Call 1-800-333-4542 to get in touch with the Kia Consumer Assistance Center.
In This Article...
How can I speak with Kia Warranty?
Our toll-free hotline is open to all Americans and staffed around-the-clock, every day of the year. Additionally, it’s easy to remember the number: 1-800-333-4KIA.
What is Kia’s return policy?
You, the prospective buyer of a car, were considered when developing our 3-Day Love It or Exchange It Guarantee policy.
- At Family Kia, you can return new car purchases provided you have:
- Within the first three days after purchase, you can exchange the vehicle if you’ve only traveled less than 300 miles in it.
What models of Kia are being recalled?
Certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles are being recalled by Kia Motors America (Kia). The printed circuit board’s memory chip may come into touch with the Air Bag Control Unit (ACU) cover, breaking the electrical circuit.
What country makes Kia?
Where are Kia automobiles made? While the majority of Kia’s production facilities are in South Korea, a few of the models you see here in the United States were made at North American factories.
What does the Kia warranty not cover?
The following items are excluded from the KIA New Vehicle Warranty: As a result of normal wear and tear, replenishing or replacing oil, fluids, coolant, wiper blades, fan belts, filters, brake and clutch linings, spark plugs, light globes, gaskets, and so forth.
Are there Kia vehicles with a 7-year warranty?
The well-known 7-year warranty offered by Kia is a testament to the brand’s commitment to excellence. The degree of assurance goes beyond the day you purchase your new vehicle since Kia assures its customers a 7-year commitment.
All Kia models are covered by the 7-year or 100,000-mile warranty, with no hidden conditions. Even more of a motivation to buy a new Kia is that you can transfer your warranty if you decide to sell it. The advantages of purchasing a used Kia may still include a sizable manufacturer warranty, so they don’t solely apply to new car purchases.
The warranty takes pride in offering “bumper to bumper cover,” which means that from the first day of the contract to the end, the same level of protection will be provided. All costs for parts and labor, as long as they fall under your guarantee, are covered, even if you are traveling inside Europe.
How can I tell whether the warranty on my Kia is still valid?
To be eligible for the certified pre-owned (CPO) program, Kia vehicles must pass a 164-point inspection process, and as part of this, the manufacturer repairs any part that doesn’t meet inspection standards. The Carfax history report of the vehicle is also reviewed by Kia, who looks for items like flood damage, a salvage title, and accident history.
The manufacturer backs up each of its CPO vehicles with a unique Kia warranty in addition to this extensive process. The CPO coverage for Kia includes:
- Limited powertrain warranty: Covers powertrain parts for ten years or one hundred thousand miles starting from the vehicle’s first day of use.
- Platinum coverage: Covers the majority of the vehicle’s parts for a year and a half (12,000 miles), much like a new car’s bumper-to-bumper guarantee.
- Roadside support: Ten years/unlimited miles after the vehicle’s first in-service date, covers services such as lockout assistance, jump starts, and towing.
- Travel breakdown insurance: Pays for up to $100 per day ($500 per incident) in food and housing costs if you break down far from home and have to spend the night while your car is being fixed.
- Rental car coverage: Pays for alternate transportation for a maximum of 10 days at a rate of $35 per day while your automobile is receiving a covered repair.
Do I have 30 days to take my car back to the dealer?
Under the 2015 Consumer Rights Act, you have some statutory rights if you purchase a new or used car from a dealer and experience issues with it.
The Act mandates that the vehicle “acceptable in terms of quality, suitability, and description. (For a pre-owned car, “taking into account the age and mileage of the vehicle, sufficient condition.)
In most circumstances, you have the right to reject anything that is defective and are entitled to a full refund within 30 days of your purchase.
Additionally, you’ll have fewer rights, such as the ability to merely request a repair, replacement, or partial refund.
In fact, you have up to six years from the date of purchase to return it lawfully (five years if you first noticed a fault in Scotland).
However, it becomes more challenging to demonstrate that a flaw and not ordinary wear and tear is the root of any issue.
If you experience an issue with a new or used car that you purchased from a dealer, follow these steps:
- As soon as you identify the issue, get in touch with the dealerpreferably in person.
- If the dealer offers to repair the issue, be sure you are aware of any associated expenses. Record all of your correspondence and conversations, and have all verbal agreements put in writing.
- If everything else fails, you are free to return your automobile as long as you’ve first attempted to work things out with the dealer.
- Within six months of receiving the vehicle, you must specify your reasons for rejecting it in writing to the dealer.
- Contact the car’s manufacturer’s customer relations office right away if the dealer won’t accept your offer to return the vehicle. They may be in a position to mediate.
Use Resolvera, a free online service and mobile app that offers consumer advice and seeks to streamline the complaint process, for assistance with filing your complaint.
Can you return a new car that you purchased?
Customers might be tempted to make a hasty decision this summer when purchasing a car due to record-high costs and dwindling inventories. But what if you subsequently experience buyer’s remorse due to an excessive auto payment or the realization that your new car isn’t really what you wanted? Can you bring your car back?
The response is mostly “no,” with a “maybe” now and again. You are the car’s owner if you signed the sales contract. Additionally, the seller is supported by the law.
Your legal rights when purchasing a new car can be encapsulated in the phrase that is written on the wall of many dealership sales offices: “There isn’t a grace period. This refers to the cooling-off regulation for some purchases set forth by the Federal Trade Commission. However, the main goal of this regulation is to safeguard customers against aggressive door-to-door sales techniques. Vehicle purchases are expressly excluded.
In essence, the dealer must choose whether or not to unwind the deal. Although it goes without saying that business owners want their customers to be happy, reversing a car purchase would cost the dealer a lot of money. Once it was driven off the auto lot, the vehicle lost some of its value and could no longer be marketed as new.
It’s possible that you’ll have more success returning a used automobile, but it all relies on your state of residence and the specific dealership’s return procedures. Limited-day return policies are provided by certain used automobile dealerships, but be sure to carefully read the fine print to determine what circumstances are covered.
In light of all of this, Edmunds experts outline three typical car-return scenarios and provide advice for each.
As a courtesy, you can phone the salesperson if you are experiencing buyer’s remorse, but you should be prepared to speak with someone higher up the food chain, such as the sales manager, general manager, or owner. Make your call throughout the week rather than over the weekend.
Most vehicle dealerships lack documented policies that would enable you to cancel the purchase agreement you’ve already signed. This indicates that arguing your argument is your only option. You can claim that you’ve grown to dislike the vehicle or that it will strain your finances and leave you in a precarious situation.
In order to get you into a car with a reduced purchase price, the dealer might be willing to modify the agreement. However, be aware that the dealer is not required to do so by law.
You might have a case if the auto salesperson you dealt with broke commitments or if you suspect fraud. The best course of action is to just go back to the dealership and politely request to speak with the manager. You won’t achieve anything by screaming and swearing.
Be ready to support your arguments with whatever supporting evidence you may locate, such as emails or text messages. The idea is to prove that you were given a price that was different from what was promised.
At least in part, consumers who complain about prices are to fault. Some people may lose focus on the specifics when purchasing a car because it can be an emotional decision. Avoid closing the purchase in the showroom if you feel you don’t have adequate knowledge to do so. It is better to back out of a contract than to claim that you overpaid later. Your best option is to conduct internet price comparisons and negotiate a deal you are happy with.
Sometimes a buyer decides the car is broken right away and wants to return it for another one or call off the transaction. To prove an automobile is a lemon and have it covered by the lemon legislation, however, requires time out of service and multiple trips to the repair shop for the same problem. Check your state’s lemon law to see if this is the right line of action by reviewing it.
When a new car has an obvious fault, the dealer will frequently fix it as part of the warranty. If there is no warranty, as there often is with used cars, you can still advocate to have the vehicle fixed.
EDMUNDS SAYS: When an agreement is likely to be unwound, the normal reaction is “No, it’s best to avoid putting yourself in a situation where you have to ask. Be a prepared vehicle buyer who is aware of a car’s pricing, attentively reads the sales contract, and thoroughly inspects the automobile before assuming ownership to avoid any problems.
If I don’t like a used automobile, can I return it?
If you purchased a used car from a dealership, you have 30 days after purchase to return the vehicle.
According to the Consumer Rights Act of 2015, this is the “short-term right to reject regulation.”
You have the ability to “reject” the car if you discover a problem with it inside the first 30 days. You have the option of requesting a repair or a complete refund.
You also have some rights under the Sale of Goods Act of 1979 if you purchase through a dealership.
Your new vehicle must:
- be suitable for the task
- be of acceptable quality
- Comply with its description
Make sure you are satisfied with the car’s condition given its age and cost before you provide your money.
The dealer is required to inform you of any flaws or known issues with the car when you inspect it and before you decide to purchase it.