BMW Roadside Assistance is accessible for four years following the day your new BMW was first put into service, or up to six years in the case of a Certified Pre-Owned BMW. There are no mileage restrictions or additional fees for you.
The Consumer Identification Sheet that your BMW Center provided at the time of sale contains a complete description of the program.
In This Article...
FAQ
For four years following the purchase of a new model and six years following the purchase of a certified pre-owned model, BMW offers free, round-the-clock roadside support. You’ll all be covered by their insurance even if someone else was operating your car! A
Imagine this: You are driving your Beamer at a late hour when you unexpectedly blow a tire. You’re lost, under pressure, and possibly beginning to feel a bit anxious. The warranty program offered by BMW includes roadside assistance precisely for this reason. A
BMW Roadside Assistance is designed to tackle crises head-on, from flat tires to tows and a host of issues in between.
A
both for aid while driving and assistance with the route planning.
Having tire trouble? Fuel run out? Require a tow? With BMW Roadside Assistance, you can be sure that you can always turn to us no matter what occurs while you’re driving.
BMW Roadside Assistance provides exceptional roadside assistance without any mileage restrictions, at no additional cost*, around-the-clock, every day of the year. You are protected in all 50 states, Canada, and Puerto Rico. If someone else is driving your BMW, you are still protected.
We can offer route advice for the ideal journey on your upcoming road trip in addition to emergency roadside assistance. If your trip is unexpectedly cut short, we can even assist with arranging alternative transportation and hotel accommodations.
You get access to free BMW Roadside Assistance for the first four years after the vehicle’s original in-service date, without mileage limitations. After taking delivery, BMW of North America, LLC would have sent you your Service and Warranty Booklet, which contains all the information.
If you own a Certified Pre-Owned BMW, you have unlimited mileage coverage for six years after the vehicle was first put into service. Your Consumer Information Statement, which was given to you by your local BMW store at the time of delivery, has all the information you need.
BMW Roadside Assistance can be reached directly at 800-332-4BMW for covered assistance in the case of a breakdown (800-332-4269).
How is BMW Assist put to use?
Your system broadcasts your location and other vehicle information at the push of a button. You then communicate hands-free with a qualified response professional who orders the dispatch of the necessary services. After a serious impact, the BMW Assist system is built to instantly place a call.
Installing BMW roadside assistance: What should I do?
In the video below, BMW How-To demonstrates how BMW Roadside support may help you when your car breaks down or develops a technical issue. You have two options for calling roadside assistance in the event of a breakdown: straight from the warning message or through the assistance menu on the Central Information Display. As an alternative, you can call roadside assistance by phone or use the My BMW app if you are, say, outside the car. You need an active BMW ID with a connected vehicle in the app in order to use Roadside Assistance calls in the My BMW app. Open the “Call Roadside Assistance” option in the My BMW app. Accept “Share Vehicle Data” to send the call’s current location and any vehicle data. In this manner, BMW service can assist you more quickly and effectively. Choose “Call” in the pop-up menu to connect to the BMW Service call center. Your vehicle can be remotely diagnosed using the vehicle data and your description of the problem. Either a service car will be sent to your place to assist you or the issue with your vehicle can be fixed remotely. You can monitor the progress of your Roadside Assistance Request in the My BMW App. If a service vehicle is sent out, its anticipated arrival time is shown. You can follow the service vehicle’s progress by clicking the map in the Request Status.
Additionally, you can see information on the service truck. Your car’s breakdown or technical issue will be examined by a mechanic when the service truck shows up. In the My BMW app, you receive a confirmation after the service has been completed.
How can I turn on BMW Assist?
- On the dashboard, click “Activate Remote Services.” If this button isn’t visible, you can access it by going to Settings > Set up services > Activate Remote Services.
- Choose a vehicle.
- Put in the security code BMW texted or emailed you.
What does BMW Assist cost?
You may rely on BMW AssistTM to assist you with your busy life by purchasing the optional Convenience Plan for $199 per year of service, which is accessible to all Safety Plan subscribers.
What features come with the BMW Active Driving Assistant?
As soon as you start driving, the BMW Active Driving Assistant is instantly activated. The system has sensors that can detect impending collisions and will sound an audible warning to the driver. The system will take the required actions to prevent an accident if you are slow to react.
Has BMW installed a tracking system?
Keep track of the status of the charging process, tire pressure, fuel, and battery levels, among other things. Using Remote Services, you may also lock, unlock, and locate your car.
My BMW App helps you find parking, discover POIs, send your destination directly to your BMW, and even check the range of your electrified vehicle.
Right from your phone, manage your BMW Financial Services account. Make payments, receive reminders to make payments, and more.
Does BMW have a mechanism for recovering vehicles?
BMW Assist also offers services for recovering stolen vehicles, which might lower the cost of your comprehensive insurance while enhancing your level of security. Additionally, you can phone a toll-free number to seek door unlock assistance if you ever find yourself locked out.
Can any shop service a BMW?
If you’re reading this, it’s likely that you’re looking for information on whether you have to take your BMW to the dealer for maintenance or an oil change. Can I take my BMW to any mechanic? is a question you may have already questioned yourself. In summary, you can take your BMW to whichever mechanic you choose for maintenance and oil changes. There is a little more to it than that, but overall, you are under no need to visit the BMW dealer ever again if you choose not to.
You must keep in mind that not all mechanics are certified to operate on your BMW, even though you have a choice in who does so. Even though all modern cars have four wheels, many of them are very specialized, and sometimes that’s where the similarities between various manufactures end. We’re going to go into the specifics of getting your BMW serviced today, including some warning signs you should watch out for. In the end, we’ll provide you with enough knowledge to locate a skilled BMW mechanic in your neighborhood. Since it’s in their best financial interest to have you return to them for everything, including the needless nitrogen for your tires, you probably won’t hear this information from your BMW dealer.
The dealership industry has a little-known secret: “Service and repair” is their “bread and butter.” They make every effort to prevent you from taking your repairs elsewhere because of this. They advocate against independent mechanics since it will put more money in their own wallets even though they are fully aware that they provide the same services for less money. You need to hear this if you’re still wondering, “Can I take my BMW to any mechanic for service?”
What does BMW SOS stand for?
Your vehicle’s position and other crucial information are sent to the BMW Assist Response Center once you push the SOS button. When necessary or requested, a response specialist will chat with you to arrange dispatch, notify your emergency contacts, and connect you to BMW Roadside Assistance*. There may also be emergency directions available.
BMW Assist Emergency Call uses an accident-proof telephone unit permanently placed in your car to immediately contact the BMW Call Centre in the event that an airbag is deployed. Then, someone with specialized training will get in touch with you and alert the emergency services.
The same link simultaneously transmits information important to the rescue services, such as the danger of injury, the number of passengers, the model, and the color of the car, as well as the location of the vehicle to the nearest metre. You can manually activate the emergency call if you need to call for help for another driver, for example.
If you ever lock yourself out of your BMW, you can get inside using this practical function. Simply dial the toll-free number for BMW Assist, enter your name and password, and a response professional will remotely open the driver’s door of your car for you.
Call the BMW Assist Response Centre after filing a police report if your BMW is ever stolen to remotely activate your BMW Assist system, which will help the police find your car and reclaim it. Even so, this procedure can lower your insurance deductible.
The location and vehicle information are automatically communicated to the BMW Assist Response Centre in the case of an impact, collision, or rollover. The occupant of the car or you will be reached by voice by a response professional. If there is no response, the Response Centre will point the right emergency services in the right direction to the position of the car. In the event that contact is made, the response specialist will function as a comforting presence while another professional manages emergency dispatch.
Can a stolen BMW be tracked?
If you or any other passengers in your car request BMW Assist services, if your airbag deploys or you experience a severe rear impact, if your car is fitted with stolen vehicle recovery technology, or if you report your car stolen, we may also record, monitor, or track your vehicle’s location or other information.
Does the BMW app have a fee?
The My BMW app is available for free download from the Apple App Store or Google Play Store and works with both iOS and Android devices. It serves as a new, universal interface with the car, giving information on the status of the vehicle whenever needed.
Can my BMW self-park?
BMW owners have had more time than others to adjust to the concept because the German company initially debuted its “Parking Assistant” technology on the BMW 3 Series in 2012. Since its introduction throughout the entire lineup, the German company’s active park assist technology has been enhanced and developed. Currently, the system uses sensors to locate a parking place that is big enough, and with the push of a button, it can take full control and park the car there by itself.
What occurs if you hit the SOS button on a BMW?
If you drive a modern BMW, you may have noticed that there is a ‘SOS’ button directly above the rearview mirror. The majority of you presumably have questions about what it does and how it might be useful. However, we never had the necessity or – hopefully – the curiosity to even press the issue. BMW made a brief video that they posted to YouTube that explains what the button performs in detail.
Over the past ten years, numerous versions of the BMW Intelligent Emergency Call system have been installed on BMW vehicles. In the event that something goes wrong or you are in an accident, it is intended to notify the emergency services. Rescuers can arrive prepared for any scenario thanks to the system’s ability to diagnose the vehicle and transmit pertinent information with them. Relevant information will be supplied along with an emergency call.
The information transmitted could include the car’s precise location right now (as determined by GPS coordinates), the number of airbags that have been deployed, and an assessment of the accident’s severity. Your call might be routed to a BMW call center or straight to the authorities, depending on where you are right now. Given that the regulatory body has already passed a legislation in this regard, all of this technology will undoubtedly become common in the EU over the next years.
You must first tap to open the cover flap in order to activate the BMW Intelligent Emergency Call system. Once the LED in the button region is lit up green, push and hold the SOS button. The mechanism might automatically activate in an emergency. You can also use the SOS button to report an emergency even if you are not directly involved in it.