- Service for Emergency Rescue When driving is difficult because of an accident or a natural disaster, the rescue service is offered. The intricacy or duration of the rescue service, however, may result in an additional fee.
- Service for Emergency Towing When driving is not feasible because of a malfunction or accident, an emergency towing service is offered. Up to 10 kilometers from the starting point of the towing, there is no charge. When the free towing distance is exceeded, there is an additional charge.
- Gas Emergency Service When driving is difficult due to running out of fuel, up to 3L of gasoline or diesel is offered without charge. However, emergency fuel service is not an option for LPG vehicles, so emergency towing service is offered instead.
- Service for Battery Charging Free battery charging is available when operating the car is difficult due to battery discharge. If the consumer wishes to have the battery changed, they are responsible for covering the cost.
- Lockdown Service If the vehicle’s key is lost or the doors lock while the key is inside, the unlock service is free of charge (however, the lock of trunk is excluded).
- Exchange of tires The service to change the tire with the spare tire kept in the vehicle is available if driving is difficult due to a flat or damaged tire. However, if a consumer wants to change their tire to a new one, they are responsible for paying the fee. Since handling at the scene is impossible when a vehicle has no spare tire or when two or more tires are destroyed, an emergency towing service is offered.
- Additional emergency services on-site Emergency services are available at the location and are free of charge if driving is not possible. However, the client is responsible for covering any costs associated with repairing or exchanging any part.
- If you need basic information or non-emergency travel directions, use Kia Connect Center. It can also provide urgent assistance in other emergency situations.
- Vehicles that are not registered in Kia Connect are not eligible for services. (For instance, other cars owned by the Kia Connect subscriber client, cars owned by other family members.)
- For the safety of the customer, an emergency towing service is offered when applicable regulations forbid working on roads. (For example, a bridge, expressway, or highway)
- Depending on what the consumer wants, the subscribing insurance provider or Hyundai Hi-car Damage Assessment, a partner of Kia Connect, will offer services for towing, door unlocking, tire change, emergency gas, and battery changing.
- KIA emergency dispatch service is offered in the event of any other item, including the warranty repair. In this instance, the service is governed by the terms and conditions of the customer’s new car warranty.
- Please advise Kia Connect Center of any changes to your license number, insurance provider, or emergency contact information for prompt assistance (1899-2121).
By verifying the theft report to the police, this service is intended to facilitate the swift recovery of a stolen vehicle in accordance with the policy.
When a car is stolen, Kia Connect Emergency Rescue Center assists in the quick and efficient tracking of the stolen vehicle by giving the authorities access to the vehicle’s current location and journey in real-time.
- Once connected to the Kia Connect Center by phone (1899-2121), choose the Theft Tracking Service and follow the ARS instructions to connect with a counselor. The theft tracking service is offered following confirmation of the police report through the customer identification process.
- The Theft Tracking service is not offered for any case that is not reported to the police in order to prevent invasion of customer privacy or misuse of the service.
- The service is only offered when the police request it in order to protect private information and location data.
- Only subscribers to Kia Connect Services are eligible for the service. A specific identification process is carried out for the service.
A text message is automatically delivered to the customer’s mobile phone if the car theft alarm is activated.
Sending an SMS to the customer’s registered mobile phone will stop the theft or towing of the customer’s vehicle if the vehicle theft alarm is activated.
- The signal from the car theft alarm is promptly sent to the Kia Connect Emergency Rescue Center.
- A SMS alerting the theft alarm is immediately sent to the customer’s mobile phone upon signal reception.
- Only when the vehicle’s theft alarm is engaged is a theft alarm notification given.
- Vehicles without a theft alarm system are not offered with Theft Alarm Notification.
- If any door, the engine hood, or the trunk locked by the smart key (or remote key) is opened without using the smart key, the vehicle theft alarm refers to the alarm by flashing emergency lights and activating the alert sound (or remote key).
- The general key can be used to activate or deactivate the theft alarm system in various automobiles (or spare key).
- Theft Alarm Notification is not activated if the door is locked with a key that is not the smart key.
To help prevent accidents, be aware of your driver’s driving circumstances and contact a representative.
In order to automatically detect and concentrate on driving when an alarm is triggered during the operation of the careless driving alarm system, this service establishes a direct telephone connection with Kia Connect counselors.
- The instrument cluster will be alerted to the careless driving situation in the event of a vehicle’s careless driving alarm.
- The Kia Connect emergency recovery center is immediately identified and linked to the customer’s vehicle phone if it is determined that the driver is engaging in careless driving.
- Only when an alarm sounds while the vehicle’s inadvertent driving alarm system is in operation is the inattentive driving notification service offered.
- distracted driving The Inattentive Driving Notice Service is unavailable if the car does not have an alarm system.