLES TO A HYUNDAI DEALER TO HAVE THE FUEL FEED LINE REPLACED WILL BE SENT TO ALL OWNERS OF THE SUBJECT VEHICLES. No matter if the affected vehicles are still covered by Hyundai’s New Vehicle Limited Warranty, this remedy will be provided at no cost to owners of all affected vehicles. In accordance with the reimbursement plan submitted to the NHTSA on February 24, 2022, Hyundai will also reimburse owners of affected vehicles for out-of-pocket expenses used to obtain a remedy for the recall condition. A SEPARATE LETTER NOTIFYING OWNERS WHO HAD THEIR FUEL TUBE REPLACED UNDER RECALL 189 WHILE HAVING 227 OPEN ON THEIR VEHICLE THAT NO FURTHER ACTION IS NEEDED FROM THEM FOR THIS RECALL 227 WILL BE SENT TO THESE OWNERS.
How can I address a letter of complaint to a car manufacturer?
complaint about a manufacturing flaw in my automobile. Greetings, Sir/Madam I would like to formally complain to you about the issues I am having with the vehicle I purchased in (Month, Year), and I would like to ask for your help in solving these issues right away.
How does Hyundai combat theft?
KMOV/ST. LOUIS, MO – In response to car thefts of its vehicles across the country, Hyundai released a statement on Friday. Security kits will be available in October, according to the auto supplier.
This is the claim:
The current increase in car thefts of specific Hyundai model vehicles worries Hyundai Motor America. Despite the fact that all of our vehicles meet or exceed federal motor vehicle safety standards, a concerted social media campaign has sadly targeted our vehicles. Our vehicles without engine immobilizers are a target for thieves. All automobiles created after November 1, 2021, must have immobilizers as a standard feature.
Hyundai has been collaborating with regional police agencies to provide steering wheel locks for owners of previous model year Hyundai vehicles without an immobilizer, and will keep doing so. Hyundai has also discovered a Firstech / Compustar security package that specifically targets the way that thieves enter these vehicles.
This security kit will be offered for purchase and installation at Hyundai dealerships and accredited Compustar installations across the nation beginning on October 1, 2022. Customers with inquiries can always call the Hyundai Consumer Assistance Center at 800-633-5151 until Hyundai releases more information.
Hyundai theft victims have expressed frustration with the cost of the security kit to News 4.
“What a rip-off that is. Just drove away with $14,000. Therefore, I believe that you should be able to provide me with a kit for that $14,000 “Sierra Groman, a resident of St. Louis whose automobile was taken sometime between Friday night and Saturday morning, stated.
If Hyundai and Kia didn’t fix the security problems with their vehicles, the City of St. Louis threatened to sue the manufacturers.
In St. Louis, nearly 2,000 Kia or Hyundai vehicles have either been stolen or nearly stolen. According to the police, the vehicles account for 77% of all stolen vehicles in the city.
If possible, AAA advises drivers to lock their car, park in a well-lit area with lots of foot traffic, and do so in a garage.
Is Hyundai the subject of a class action lawsuit?
A new class action lawsuit in Illinois filed against Kia and Hyundai makes this assertion.
Yvette Davis was proud of herself when she was finally able to purchase and claim ownership of this 2011 Hyundai Sonata after years of financial hardship.
On August 28, Davis’ pride was dashed when she went outside and saw that her automobile had been taken from in front of her house.
Davis started his investigation after filing a police report. She discovered that numerous class action lawsuits have been brought against Hyundai and Kia around the nation, arguing that the lack of an immobilizer is the reason the vehicles are so simple to steal.
Then CBS 2 discovered that one had recently been filed in federal court in Chicago for Illinois as well.
The lead attorney for the Illinois complaint and a dozen others, Ken McClain, alleges that Hyundai and Kia did not install the immobilizers to keep the cost of the vehicles low.
Kia and Hyundai have been aware for some time that not installing an immobilizer disadvantages their vehicles, according to McClain.
She is, nevertheless, among the fortunate. She recently received a letter informing her that her Sonata was being held in a city impound lot. Driveable despite damage.
But she doesn’t have any money to fix it because her sole insurance is liability. She was placed in touch with the class action lawsuit’s attorneys by CBS 2.
People who have had their Kias or Hyundais stolen are included in the lawsuits, according to McClain.
“We will be looking to have them reimbursed,” McClain said. “We will have different kinds of people with damages, including those who have had their cars taken.”
There are 13 claims against Kia and Hyundai, with McClain serving as the lead counsel in at least three of them. Both Hyundai and Kia were contacted by CBS 2 and asked for an interview or a response. Both stated that they do not speak on ongoing legal disputes.
What does the Hyundai warranty not cover?
Hyundai vehicles come with bumper-to-bumper warranties that last for five years or 60,000 miles, whichever comes first. The coverage extends to manufacturing flaws that appear despite routine maintenance and operation of the vehicle. This is relevant to numerous chassis, electronic, interior, and outside components. The paint, which is protected for three years or 36,000 miles, is one of the exclusions.
For the first year or 12,000 miles, a few basic service adjustments, parts, and accessories are included. Routine maintenance tasks like replacing filters, wiper blades, burned-out bulbs, and fuses, as well as oil and other fluid changes, are not included. Additionally, the majority of warranty coverage may not apply to modified or damaged automobiles.