- Dial 1-844-4GENIUS to reach the BMW Genius Hotline (New Product Customer Care) (443-6487)
- Send an email to bmwgenius@bmwusa.com for the BMW Genius Hotline (New Product Customer Care).
- To reach customer service, dial (800) 831-1117.
In This Article...
Speak with BMW Corporate
BMW of North America, LLC is a global manufacturer of luxury vehicles, sports cars, motorcycles, and bicycles. Over 116,000 people are employed by it globally, and its 2014 revenues were estimated to be €80 billion. There is only one BMW manufacturing facility in the United States, and it is situated in Greer, South Carolina. The majority of BMW vehicles are manufactured in Germany.
Franz Josef Popp established BMW in Munich, Bavaria, Germany, in 1916. Munich continues to be the global headquarters. It started out as an aviation engine manufacturer but was obliged to halt operations after World War I was declared over by the Treaty of Versailles. In 1923, production shifted to motorcycles, and in 1928, to automobiles. The parent business of the Royals Royce Motor Car is called Bayerische Motoren Werke AG, or BMW. Facebook, Twitter, and YouTube are where BMW has a social media presence.
What you’ll need
Independent dealerships are supervised by BMW, which also provides a section for handling client complaints. In order to establish communication between corporate BMW and the specific dealership that is causing the issue, BMW car owners must notify the BMW complaint department. An owner can cover all of their bases and find a solution by phoning BMW and filing a formal written complaint.
Collect details about your car, such as the model and VIN. When you call the BMW dealership where you are having issues, ask to speak with the manager. Give him the specifics of your car and let him know the issues you have with the dealership. You won’t have to expend the effort of carrying out the complaint procedure if the manager can fix the problem.
If the dealership manager is unable to fix your problem, contact BMW of North America (BMWNA) by email through the primary BMW website. In an email, file a formal complaint outlining your grievances and include your VIN, contact details, and the name of the nearby dealership.
Step 2’s email should be followed with a letter outlining the same details. On the BMWNA website, locate the business’ most recent mailing address. Use certified mail to deliver the letter to that location. This will ensure that BMW receives a documented copy of your grievance, possibly leading to a prompt resolution.
On the BMWNA website, you may find the phone number for the complaints section. Call the number and let the complaint department know you’ve written them a certified letter and an email about a problem with your neighborhood dealership that hasn’t been resolved. Give specifics about the issue and ask BMWNA to get in touch with the dealership to resolve it.
Make sure BMWNA and your neighborhood dealership are in touch with one another and working to solve your issue by following up with them. If BMW does not acknowledge and resolve your problem, think about contacting the Better Business Bureau.
What to do if you want to complain to BMW Australia Finance.
The finest caliber goods and services are what BMW Financial Services is dedicated to provide. Please let us know if, for any reason, you believe that we have fallen short of your expectations or that any aspect of our service hasn’t completely satisfied you. The information below advises you where to direct your complaint and gives you a basic description of how we handle complaints in our consumer dispute resolution process.
Give our knowledgeable customer service representatives a chance to help and address any issues you may be experiencing. Please choose the most appropriate contact information from the list below. On Monday through Friday, between 8:30 and 5:30 p.m. (AEST), our teams are ready to answer your call.
Please give us the following information so that we can better investigate and address your complaint:
- Your Contract No.
- names and addresses of you
- Information on how to reach you and preferred methods of contact
- a concise explanation of your issue and the outcome you seek;
- copies of any supporting paperwork that is pertinent.
The best efforts of BMW Financial Services will be made to
1) Recognize your grievance as soon as it is practical to do so and begin collaborating with you on a solution.
2) Within 21 days of receiving the complaint and all pertinent data, give you a final response in cases where concerns about financial hardship are raised. The complexity of your case, if all necessary information has been provided, how quickly you typically respond, and other factors will all affect how quickly we respond to you. We will respond to concerns about things other than financial hardship within 30 days.
3) Conduct thorough, unbiased, and in good faith investigations into all complaints, asking you for more information as necessary.
4) Respond to every complaint in a sincere, timely, and effective manner while taking into account all pertinent aspects to guarantee a just and reasonable resolution for you, the customer.
5) After we’ve come to a decision, talk to you about it and confirm in writing our final response and the justification for the decision.
Where can I find BMW Corporate?
- Address: Germany, 80788 Munchen, Petuelring 130.
- US Postal Code: 07677 Woodcliff Lake, New Jersey 300 Chestnut Ridge Rd.
- Contact us at 1-800-831-1117.
- Customer relations email address is bmwusa.com.
- 134,682 employees are employed.
- Founded: 7 March 1916
What are BMW’s primary problems?
- Engine Cooling Unit. Overheating is a problem that many BMW owners frequently experience.
- Oil Spills.
- Under Braking, the steering wheel vibrates.
- Tail Lamp Unit
Who are the customers of BMW?
The premium car maker divides its selection into categories based on behavioral, psychographic, and demographic characteristics.
A typical BMW consumer is between the ages of 35 and 50, is doing well in his or her job, enjoys aspirational products, and places a high value on his or her own social standing. These folks look for advantages like supremacy, performance, dependability, and quality.
BMW aims to attract clients from upper class socioeconomic groups since they are the ones who can buy a BMW and will also value the work of art. As the leader in the world, BMW has established a reputation as a premium, technologically cutting-edge, high-performance, and exclusive automaker.
How frequently do BMWs experience issues?
According to data from 2017 provided by U.S. News, BMW models had an average of 139 issues per 100 vehicles. A comparable but marginally lower 131 faults per 100 cars were experienced by Mercedes-Benz.
The majority of vehicles from other automakers are thought to be free of problems before 100,000 miles, aside from regular wear and tear. For this reason, many warranties include the first 100,000 miles. Even after only 20,000 miles, minor mechanical issues can arise, but routine maintenance can generally fix them.
Conversations on Quora reveal a range of customer experiences. Significant issues also point to factors including road conditions, driving habits, and regular maintenance. For instance, clutches can go far beyond 100,000 miles unless the driver shifts quickly or grinds in harder than usual on a regular basis.
The lesson? More expensive cars are not necessarily more reliable. While certain BMW models continue to run smoothly after the typical road life, most BMW owners start having issues sooner rather than later. Additionally, those fixes typically cost more.
What is not covered by the BMW warranty?
The new BMW guarantee does not cover components like brake pads and filters that experience typical wear and tear. Additionally, it won’t cover damages brought on by inappropriate use or sun damage.
How can I address a letter of complaint to a dealership?
PERHAPS IT CONCERNS: I’m writing to let you know that my (INSERT YEAR, MAKE, MODEL, & VIN NUMBER OF YOUR VEHICLE) is having issues, and I’m asking you to fix it within thirty (30) days of receiving this letter.
Where is the headquarters of BMW USA?
The “Stars and Stripes” X5 is shown at the BMW Zentrum (visitor center) at the Spartanburg facility (E53).
Since 1956, BMW vehicles have been legally sold in the US, and since 1994, they have also been produced here. In 1975, the first BMW dealership in the US opened its doors. BMW ranked as the 12th best-selling brand in the US in 2016.
With a current production rate of almost 1,500 automobiles per day, the BMW manufacturing facility in Greer, South Carolina, has the greatest production volume among all BMW facilities globally. The Spartanburg facility manufactures the SUV models X3, X4, X5, X6 and X7.
BMW’s North American businesses include include sales, marketing, design, and financial services operations in the United States, Mexico, Canada, and Latin America, in addition to the South Carolina manufacturing unit. BMW’s North American headquarters are situated in Woodcliff Lake, New Jersey, at 300 Chestnut Ridge Road. Dublin, Ohio serves as the company’s North American headquarters for its sizable financial services subsidiary, which is in charge of captive lending for BMW automotive, BMW Motorsport, and Rolls-Royce vehicles when customers choose to lease the cars or decide to finance them directly through the business.
What kind of folks purchase BMWs?
According to YouGov, East Anglian men between the ages of 40 and 59 make up the majority of BMW drivers. They are probably conservative political partisans who work in the business, finance, or consulting fields.
Which BMW models are still produced in Germany?
It is no surprise that the BMW Leipzig Plant produces the BMW i3 and BMW i8 because it is one of the world’s most cutting-edge and environmentally friendly auto factories.
Where do BMWs sell best?
China was BMW’s top sales market for the fiscal year of 2021. Around 33.6% of sales of Rolls-Royce, BMW, and MINI were made in China. In the fiscal year 2021, almost 848,000 of these vehicles were purchased by Chinese consumers. This is more than twice as many automobiles as German drivers purchased.
In 2021, BMW sales in the US recovered, with overall quarter-over-quarter growth higher than in 2020. This sales performance is mostly driven by sales of products bearing the BMW brand, as the group’s MINI business did not achieve the same success. Even though BMW’s little MINI hatchbacks were never destined to dominate the American market, nobody at BMW could have predicted the weak and disappointing sales numbers of May 2019: MINI sales fell 33.2 percent from May 2018 to May 2019. The luxury automobile manufacturer’s 2020 revenue also showed sluggish year-over-year growth in the US market and declining growth in the European market. However, it should be noted that 2021 saw an increase over 2020 in BMW’s overall year-end sales in the United States.
What country produces BMW engines?
Franklin — As part of a bigger transition to low-emission vehicles, BMW said it will retool its German facilities to make electric cars and components and move combustion engine production to operations in England and Austria.
By the end of 2022, all of BMW’s German plants will produce at least one fully electric vehicle, according to board member Milan Nedeljkovic, who is in charge of production at the company.
With a 400 million euro investment till 2026, BMW’s facility in Munich, Germany, which presently constructs 4-, 6-, 8-, and 12-cylinder combustion engines, will be retooled to produce next-generation electric vehicles.
Eight and twelve cylinder engines will be produced in Hams Hall, England, according to BMW, while other engines will be produced in Steyr, Austria.
The majority of the investments will go to factories in Munich, Dingolfing, and Regensburg in the German state of Bavaria, where BMW is headquartered.
Munich will be home to the production of the fully electric BMW i4 while Regensburg and Dingolfing, Germany, will build the fully electric 5-series and 7-series vehicles.
At its Dingolfing factory, where electric car powertrains are produced, BMW claimed the number of employees will quadruple to 2,000.
The Mini Countryman will be produced by BMW in Leipzig, Germany, in both combustion engine and electric versions, while the Regensburg and Leipzig plants are preparing to produce battery modules.
By the end of the year, BMW plans to reduce costs by 500 million euros, the business added.
As customer interest in electric vehicles grows and governments speed the extinction of the internal combustion engine, car factories all over the world are screaming for investment into the next generation of automobiles.
In an effort to promote low-emission vehicles, Germany presented a $3.56 billion ($3.56 billion) plan on Wednesday, and Britain announced it will prohibit the sale of new gasoline and diesel cars and vans beginning in 2030.