- Dial 1-800-333-4542 to reach Kia customer service.
- To the agent, describe the problem.
- Inquire with them about using your warranty.
- Observe the guidelines they give.
In This Article...
How does Kia’s warranty operate?
Most repairs and replacements of items that fail owing to flaws in the design or construction are covered by the Kia warranty. The automaker, based in South Korea, offers coverage lengths that are above normal. Powertrain coverage is provided to new owners for 10 years/100,000 miles, and bumper-to-bumper protection is provided for 5 years/60,000 miles. In addition to the bumper-to-bumper guarantee, new Kias come with 24-hour emergency roadside assistance for the same period of time.
The warranty terms offered by Kia are among the longest in the industry. Only a few other automakers, like Hyundai and Mitsubishi, can match the brand’s powertrain, bumper-to-bumper, and roadside assistance terms. Corrosion protection is an area where Kia lags behind; on the short end of warranty coverage periods, it is tied with Ford and Toyota. Kia was contacted by our staff for a reaction regarding its corrosion protection restrictions, but we did not hear back.
The Kia factory warranty, which is included with all new cars, is broken down as follows:
- Basic limited warranty: Kia offers bumper-to-bumper protection. Except for a few exclusions and parts that are broken through natural wear and tear, this guarantee covers almost all of the vehicle’s components.
- Limited powertrain warranty: This comprehensive guarantee covers the engine, gearbox, drive axles, and associated components that enable the vehicle to move.
- Limited anti-perforation warranty: Under this warranty, body panels that rust and corrode from the inside out are replaced.
- Roadside assistance benefit: The Kia roadside assistance benefit provides towing to the closest Kia dealership, battery jump-starts, flat tire changes, and other services at a cost of $75 each time you seek service.
As you can see, the Kia warranty is actually composed of various auto warranties, which is customary in the auto sector. Despite the fact that Kia models have longer warranties than many other cars, it’s vital to remember that some parts have lesser guarantees:
- Battery: Kia will only swap out your car’s factory-installed battery if it entirely fails within the first three years or 36,000 miles of ownership.
- A new Kia vehicle only receives a year’s worth of air conditioning refrigerant charge coverage.
- Audio system: Your speakers and entertainment system are insured for three years or 36,000 miles, much like the battery.
What else is excluded from the Kia warranty?
Although the Kia guarantee covers a number of components, it does not cover all potential problems with your car. The following situations are exempt from your factory car warranty’s protection:
- Services for routine maintenance, such as oil changes or inspections
- Damage resulting from owner abuse or negligence
- Damage caused by a vehicle accident
- wearable components such as brake pads and wiper blades
- damage to the environment caused by a disaster such a flood, storm, or fire
- damage brought on by poor repairs
How can I file a claim with Kia?
You can have a varied deadline to submit your claim depending on the type of claim. Please look over the following table:
Payment for a rental car, towing, or other expenses related to a qualifying repair
90 days after the expense is paid or 90 days after the expense is incurred, whichever comes first.
90 days after the incident occurred, if the engine compartment fire happened after August 28, 2020.
If an engine failure or fire happened after August 28, 2020, it must have happened no later than 90 days after that date.
Documentation:
Except in cases where you paid cash for specific Claim benefits, documentation must be given to substantiate your Claim. To understand the kind of paperwork needed to effectively substantiate your Claim, please check the chart below.
Situation:
Documentation needed:
Exception:
a receipt or other record containing the date of purchase, the item(s) purchased (such as a rental car or towing service), and the price.
a duplicate of the original receipt or other proof of payment (such as a bank statement, credit/debit card statement, or receipt from a credit/debit card).
Date and details of the associated repair, if it wasn’t done at a Kia dealership.
If you paid in cash, you must attest under oath that you (or a friend or family member) did not have any proof of the rental car, towing, or other fees because you made the payment in cash.
evidence showing how many days were delayed (e.g., repair order identifying open and close date).
A diagnostic from the repair shop and/or any documentation demonstrating the compensation you received for your car as a result of the engine fire.
Rebate scheme for trading in a current Kia and buying a replacement because of diminished confidence
a diagnostic from the repair shop, the documentation of your trade-in or sale of your car, and/or the documentation of your purchase of another Kia car.
Due to the fact that nothing will be returned to you, documentation needs to be in clear, readable copies. The following file types and file sizes are acceptable for online filing: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip.
Online Filing Procedures:
Before you start filing, please make sure you have your VIN and the necessary paperwork ready.
how to mail a form:
Download a copy of the Claim Form if you want to submit your claim by mail. Please carefully read the form, complete it, and attach any necessary supporting materials. Next, send the Claim Form, completed, to the following address:
Who do I speak with regarding my Kia warranty?
Our toll-free hotline is open to all Americans and staffed around-the-clock, every day of the year. Additionally, it’s easy to remember the number: 1-800-333-4KIA.
How can I tell whether my Kia is still covered by warranty?
Every brand-new Kia that leaves the production line is guaranteed to be of the highest quality and durability, in our opinion. With our industry-leading Kia 10-year/100,000-mile warranty package, let our confidence become yours.
The 10-year/100,000-mile warranty package for Kia includes the following:
- Limited powertrain warranty for ten years or 100,000 miles
- 5-year/60,000-mile standard limited warranty
- 5-year/100,000-mile limited warranty against perforation
- Roadside assistance plan for five years and 60,000 miles
Kia vehicles manufactured in 2008 and later are covered by the warranty program. Depending on whatever occurs first, the year or the mileage limit, each warranty offers coverage until that point.
*Disclosures >
Roadside support and a number of warranties are all included in the Kia 10-year/100,000-mile warranty program. Powertrain and the New Vehicle Limited Warranty are among the warranties (Basic). Roadside assistance and all warranties have limitations.
What will void the warranty on my Kia?
Under no circumstances may the warranty be transferred to another vehicle. In the event that the vehicle is “Written Off” (that is, the car has been damaged to the point where restoration is unfeasible or uneconomic) or disposed of by an insurer, the warranty will be void.
Is an oil change covered by the Kia warranty?
It’s critical to comprehend your warranty’s provisions. It is encouraged that you follow the suggested maintenance schedule for these to maintain your warranty, but it does not cover maintenance such as oil changes, filters, tires, belts, and brakes.
Will Kia cover engine replacement costs?
Recently, a relative of mine wanted to have her car seriously fixed. She went to one of these mechanics, but he refused to execute the expensive fix because she could get it done for free.
Specific Kia automobiles are included in this. This is not the current Kia recall that you may have heard about because of possible engine compartment fires.
The number of automobiles in this volunteer initiative was once much higher. In order to preserve the engines of 624,460 Sorento, Sportage, and Optima automobiles from specific years, Kia launched the product improvement campaign (PI 1803) in 2018.
According to Kia, customers should be on the lookout for vibrations in these vehicles because they “may signify the beginning of excessive connecting rod bearing wear in the engine” and cause knocking noises. The campaign’s goal is to have sensors identify conrod bearing deterioration over time before the driver may feel vibrations.
“Kia additionally voluntarily provided lifetime warranty coverage to both new and used vehicle owners for engine long block assembly repairs needed due to excessive connecting rod bearing damage,” the carmaker continues.
The vehicle models that underwent the initial remedy but may now require engine long block assembly repairs are addressed by the most recent fix.
If you or your mechanic noticed a Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance), you may have realized you needed the second patch.
You might have to wait if you need to bring your car back for a second fix.
While Kia was unable to provide wait times or an estimate of the number of vehicles waiting to be evaluated or repaired under this program, it did acknowledge that, contrary to what has been widely reported in American media, challenges with employee staffing levels and parts supply are not specific to Kia or automotive dealerships in general.
My acquaintance inquired with a Kia dealer in the Dallas area earlier this year to see if they could inspect and fix her car. There were around 40 others in line before of her for the same thing, so she was told that she would need to drop the car off and wait a few weeks before they could examine it.
She waited for Kia to decide if her car was eligible for a free installation of a remanufactured engine for several weeks (Kia says the replacement engines are primarily re-manufactured).
After Kia confirmed her vehicle was qualified, there was a further delay of several additional weeks while the engine was ordered and replaced.
However, Kia does provide compensation for automobile rentals during this period. With the rental, you might have to get creative. Kia will provide coverage up to $40 per day, which would have been sufficient in earlier, more normal times.
You might be entitled to compensation from Kia if your mechanic failed to inform you that you might be eligible for a free replacement or repair and you previously paid out of pocket to fix a car that was experiencing this problem.
Consumers who made legitimate engine repair claims by August 9, 2021, according to the business, “have been paid for their repair charges.” “For repairs completed beyond that time, Kia will examine each one individually to determine if reimbursement will be granted in light of its particular circumstances.
What is covered by the Kia factory warranty?
Kia is unbeatable with one of the best powertrain warranties available. By putting a strong statement of faith in the quality, workmanship, and materials used in its products, Kia conveys a positive message about the efficiency of its automobiles.
For 10 years or up to 100,000 miles, the Kia powertrain guarantee will cover any damage or flaws from the manufacturer. This guarantee covers all of the critical components of the vehicle, including the engine, driveshaft, propeller shafts, differential, axle, and transaxle.
How long does it take to receive compensation from Kia?
How soon will I receive payment? We’ll make every effort to provide a timely and accurate compensation. We anticipate paying out within fifteen business days after you’ve signed up for the program and gone to your dealer to verify ownership and mileage.
Do Kia tires have flat-tire warranties?
Road Hazard Warranty from Kia Any tire purchase from Kia Country includes the second Road Hazard Warranty, which is good at any Kia dealer in the United States. The coverage is as follows, and the policy is valid for two years: Year 1: Free tire replacement or flat repair.
What is covered by the ten-year Kia warranty?
Most new automobile manufacturer warranties are valid for three years or 36,000 miles, whichever comes first. A powertrain warranty is frequently provided separately and has a duration of five years or 60,000 miles, again depending on whether the first limit is reached. The numerous components of an automobile that make it move, such as the engine, transmission, etc., are referred to as the powertrain.
According to Motor1, Kia’s trust in their designs and the general caliber of their automobiles is powerfully conveyed by this lengthy warranty. You’re setting yourself up to lose a lot of money if you promise to cover any powertrain problems for 10 years on a vehicle that is likely to have many of these problems. Kia doesn’t appear concerned though.
Ten-year/100,000-mile limited powertrain warranty
Kia claims that their 10-year, 100,000-mile warranty is proof of the high caliber of their cars. The powertrain is covered under this package for up to 10 years or 100,000 miles, whichever comes first. The following components are affected by this:
- Engine
- Transmission
- Axles
- Driveshafts
Five-year/60,000-mile limited basic warranty
According to Kia of Marin, they also provide a bumper-to-bumper coverage five-year or 60,000-mile limited basic warranty package. This warranty, as its name implies, essentially covers anything on the car between the front and rear bumpers. Common products that experience typical wear and tear are excluded from coverage.
The Drive informs us that frequent problems will be covered if you buy a brand-new 2021 Kia Sorento with this basic limited warranty. These topics solely include difficulties that would arise from subpar manufacturing work or subpar materials. This indicates that issues brought on by accidents or environmental degradation aren’t covered by the policy.
The warranty offers some support for routine maintenance, but for the maximum protection, it’s best to follow the manufacturer’s suggested maintenance program.
Five-year/100,000-mile limited anti-perforation warranty
Drivers may also choose a five-year or 100,000-mile restricted anti-perforation warranty, according to Auffenberg Kia. This coverage extends to exterior body panel perforation and corrosion that originates from the interior of the car and moves outward. However, this warranty does not cover harm caused by mishaps or severe weather, such as hail.
Five-year/60,000-mile roadside assistance plan
A five-year or 60,000-mile package is furthermore offered for roadside assistance. This caps the cost of covered services at $75 per incident, including any towing fees to the closest Kia dealership. Other expenses covered by the insurance include:
- delivery of gas
- Jumpstart assistance
- tire assistance