In its campaign to attract customers of new cars, Kia has employed a three-pronged strategy.
All new automobiles will now come with a seven-year, unlimited-mile guarantee from the manufacturer, along with seven years of service agreements with set prices and roadside support.
The guarantee surpasses a six-year agreement Citroen unveiled in March as the longest in Australia.
The program establishes a new benchmark for customer service, according to Damien Meredith, chief operating officer of Kia Australia.
Customers of Kia now enjoy a level of security unmatched in the Australian new car market.
For vehicles sold after October 1, 2014, the seven-year warranty, servicing, and assistance coverage is applicable. While those with automobiles covered by Kia’s current limited price servicing plan will have their servicing schedules extended to a total of seven years, existing owners will not benefit from the lengthened warranty.
The contract may be the first of its sort in the country, but Kia Australia is lagging behind its European subsidiary, which started offering seven-year guarantees in 2006.
The manufacturer’s current five-year, unrestricted-mileage warranty is one of the best in the nation. In Australia, Hyundai was the first business to do so in 2007, and Kia followed suit in 2008.
Some Renault models come with a five-year, unlimited-mileage guarantee, whereas some Mitsubishi models have a five-year warranty with a cap of 100,000 miles on the Lancer and Pajero and 130,000 miles on the Outlander and Mirage hatchback.
In recent years, automakers have increased their efforts in the area of customer service.
The majority of the most popular automakers now provide capped pricing servicing schemes, lead by Hyundai, which has done so since 1986 for all domestically marketed automobiles.
In This Article...
Kia started offering a 10-year warranty when?
The Drive claims that Kia stands apart from other automakers thanks to its 10-year/100,000-mile powertrain guarantee. Beginning in 2008, this warranty was initially offered on the market.
Do Kia’s 10 year warranties still exist?
The 10-year or 100,000-mile Kia warranty is divided into four main sections:
- Basic limited warranty: covers up to 60,000 miles or five years.
- 10 years or up to 100,000 miles of limited powertrain warranty coverage.
- Five years or up to 100,000 miles are covered by the limited anti-perforation warranty.
- Roadside assistance plan: Five years or 60,000 miles are covered.
When did Australia’s seven-year Kia warranty begin?
Kia claims that the success of its seven-year warranty, which was an industry first, and is now looking into even longer coverage.
Since introducing the first seven-year warranty in Australia in October 2014, several brands have done the same.
Damien Meredith, the CEO of Kia Australia, responded when asked whether a longer warranty will be offered: “It might not happen straight immediately, but it is under consideration.”
At the unveiling of the revamped Kia Cerato this week, Mr. Meredith told the reporters, “We’re always thinking about it, (but) probably a commercially bad idea to debut it simultaneously announcing a new logo and branding.”
According to internal studies, Kia’s industry-first seven-warranty has dropped from the top rank to third on the list of reasons customers choose to purchase its vehicles.
According to Dean Norbiato, marketing manager for Kia Australia, “warranty was the number one reason people purchased a Kia.” However, according to our most recent surveys, it has dropped to third position, trailing only design and manufacturer.
Honda, Mitsubishi, and the now-defunct Holden brand previously provided seven-year temporary warranties, but the Chinese brands GWM, MG, and Haval as well as the South Korean company SsangYong now provide seven-year customer protection schemes that are permanent.
Mitsubishi now provides a 10 year/200,000 km guarantee on the proviso that the car is serviced by one of its dealer networks for the duration of the warranty.
Are there Kia vehicles with a 7-year warranty?
The well-known 7-year warranty offered by Kia is a testament to the brand’s commitment to excellence. The degree of assurance goes beyond the day you purchase your new vehicle since Kia assures its customers a 7-year commitment.
All Kia models are covered by the 7-year or 100,000-mile warranty, with no hidden conditions. Even more of a motivation to buy a new Kia is that you can transfer your warranty if you decide to sell it. The advantages of purchasing a used Kia may still include a sizable manufacturer warranty, so they don’t solely apply to new car purchases.
The warranty takes pride in offering “bumper to bumper cover,” which means that from the first day of the contract to the end, the same level of protection will be provided. All costs for parts and labor, as long as they fall under your guarantee, are covered, even if you are traveling inside Europe.
How can I tell whether the warranty on my Kia is still valid?
To be eligible for the certified pre-owned (CPO) program, Kia vehicles must pass a 164-point inspection process, and as part of this, the manufacturer repairs any part that doesn’t meet inspection standards. The Carfax history report of the vehicle is also reviewed by Kia, who looks for items like flood damage, a salvage title, and accident history.
The manufacturer backs up each of its CPO vehicles with a unique Kia warranty in addition to this extensive process. The CPO coverage for Kia includes:
- Limited powertrain warranty: Covers powertrain parts for ten years or one hundred thousand miles starting from the vehicle’s first day of use.
- Platinum coverage: Covers the majority of the vehicle’s parts for a year and a half (12,000 miles), much like a new car’s bumper-to-bumper guarantee.
- Roadside support: Ten years/unlimited miles after the vehicle’s first in-service date, covers services such as lockout assistance, jump starts, and towing.
- Travel breakdown insurance: Pays for up to $100 per day ($500 per incident) in food and housing costs if you break down far from home and have to spend the night while your car is being fixed.
- Rental car coverage: Pays for alternate transportation for a maximum of 10 days at a rate of $35 per day while your automobile is receiving a covered repair.
What models of Kia engines are on fire?
According to Brooks, “the recall did not address the fundamental faults with the engine design that gave rise to these difficulties in the first place.”
Brooks informed the I-Team that a consumer alert is unavoidable in light of the most recent allegations from the I-Team as well as the continued complaints of flames and engine failures that the Center for Auto Safety is receiving.
We’ll start notifying consumers, he said, and work to spread the news to others looking at used autos.
The 4 million Kia and Hyundai vehicles produced between 2011 and 2019 that could be included in the consumer advisory all feature the Theta 2 engines that have been involved in multiple recalls.
- Hyundai Sonata 20112019
- Hyundai Santa Fe Sport, 20132019
- Hyundai Tucson, Models 20142015, 20182019
- Kia Optima, 20112019
- Kia Sorento, 20122019
- Kia Sportage 20112019
According to Brooks, the only way to avoid these complaints from coming in “is to warn people to prevent them from owning one of these vehicles in the first place,” as stated by ABC Action News.
Regarding the announcement from the Center for Auto Safety, we contacted both automakers.
Hyundai’s reaction was
In order to solve engine problems, Hyundai has taken a variety of proactive measures, such as carrying out a number of recalls, introducing a new engine monitoring and diagnostic technology, offering extended warranties, and improving our customer service response. Hyundai promotes a culture of openness and responsibility because customer safety comes first in all we do.
Kia answered:
The safety of our cars is our first concern at Kia America. We promote an environment of openness and accountability, and we take great pride in the reliability of our products and our excellent safety record. As part of ongoing monitoring efforts, we regularly assess our vehicles, and we submit quarterly reports to NHTSA detailing any consumer complaints, notices, or claims for any safety issues. Every Kia car marketed in the US complies with or surpasses all requirements for vehicle safety set out by the federal government.
The National Highway Transportation Safety Administration declared in December that it would look further into the extent of the recalls and the efficacy of its remedies. NHTSA reported 158 injuries and over 5,000 fires as of December. Two deaths involving on-fire Kia Souls were covered by the I-Team.
Multiple flaws are linked to the fires in recent recalls. They include fuel line leaks that can cause vehicles to catch fire while moving, electrical issues with the anti-lock brake system, and defective recall repairs.
Thousands of Kia Optimas from 2011 to 2014 were recalled in 2018 as a result of the I-exposure Team’s of subpar recall repairs. The 2011 Optima owned by Mathias was exempt from the recall, though.
We requested Meier Fire Investigations’ Richard Meier, a fire investigator, to look over Mathias’ car. He came to the conclusion that there was a fuel pipe gas leak.
The fuel line connector coming off and spilling gasoline is the most likely reason, according to what Meier has seen so far.
According to Mathias, “You must correct those. That only increases the risk to more people.”
Several Kia fire victims, like Yolanda Lawson, informed us that their brakes failed after their cars caught fire. Both the conventional and emergency brakes, according to Yolanda, failed. To get the automobile to stop, she forced it into the median.
Fourteen months after his leased 2019 Kia Soul caught fire, Jordan Carlton passed away in 2020. Becky, his mother, who was in the car with him, got away. Jordan’s father, Robert Carlton, claimed that the brakes failed and kept his son from exiting the car in time to save himself.
The I-Team discovered that Yolanda’s 2017 Sportage was recalled by Kia in March 2021 due to a potential electrical fire hazard. Yolanda said that she was never notified of a recall.
Kia was requested by The I-Team to inspect Maureen Huckler’s 2015 Soul. According to a report that Kia gave to Maureen, the engine’s catastrophic failure, which left a hole in the engine block and caused engine oil to spill over the exhaust system, was what started the fire.
However, records indicate that the car was recalled in 2020 for an engine inspection to check for flaws that can cause a fire. In March 2021, the examination was carried out by a Kia dealer. After six months, the Soul caught fire.
2020 saw a $760 million settlement between Kia and Hyundai in a class-action lawsuit involving engine fires. As a result, Mathias and Yolanda might be eligible to receive funding to make up for their losses. Regarding the Kia Souls, litigation is still going on.
Notice to Our Loyal Service Customers Regarding Your Kia Warranty And Kia’s New Synthetic Oil Requirement
All Kia vehicles built after April 2021 must now use 100% synthetic oil in order to remain protected by factory warranty. Any vehicle that is still covered by a factory warranty after June 2022 will need to use full-synthetic oil to stay protected. Your guarantee may be void if conventional or semi-synthetic oil is used.
What will void the warranty on my Kia?
Under no circumstances may the warranty be transferred to another vehicle. In the event that the vehicle is “Written Off” (that is, the car has been damaged to the point where restoration is unfeasible or uneconomic) or disposed of by an insurer, the warranty will be void.
Does the Kia warranty continue with a new owner?
Another owner may inherit the Kia warranty. Remember that when you sell the vehicle, the 10-year/100,000-mile limited powertrain guarantee is changed to a 5-year/60,000-mile limited powertrain warranty. The remaining coverage will be given to the next owner.
Do all Kias have warranties?
Since 2008, each new Kia car has been covered by the following warranty: Limited powertrain warranty for 10 years and 100,000 miles. Basic 5-year/60,000-mile warranty with limitations. Limited anti-perforation guarantee for 5 years and 100,000 miles.
Does the lifetime warranty on Kia transfer?
If I sell the car, can I transfer the lifetime warranty? A: No. For as long as they own the car, the owner is still covered by the Lifetime Warranty.