Once you have registered with us, you can log in to the Consumer Assistance Center and submit inquiries or feedback. Call 1-800-333-4542 to get in touch with the Kia Consumer Assistance Center.
In This Article...
How can I speak with Kia Warranty?
Our toll-free hotline is open to all Americans and staffed around-the-clock, every day of the year. Additionally, it’s easy to remember the number: 1-800-333-4KIA.
How can I submit a warranty claim for a Kia?
How to Call and Claim Your Kia Factory Warranty
- Dial 1-800-333-4542 to reach Kia customer service.
- To the agent, describe the problem.
- Inquire with them about using your warranty.
- Observe the guidelines they give.
Who is Kia USA’s CEO?
Key Executives at Kia America. Currently, Kia America’s CEO and President is SeungKyu (Sean) Yoon. Kia America’s Vice President, Sales Operations, is William Peffer.
What does the Kia warranty not cover?
The following items are excluded from the KIA New Vehicle Warranty: As a result of normal wear and tear, replenishing or replacing oil, fluids, coolant, wiper blades, fan belts, filters, brake and clutch linings, spark plugs, light globes, gaskets, and so forth.
How can I tell whether my Kia is still covered by warranty?
Every brand-new Kia that leaves the production line is guaranteed to be of the highest quality and durability, in our opinion. With our industry-leading Kia 10-year/100,000-mile warranty package, let our confidence become yours.
The 10-year/100,000-mile warranty package for Kia includes the following:
- Limited powertrain warranty for ten years or 100,000 miles
- 5-year/60,000-mile standard limited warranty
- 5-year/100,000-mile limited warranty against perforation
- Roadside assistance plan for five years and 60,000 miles
Kia vehicles manufactured in 2008 and later are covered by the warranty program. Depending on whatever occurs first, the year or the mileage limit, each warranty offers coverage until that point.
*Disclosures >
Roadside support and a number of warranties are all included in the Kia 10-year/100,000-mile warranty program. Powertrain and the New Vehicle Limited Warranty are among the warranties (Basic). Roadside assistance and all warranties have limitations.
How should I handle a car warranty issue?
Advice on How to Get Your Auto Warranty Claim Accepted Verify if the warranty will cover the damaged component. Maintain your car’s upkeep and don’t misuse it. Don’t alter your automobile.
Will Kia cover engine replacement costs?
Recently, a relative of mine wanted to have her car seriously fixed. She went to one of these mechanics, but he refused to execute the expensive fix because she could get it done for free.
Specific Kia automobiles are included in this. This is not the current Kia recall that you may have heard about because of possible engine compartment fires.
The number of automobiles in this volunteer initiative was once much higher. In order to preserve the engines of 624,460 Sorento, Sportage, and Optima automobiles from specific years, Kia launched the product improvement campaign (PI 1803) in 2018.
According to Kia, customers should be on the lookout for vibrations in these vehicles because they “may signify the beginning of excessive connecting rod bearing wear in the engine” and cause knocking noises. The campaign’s goal is to have sensors identify conrod bearing deterioration over time before the driver may feel vibrations.
“Kia additionally voluntarily provided lifetime warranty coverage to both new and used vehicle owners for engine long block assembly repairs needed due to excessive connecting rod bearing damage,” the carmaker continues.
The vehicle models that underwent the initial remedy but may now require engine long block assembly repairs are addressed by the most recent fix.
If you or your mechanic noticed a Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance), you may have realized you needed the second patch.
You might have to wait if you need to bring your car back for a second fix.
While Kia was unable to provide wait times or an estimate of the number of vehicles waiting to be evaluated or repaired under this program, it did acknowledge that, contrary to what has been widely reported in American media, challenges with employee staffing levels and parts supply are not specific to Kia or automotive dealerships in general.
My acquaintance inquired with a Kia dealer in the Dallas area earlier this year to see if they could inspect and fix her car. There were around 40 others in line before of her for the same thing, so she was told that she would need to drop the car off and wait a few weeks before they could examine it.
She waited for Kia to decide if her car was eligible for a free installation of a remanufactured engine for several weeks (Kia says the replacement engines are primarily re-manufactured).
After Kia confirmed her vehicle was qualified, there was a further delay of several additional weeks while the engine was ordered and replaced.
However, Kia does provide compensation for automobile rentals during this period. With the rental, you might have to get creative. Kia will provide coverage up to $40 per day, which would have been sufficient in earlier, more normal times.
You might be entitled to compensation from Kia if your mechanic failed to inform you that you might be eligible for a free replacement or repair and you previously paid out of pocket to fix a car that was experiencing this problem.
Consumers who made legitimate engine repair claims by August 9, 2021, according to the business, “have been paid for their repair charges.” “For repairs completed beyond that time, Kia will examine each one individually to determine if reimbursement will be granted in light of its particular circumstances.
How long must a warranty claim be processed?
A warranty repair ought to be finished in fewer than 30 days, while the length of time depends on the kind of work that needs to be done. Most insurance and warranty providers demand that an automobile be fixed in a specific amount of time, typically between 15 and 20 days with a 30-day maximum. The length of time varies on what needs to be corrected and the average warranty repair takes roughly 12 days.
You should always be given a rough time estimate when dropping off your car at a repair facility or franchised dealership. Here are a few things that could slow down the repair process:
- Whether it be a manufacturer’s warranty or a third-party guarantee, delayed clearance from your warranty provider
- the auto technician discovering new damage or problems while working on your car
- The waiting period for extra parts to be supplied at the repair facility or dealership service department
The time it takes to complete warranty work on a car should not exceed a month, unless there are unanticipated issues or your mechanic has specified that the repairs would take longer. When you’re given a time estimate, keep in mind that the process starts the day you drop off your car and ends the day you pick it up.
Which Kia models are on recall?
Certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles are being recalled by Kia Motors America (Kia). The printed circuit board’s memory chip may come into touch with the Air Bag Control Unit (ACU) cover, breaking the electrical circuit.
How recently has Kia been recalled?
- 253,281 models from 2017 to 2019 Kia Souls built between July 25, 2016, and December 24, 2018
- 953 Model Years 2017 to 2019 Kia Soul EVs made between May 18, 2017, and September 28, 2018,
- From March 2, 2017, 108,693 Kia Fortes for the model years 2017 to 2018 were built.
- up to July 27, 2018
- 47,690 models from 2017 to 2019 Kia Sedonas built between July 12, 2016 and January 10, 2019
- On October 4, 2016, 2 (two!) 2017 Kia Forte Koups were produced.
Kia Recall Contact Information
Instructions on how and when to bring their Kia into a dealership should be sent to the owners of these vehicles by first class mail at the address on file. On March 21, 2022, letters are anticipated to be mailed. Call 1-800-333-4542 to reach Kia customer support. SC226 is the Kia recall number.
The ACU will be examined by dealers. A dealer will swap out the Airbag Control Unit for a “better” one if the airbag warning light is already on. If the light is not on, a software update will be applied that, according to Kia, will guarantee proper airbag deployment in the case of a collision.
Recall Reimbursement and Unaffected Cars
Kia asserts Sedonas produced in 2019 after January 10 come standard with an upgraded airbag control unit. Kia Fortes for the 2019 model year and new-generation Kia Souls for the 2020 model year both received a different component. According to the Defect Notice Report on the NHTSA website, “Kia will reimburse owners for repair charges previously paid pursuant to Kia’s General Reimbursement Plan submitted May 11, 2020.”
According to Kia and NHTSA, there have been no crashes that have been associated with problems with the airbag systems on the impacted Kia models to far. However, 947 warranty claims and 13 customer complaints have been made in relation to the flaw.