*Traction motor & automatic transmission (including housing case, clutch and all internal parts)
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Kia Car Insurance
Insurance offers are contingent on meeting eligibility and underwriting requirements. The terms and conditions of the policy, which are detailed in the Policy Document, apply to all coverage.
Customers who purchase a new or used Kia from a Kia dealer and who are qualified for a quotation for annual insurance are eligible for free driveaway insurance. For information on the duration of your driveaway insurance, please consult your insurance certificate.
Free Driveaway Insurance offers complete coverage, but it differs from Annual Insurance in a few ways. Please visit www.kiacarinsurance.co.uk/coverdetails for further information.
Verex Insurance Services Ltd, registered in England and Wales under the number 05686831 and located at Batchworth House, Church Street, Rickmansworth, Herts, WD3 1JE, arranges and manages Kia Insurance. Verex Insurance Services Ltd is also licensed and regulated by the Financial Conduct Authority under license number 487185. Policies are arranged by Verex Insurance Services Ltd from a panel of insurers; information is available upon request. Please read our Fair Use Notice to learn more about how we may use your information.
Kia Free Excess Return Voucher
Retail customers can get the Free Excess Return Voucher when they buy a new or used Kia from a Kia dealer.
The voucher can only be used once and is only good for a year from the start date. Per car, only one voucher may be granted. For claims for solitary glass, the voucher is not valid.
Only when the claim is reported to, approved by, and managed by Kia Excess Return and the accident repair is completed at a Kia Approved Bodyshop is the coupon valid.
Regardless of your insurance provider, you must first call Kia at the special 0330 102 8832 number after an accident. The voucher will be invalid if you call any other Kia number, your insurance provider, or another person without our permission.
We will reimburse you for any policy excess you have already paid up to $250 in cases where we approve and finish the car repair. You will be responsible for covering any applicable Motor Insurance Policy Excess owed to the repairer. Your insurer must pay the repair costs. We will reimburse you for 250 or the amount of your excess, whichever is lower, after the repair is finished and your insurance has resolved the claim. To claim on the voucher, you must show documentation indicating you have paid your excess. Nothing in this offer obligates us to fix any vehicle that is submitted to us. If your car is determined to be a total loss, the voucher is not valid.
When we take care of the vehicle repair, we will work with your auto insurance company if the accident was your responsibility or the other driver’s insurance company if they were both at blame and had admitted liability.
If you contact Kia first, we will manage your insurance claim and assist accident recovery for non-roadworthy automobiles. If you refuse to allow the recovery of your car, you will be responsible for any cancellation fees, and if your insurance company denies your claim, you will be responsible for any recovery fees.
When you call Kia first and we handle your insurance claim on your behalf, a courtesy car is offered subject to availability for accident repairs completed by a Kia certified bodyshop. For solo glass claims or if you are making a claim on the Kia Free Driveaway Insurance, a courtesy car is not offered.
In some cases, if your insurer won’t let us notify them on your behalf of the claim, we’ll ask you to notify them yourself and let them know you’re using our Kia Excess Return service with a Kia authorized repairer.
Verex Assistance UK Ltd, registered in England and Wales under company number 05687158 and with offices at Batchworth House, Church Street, Rickmansworth, Herts WD3 1JE, is the provider of the Kia Excess Return Voucher and the call Kia first service. Verex Assistance UK Ltd is subject to regulation by the Claims Management Regulator with regard to regulated claims management activities.
Does Kia provide loaner vehicles for recalls?
To the extent that it was not already extended as part of a servicing campaign, the Powertrain Warranties for the Class Vehicles will be upgraded to a Lifetime Warranty for the engine short block assembly. The short block assembly, which consists of the engine block, crankshaft and bearings, connecting rods and bearings, and pistons, will be covered by the warranty extension for Class Vehicles owned by private consumers who have finished the knock sensor program software update. The Lifetime Warranty shall otherwise endure for bearing wear or damage regardless of the Class Vehicle’s mileage, ownership duration, or prior warranty engine repairs and/or warranty replacements, with the exception of cases of Exceptional Neglect (defined below) and subject to the existing terms, limitations, and condition of the original Powertrain Warranty.
The warranty is extended to include all inspection and repair expenses for the engine short block assembly, including materials, labor, and diagnosis. It is advised that class members keep all records of their vehicle maintenance after August 18, 2020. If Kia suspects exceptional neglect, such class members might be asked to show documents of their vehicle maintenance from after August 18, 2020 in order to get Lifetime Warranty repairs.
The warranty extension may be refused for “Exceptional Neglect of the Vehicle,” which is defined as (a) when the vehicle clearly evidences a lack of maintenance or care for a significant period of time of not less than one (1) year, such that the vehicle appears abandoned, beyond repair, and/or (b) when a Class Member has failed to have the KSDS (“Knock Sensor Detection System”) installed.
Regardless of mileage or previous repairs, Kia will offer a free recall inspection for up to 90 days following the Final Approval Order for any vehicle where recall inspections were not finished.
If necessary, Kia shops will offer a complimentary loaner car of equal value up until repairs are finished. Kia will fully compensate you for reasonable rental car costs up to $40 per day if a loaner car is not available. (How to submit a claim for reimbursements for a rental car is described below.)
For this extension of the Powertrain Warranty for the engine short block assembly under this Settlement, you DO NOT need to submit a Claim Form.
To acquire the Lifetime Warranty extension, a Kia Dealer must complete the KSDS Product Improvement Campaign.
Reimbursement for Rental Cars, Towing, Etc.
The following conditions must be met in order for you to receive a complete reimbursement for any fees you paid for towing, rental automobiles, or other services:
- The cost was legitimately connected to getting one of the qualifying repairs listed below.
- any maintenance work on the short block assembly of the engine, which consists of the engine block, the crankshaft and bearings, the connecting rods and bearings, and the pistons.
- Repairs to any other parts (such as the starter, battery, or long block assembly) if the documentation demonstrates that the work was done in an effort to solve one of the following issues: engine seizure, stalling, noise, or oil lamp illumination. (Repair expenses won’t be covered if the documentation shows that they were obviously unconnected to the short block assembly.)
- Repairs brought on by collisions with Class Vehicles are not included, unless the collision was directly brought on by a Class Vehicle breakdown that would otherwise be covered by a Qualifying Repair, like as engine fire.
Compensation for Vehicle involved in Engine Fire
If the cost of the repair was too high or you had to sell your car at a loss due to an engine fire that would have otherwise been resolved by a Qualifying Repair, you may be entitled to reimbursement for the value of the vehicle as well as an additional $140 goodwill payment. To be eligible for this benefit, you must submit a timely claim within 90 days of the engine compartment fire.
If you submit a Claim proving the fire started in the engine compartment and was unrelated to any form of collision, the amount of compensation will be determined by the vehicle’s maximum Black Book value.
Before the repair diagnosis, the vehicle’s maintenance history, or lack thereof, shall not be a justification for denying or reducing reimbursement under this provision (excepting limited Exceptional Neglect circumstances). Exceptional Neglect includes the following situations: (a) when the vehicle clearly demonstrates a lack of maintenance or care for a significant period of time of not less than one (1) year, such that the vehicle appears abandoned, beyond repair, and/or (b) when a Class Member has neglected to have the KSDS (“Knock Sensor Detection Software”) installed in the vehicle in accordance with the KSDS Product.
Rebate Program
If you buy a replacement Kia car after losing faith in your Class Vehicle due to an engine failure or engine compartment fire, you might be eligible for a rebate. To be eligible for any rebate, you must submit the Claim Form. You may be eligible for up to the following sums: $2,000 for model-year 20112012 Class Vehicles; $1,500 for model-year 20132014 Class Vehicles; $1,000 for model-year 20152016 Class Vehicles; and $500 for model-year 20172019 Class Vehicles. To be eligible for this benefit, your claim must be submitted in a timely manner within 90 days of the engine failure or fire.
Informational Pamphlet
According to the Settlement, KMA will supply Class Members with an instructional leaflet that offers additional advice on how to maintain the engines in the Class Vehicles and notifies Class Members of the available inspections and repairs.
Does courtesy car come with warranty?
It shouldn’t cost you money, yet filing a warranty claim might be troublesome. Making a claim against the manufacturer’s warranty on a new car should be simple and cost-free, and many dealerships will even give you a loaner car while yours is getting fixed.
If you purchased a used automobile from a franchised dealer, the process for filing a warranty claim should be fairly simple. Although you might not get the same degree of service as you would with a new automobile, the process should go smoothly and you might even get a courtesy car.
Depending on the quality of the coverage, filing a claim under a third-party warranty might be either pleasantly straightforward or frustratingly complicated. In either case, you’ll probably need to get the work inspected and quoted for before any repairs are approved; this could lengthen the process and cause annoyance because you might need to make two separate appointments with the garage if the claim takes some time to be accepted.
Some third-party warranty providers will demand that you use an approved garage, which they will pay for directly, assuming there are no problems with the service being done. Other policies permit you to utilize the garage of your choice, but they might not reimburse you until you’ve paid for the repairs. Remember that certain policies, as indicated above, have a cap on the amount they will pay for labor each hour. You should check this area before you purchase any policy.
Can I give my car back to Kia?
You, the prospective buyer of a car, were considered when developing our 3-Day Love It or Exchange It Guarantee policy.
- At Family Kia, you can return new car purchases provided you have:
- Within the first three days after purchase, you can exchange the vehicle if you’ve only traveled less than 300 miles in it.
Does Kia allow for price negotiations?
Why It’s Important to Know the Real Dealer Cost When negotiating a fantastic bargain, having knowledge about the dealer cost of a new Kia gives you the necessary leverage. On your next purchase, you can save thousands of dollars if you bargain from the cost up rather than the MSRP down.
Are rented cars covered by my Kia warranty?
Kia will provide a fair allowance for food, housing, or rental car costs if a warranty-related disablement occurs more than 150 miles from your home and the repairs take longer than 24 hours to finish.
Insurance deductibles, out-of-pocket costs, and claims paid by the client’s insurer or any third parties are not reimbursable. There are limitations. For detailed details, consult the owner’s manual.
Which Kia vehicles are subject to a 2021 recall?
Certain 2020-2021 Soul and 2021 Seltos vehicles with 2.0L Nu MPI engines are being recalled by Kia Motors America (Kia). Engine damage could come from improper heat treatment of the piston oil rings. Tip: Not all vehicles from the same year, make, and model are subject to recalls.
Is a dealership required to provide you with a loaner vehicle?
Any accredited business is not required by law or the Code to provide you with a courtesy vehicle. Before scheduling your vehicle in for servicing or repair work, we advise calling the accredited business to request a courtesy car as it may be offered as a discretionary option. Remember that there can be a fee for the courtesy car to cover the cost of petrol or insurance.
Only when such vehicles are not utilized in the course of your trade, company, or profession are light and medium commercial vehicles covered by the Code of Practice for Service and Repair. You should obtain legal counsel to establish any possible claims you may have if the car is utilized for business reasons. You can reach the Citizens Advice Bureau at 03454 04 05 06.